£37 has disappeared from my iTunes account. But no apps or music or tv/movies have been bought. Has it been hacked and can you help please?
£37 has disappeared from my iTunes account. But no apps or music or tv/movies have been bought. Has it been hacked and can you help please?
Report it to Apple:
How to report an issue with your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Change the password on your account.
Similar Messages
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Music on my iTunes account has disappeared, but still have it on my older iPod; want to upload it to iTunes, but when I hook up to computer, iTunes wants to overwrite the iPod. I fear I'll lose it all. Any help?
Hey blite923,
Thanks for the question. If these are purchased songs, you can transfer purchases from your iPod to your computer without syncing:
Re-download or transfer your iTunes Store purchases from an iPhone, iPad or iPod to a computer - Apple Support
http://support.apple.com/en-us/HT1848
Transfer your purchases to your computer
Before you transfer your purchases, make sure that your computer is authorized with the same Apple ID account you used to make the purchases. Learn how to authorize your computer using iTunes.
If you bought the iTunes Store content on your device using multiple Apple ID accounts, you'll need to authorize the computer for each one.
To transfer purchases from your device to a computer:
Connect your device to the computer. Wait for its icon to appear in iTunes.
Go to File > Devices. If you're using iTunes for Windows and can't see the menu bar, learn how to turn on iTunes menus in Windows.
Choose Transfer Purchases from [device name].
This feature works only for content bought from the iTunes Store. Any items that you imported from audio CDs or received from other sources won't copy from your device to the iTunes library. However, all podcasts from your device's Podcasts app and copies of all PDFs and books from your device's iBooks app will transfer to the computer. Learn how to transfer media to your iTunes library.
Thanks,
Matt M. -
TS2776 Everything has disappeared from my iTunes account.
I just started iTunes again after it stopped updating my apps yesterday. Now, there is nothing in my library other than one app, one movie and one song. Everything else has disappeared. Any idea as to what happened and what I should do? I should mention that I did not recently make any changes to iTunes. I was on a very slow internet connection and I stopped it in the process of updating the apps because it was really slow.
Hi miller2x,
One possible cause of an empty library is this:
iTunes creates an empty library file in Windows
http://support.apple.com/kb/TS2715
Here's some information on finding the missing media:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Lastly, this article has information on recreating your library and playlists:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/ht1451
Take care,
- Ari -
Can I get a refund back from iTunes as I have lost the game and all the levels and money when the game crashed ?
Go to the app store and locate the app, then click on the app support button.
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Can someone help with the above question please ?
Without the password Acrobat cannot act on the PDF.
Be well... -
HT203167 All my music has disappeared from my iTunes, what do I do?
I don't know why but somehow all my music has disappeared from my iTunes. I store all my music files on external hard drives.
I don't know what to do to get it all back onto iTunes (other than individually adding each song)If you are lucky you may be able to recreate your library using the method here:
http://docs.info.apple.com/article.html?artnum=93313
If that doesn't work you can just add your iTunes Music folder using "Add Folder to Library", that gets your music back in the library but loses playlists and ratings etc.
Becuase this is rather a common problem, it is a good idea to make backups of you Library file from time to time:
Backup the iTunes Library Files
The library files are in:
My Documents\My Music\iTunes
Close iTunes and wait about 30 seconds.
Copy iTunes Library.itl and iTunes Music Library.xml somewhere else e.g. into the Previous iTunes Libraries folder.
To restore, with iTunes closed drag the current itl and xml file from the iTunes folder to the desktop, then copy the backup iTunes Library.itl into the iTunes folder. The xml file isn’t necessary but can come in handy if the library needs to be recreated and the itl file is causing problems. -
Hi my money has disappeared from my itunes account would you be able to give me a breakdown please
Hi,
This is a User to User Forum...
See this Link for Contacting the iTunes Store:
http://www.apple.com/support/itunes/ -
My daughter has an iphone 5s and I have her old 3GS. She receives all my imessages that I rcv or send to other people. Can anyone advise how to stop this? we have removed the 3gs from her itunes account but it hasn't stopped the issue.
There are a lot of posts in the forums today with people having problems with iMessage. There was also a published outage yesterday, so it's possible there are still some issues that may be impacting you both.
I would just wait it out - I'm sure it will be sorted out soon. -
Video purchase has disappeared from my iTunes library and from the store.
I have recently discovered that a video which I had purchased from the iTunes store about 2 years ago (Leonard Cohen's "Closing Time") has disappeared from my iTunes library. I did not delete it, and I have not had any computer issues which required backup. The purchase is still listed in my iTunes account, but other than that it is as if the whole download never happened. It appears that the store no longer sells the video, and when I "reported" the problem on the account page it was if I was talking to myself ! To keep things simple I took the position that I wanted to repurchase the video, but the Apple representative offered me a credit. When I refused that as a solution, saying I wanted him to tell me how I could repurchase the specific video, one which I owned, he backed off and ultimately said that he was going to submit the matter for investigation, and that I should get back in touch with Apple after a few weeks. (This has brought all my conspiracy thinking tendencies to the surface !) Has anyone else had a similiar experience with a purchased item disappearing for no apparent reason ?
Today i went to add a bunch of movies to my wife's iPad. I realized she had not seen The Book of Eli so i went to add it but it was missing. Same story as above. I have not moved the file, or deleted it. It is just missing from my USB HDD where all my movies are. iTunes store no longer sales the movie.
I can see them stop selling movies... but how did it just get removed from my USB HDD???? -
The buy icon has disappeared from my itunes store. How can I purchase songs??
The buy icon has disappeared from my itunes store...how can I purchase songs??
The Youtube app was removed by Apple in iOS6. You can use either the iPhone app from Youtube (free in the app store, but you've got to set it at 2x), or go to www.youtube.com in a Safari web browser. You can also add the web page to your Home Screen using the share feature. It will then operate just like an app.
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I have an iphone 4.
I disconnected it from my iTunes account but I am still using the iphone and the Apple ID.
If I make a purchase will it work?
Also, how can I reconnect my iphone to my Apple ID?Do you mean that you removed the phone from the 'manage devices' section of your iTunes account ? If you do then that won't stop you being able to purchase items on your phone - you only need to be logged into an account to be able to purchase with it.
If you do mean the 'manage devices' section then you can associate, or re-associate, a device (or computer) by using iTunes Match, or automatic downloads, or redownloading past purchases on it : http://support.apple.com/kb/HT4627 -
Hi,i'm Mizanur Rahman,i want to buy poker chips from my iTunes account, but not do this when i want to buy that say "please contact iTunes support ti complete this transaction" for what is this i dunt understand this.plz solv this probleams.but i parseas software from this account.so why not parseas poker chips? i have lote of blance in my account.so plz plz solve this provleams.
<Personal Information Edited by Host>These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums (I've asked the hosts to remove your email address from your post).
You can contact iTunes support here and ask why you are getting the message and how to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Hi,i'm Mizanur Rahman,i want to buy poker chips from my iTunes account, but not do this when i want to buy that say "please contact iTunes support ti complete this transaction" for what is this i dunt understand this.plz solv this probleams.but i parseas software from this account.so why not parseas poker chips? i have lote of blance in my account.so plz plz solve this provleams.
<Personal Information Edited by Host>
iPhone 4, iOS 5.1.1You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and you'll be guided. We are all just fellow users here and so have no idea about the cause of the issue nor any ability to resolve it for you.
Regards. -
The red colored "record ready" button has disappeared from my track header area.
The other four buttons are showing fine, (input (i), hide (h), mute (m) and solo (s).
Can anyone help me with this?
Thanks
JohnnyAhrenshof: Thank you for your suggestion:
((preferences>audio>devices (re-select your input source) ))
I already had that done IE. I had duet already chosen as input and output etc etc.
The problem seemed to be the issue that was addressed by Eriksimon:
(( ctrl-click the track Header.))
Following that advice gave me a drop down menu which allowed the various buttons to be
checked and unchecked.
Thanks so much for taking the time out to
help with my problem. It seems to me that
this formum is far better equipped to handle
user's problems than any or the options that
are available on the acual Logic help menu.
It appears that Logic has been put
together by techies who, (though they
may be brilliant at computer software issues), then have
virtually no skill or imagination with regards explaining
how to use it, to the actual users.
I have a PhD in Egyptology. I mention this not
because I think it a particularly brilliant acheivement
but just to indicate that I am not a total dummy.
More to the point I find using Logic needlessly tiresome
and the explanations that are given in the "Help" menu
are nothing short of tragic. Perhaps Apple could start to give
out free ropes or razor blades to everyone who buys the program.
Not to say it is not much better that the other junk out there, it is,
the sorry fact is that that is not saying much at all.
I send sincere thanks to all the users out there who support
each other through this forum. johnnyloonybin -
I have downloaded iCloud control panel but when I sign in with my iTunes username and password it say they are valid but I don’t have an iCloud account and Iam lost can you help please.
JohnYou are getting this message because you are trying to create an iCloud account on a PC. You can only create iCloud account on an iOS device (iPhone, iPad or iPod Touch) running iOS 5 or higher, or on a Mac running OS X Lion (10.7.5) or higher. After creating your account on one of these devices you will then be able to sign into the account using this ID on your PC.
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