I am getting a 6 soon. But need to back up my 4S. I have two problems: one, I cannot get the rest of the videos off my phone.  two, I have no plus or edit button in contacts and cannot delete or fix and bad numbers. Help

Actually, I have three problems. I had to turn off iCloud because every time I turn it on, it wipes out all my contacts.  Thankfully they're on my macbook and I was able to text them back to the phone.  Honestly, this is making me batty.  All I want to do is preserve my information before the new phone comes in. I did do a back-up to iTunes, but will that bring all the problems over to the new phone?!?
First? I tried to edit a contact today. No edit button.  Then I thought, I'll just add her. No plus sign.
Last but not least? I have a LOT of memory being taken up on my 16 G 4s with videos that iTunes and iPhoto refuse to see.  I can't even figure out how to see the folder on my iPhone when it's plugged in.
Help!

lisab101,
We appreciate you reaching out to us. We greatly appreciate the feedback that you have provided us. Please know that we will lift this up to management and the issues will be addressed.
Thank you,
RobinD_VZW
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