I am in Paris and have no voice or data service (only text) and I cannot contact customer service via web (live chat). I am completely cut off. What can I do?
I am so frustrated that I am almost guaranteed to switch service as soon as I get back to the states. I corresponded with Verizon 2 weeks before I left on the trip and they told me everything would work fine and told me the rates I would pay to have service in Europe. Now I am here and I can't make calls, use email, or access any apps like Google maps! I was lost for a good hour when I got here yesterday because I couldn't access any of the apps I had used to plan my travel and I didn't think to print maps before I left. Fine, good, I'm not lost anymore, but I still have a week to go and travel to do and I would like help but I cannot reach service using the web. I can't call from my phone. I can't find a number to text. I sure as hell am not going to call from the hotel as they charge something like 4 bucks a minute to call the states. What do i do?
Hi ach.wireless.account,
I apologize you're having issues with your service overseas! Which device are you using? I can give you a link for contacting global support to get assistance with this concern http://vz.to/1nhqgn3. I am sure once you are able to contact them they can help with getting your service working.
Thank you!
EdW_VZW
Follow us on twitter @VZWSupport
Similar Messages
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I have a MacBook Pro 4.1.
I have been unable to upgrade the software beyond OSX 10.5.8.
I have an iphone 4S and have previously been able to transfer tracks from itunes to the phone but now - though I can download music to the laptop, I cannot transfer them to the phone as I get an error message saying I need Itunes 11.1 which I have downloaded but I cannot run apparently because of the old operating system. Is there any way 'round this - without going back to the old OS on the phone?To get to the next stage, Mac OS X 10.6, you will need to BUY a 10.6 DVD from the Apple Online Store and have them ship it to you. Once you have Installed, Update to 10.6.8, and a much newer version of iTunes will become available as an Update.
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard -
Please help!
The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In thePartition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. -
I have an iPod with iOS 4.2.1 and would like to up date to version 5. The pc I normally sync with has XP operating system. So I can't up date to iTunes 10. And my iPod doesn't show the software update button shown in the article. What can I do?
You cannot update it if you can't get the latest version of iTunes. Actually, the latest version of iTunes will run in XP if you have Service Pack 2. Also, you posted in the iPad forum, and your profile shows you have an iPad, but in your post, you say it is an iPod. Is it an iPad or an iPod?
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hi - i have an ipod and when i connect to my pc and try to update the software, its says that cannot update as im not connected to the internet even though i am. what can i do?
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem -
i have a account and when i want to install adobe creative cloud i got a error code 62 what can i do?
Error 62 https://forums.adobe.com/thread/1573853
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i have a macbook pro and it says i am online but for my friends it says I'm off. what should i do to fix this?
Hi,
Could you state what sort of names you and your Buddy have ?
Knowing which version of iChat we are talking about will also help.
However it is late where I am and further replies will be in about 20 hours (Sleep, work, in that order)
9:59 PM Monday; January 16, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
I have a new MacBook Pro, and when I try to print, the laptop says, "stopped filter failed 1 page". What can I do?
Okay, regarding this problem:
I'm trying to print to an Advent AW10 printer from an Imac running Yosemite 10.10.1 and it's been driving me nuts for the last two months...
I got on to Advent yesterday and recieved this instruction from their support team this morning and it worked and I'm now printing away merrily:
Please follow below steps:
In Spotlight search window type Terminal and then press Enter.
This should bring up the terminal window/program.
In the Terminal type:
sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf' then press Enter.
It will ask for your password. Please enter system password.(You will not see password entering)
After that type following:
sudo launchctl stop org.cups.cupsd then press Enter.
Try Printing.
I don't think this is specific to Advent and is rather simply an 'opening up' of something blocking the 'printer channels' (layman's terms obviously)
Hope this helps people out! -
i have just installed the new os x mountain lion - and now i cant enter the parallels desktop 6. does this version support parallels? what can i do? thanx
You'll need to upgrade to Parallels Desktop 7 to regain compatibility. Good luck....
On Edit: A minute late! -
i have restored my iphone 3gs and put my sim card in it but it will no longer activate. my power button is broken so i cannot turn it off. what can i do to fix this??
Then the SIM may have failed. Try removing and re-inserting it. If that doesn't fix it, you will have to get the SIM replaced by your carrier.
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I have been trying to restore my iphone5 with icloud back up. Keep getting an error. Any trouble today with Icloud? what can be happening? (I restored it yesterday to an older back up and it worked perfectly!!)
From your other post on the same subject.
my iphone not restoring to icloud today. I restored it yersterday to an older copy and worked perfectly... Any troubles today with ICloud? what should I do? -
MAC and iTunes is not recognizing my 5th generation iPod touch with smaller charger plug. What can I do to fix?
I susopect you have the 5G iPod
iOS: Device not recognized in iTunes for Mac OS X
You need iTunes 11.1 or later and that requires a Mac with OSX 10.6.8 or later -
After installing the latest itunes/quicktime update I can no longer acces the itunes store nad my iphone does not complete syncing. What can I do to fix this? I have tried uninstalling and reinstalling itunes. I have uninstalled and reinstalled windows updates. I have checked the firewall settings. what else?
The problem is with version 10.4.1. I had to reload 10.3 to get it to work. The recommendation from a previous poster worked for me. Here was their list of steps:
Go to Control Panel>Programs>Uninstall
2. Uninstall the following Apple programs in the following order:
a. iTunes
b. QuickTime
c. Apple Software Update
d. Apple Mobile Devices Support
e. Bonjour
f. Apple Appllcation Support
3. Reboot PC
4. Find, Download and Install iTunes 10.3 (you can find it at FileHippo.com)
If you start iTunes now you will get an error message saying that the current iTunes library was created by a newer version of iTunes. To correct this:
5. Go to your Music>iTunes folder and delete the "iTunes Library.itl" database file
6. Within this iTunes folder find and open the "Previous iTunes Libraries" folder and locate the most recently dated "iTunes Library (date).itl" database file.
7. Copy and Paste this file back into the iTunes folder
8. Rename this "iTunes Library (date).itl" file by removing the date. It should say "iTunes Library.itl"
9. Reboot PC -
I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?
Hi,
Have you tried the help documents below:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
In case of any other error message, please specify.
Regards,
Sheena -
if i bounce my project the bounced file is not the same as the original.
it has about ten seconds at the beginning free and the end is 10 sec cut off.
what is the bug?
i start the bouncing with the transport lokator as 1 1 1 1
and ends where it sould be over.
but the first 10 seconds are silent then it starts with the beginning of the song and the last 10 seconds are cut off.hello,
this is a screeshot of my problem.
the first pic as it should be
second with my problem
this happens after some bounces and not regular.
i dont wont to have this.
i have two pics i would like sending to you.
thanx,
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