I am getting an error message 9006 every time I attempt to update my iphone 4 from 4.3.5 to 5.
The download simply stops and then asks me to check my network settings and if the connection is active, which it is. I have been googling error 9006, no help, I don't have a firewall up, or any 3rd party software infinging upon the connection, that I know of. Please help.
Oh, and I don't know if it is related, but I was having similar issues when I was trying to update itunes yesterday to 10.5. I managed in the end, by downloading it as an entirely new .dmg and just installing. Could this be the problem?
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Hey burtonpg,
Thanks for the question. If you are receiving a 9006 error when attempting to update or restore your devices in iTunes, this usually means that there is a conflict with security software on your system:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks,
Matt M. -
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If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
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