I am running windows 7 on a dell desktop. PDF files freeze shortly after opening or tryiong to print. Only the PDF freezes all other functions remain normal. I can close the PDF. I have an HP officejet pro 8600

I am running Windows 7 on a Dell desktop. PDF files freeze shortly after opening. No other programs freeze. I can close the PDF file. I am using a HP Officejet Pro 8600

Hi Duncan,
Please confirm if you Are using Acrobat.com online services or Acrobat software?
Regards,
Rahul

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I have a HP Officejet Pro 8600 model snprc 1101-01

I have a HP Officejet Pro 8600 model snprc 1101-01 and I put in my disc to download it to my new laptop and it stated that it could not do so because I didn't have xp vista or 7. I have an 8. It also mentioned 32 bit. Can I get some help? I need to install it on a Toshiba with 8.1

Hi,
Welcome to the HP Support Forum. I hope you enjoy your experience!
Drivers can be downloaded from this site:
http://h10025.www1.hp.com/ewfrf/wc/searchResults?product=3434447&tmp_qt=win+8.1+driver&tmp_product=H...
I hope this helps!
Natalie
Although I am an HP employee, I am speaking for myself and not for HP.
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How can I set the fax prefix no. on HP officejet pro 8600

Greeting.
I have a HP Officejet Pro 8600, and I want to send FAX thru this.
In my office, we need to put '0' to call outside.
However, there is no prefix setting menu on this device.
I have another model HP 1213mf which has Prefix No. menu on it, but I couldn't find this menu on 8600.
Please Help me

Hi Wony,
Welcome to the HP forums!
I understand you're looking for a way to add a prefix on the Officejet 8600 for faxing, and I will do my best to explain what I found on this subject.
As far as I can tell, and I did check with a few colleagues, there is no Prefix No. menu on the OJ 8600 like there was on your LaserJet 1213mf. With that being said, that doesn't mean that you can't use this printer to fax in your office. Anytime you need to dial the fax you would hit the 0 first follow by ##, as that adds a pause to the dialing to then dial the rest of the number. You can also add that to speed dial numbers so that for numbers that are used all the time you don't have to dial the number each and every time.
So just as an example, if you were to fax HP's faxback server (1-888-473-2963) you would dial "0##1-888-473-2963" to get the fax to send.
This may not be exactly what you were looking for, but I hope this is an acceptable workaround Please let me know!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

My Apple Computer says "Connecting to Device." I have a HP Officejet Pro 8600

I have a Mac with iOS Yosemite with a Officejet Pro 8600, all of a sudden I open the program and it stays on teh screen that says "Connecting to Device"
Help. I can't open the program to scan. I can still print though, I'm not sure if that's due to the cord connected or the fact that I still have it hooked up to wifi
Please help
Thanks

Hi @Smoove
I can't say for certain what is causing the issue at this point, but I would be happy to help you figure it out, and more importantly, resolve the issue.
Let's reset the printing system, repair disk permissions, re-add the printer using the right driver, and try to scan again.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and add the printer back.
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can select the printer driver
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Where do scanned documents go I have a hp officejet pro 8600 plus

Where do scanned documents go? I scan from the printer to the computer, it says it was scanned and sent but to where? how do you scan into an email?

When you scan to PC they go to your Documents folder. Mine saves in a folder in Documents named Scans, or possibly Scanned documents. I am using a new machine which has not received any scanned files so I can't remember the exact name but it is usually easy to identify once you open up your Documents folder.
To scan to email you will need to use the printer software installed on the PC to set it up.The document here should help:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...
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Can't scan using front panel of HP Officejet Pro 8600 Plus

I can't scan using front panel or laptop. I can't find the set up disc that came with the printer that I purchased almost 2 years ago.

Hello @Pierre1 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues scanning. I'd like to help!
I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I have a new Officejet Pro 8600 and I'm trying to print name tags (Avery)

I'm trying to print name tags (Avery), but the printer keeps telling me I have the wrong size paper in the tray. I'm working from Word in Windows 7, selected the appropriate template and even changed the page size to 4.5x11, but it will not print.

This document may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&cc=us&dlc=en&lc=en&product=4323659&tmp...
If it was me, I would also check Avery website, and maybe MS Office (Word) website for possible answers, if that document above did not solve it.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Have an iPad 3. Have an HP Officejet Pro 8600. Can not print.

Have an iPad 3. I can not print, but was able to print from my wife's iPad 3. Have printed as early as last Thursday. 4/18/2013. Why not now?

Perhaps a firmware update for the printer if one is available? Many times rebooting/restarting everything will do the trick, but obviously that did not work for you.
Did you reboot the iPad by holding down on the sleep and home buttons until the Apple logo appears on the screen?
The other thing that you might considers is to reset all settings. Settings>General>Reset>Reset all settings. That will reset the iPad to factory defaults for all of the iPad settings. It will not delete any data but it will be time consuming to set all of the device settings back to where you had them. I know, because I have done it.

How do I remove a computer from the "Scan To" list on HP OfficeJet Pro 8600?

I had a computer configured to use my scanner. It's now gone, never to return. How do I remove it from the list?

i had the same issue
i powered the printer off and back on. It cleared the scan to list of all computers that were not on the network.

I have recently used iTunes to subscribe to some Podcasts flawlessly. Then suddenly, I could see the latest Podcasts in iTunes, but they were no longer available on my 160GB Classic. All other functions appear ok. Can anyone out there save me from myself

Help ! I have recently used iTunes to subscribe to some Podcasts flawlessly. Then suddenly, I could only view the latest downloaded Podcasts in my iTunes account. I no longer had any Podcasts on my 160GB Classic. Can anyone save me from me ? I would truely appreciate any suggestions or direction. Thank you. [email protected]

Connect your iPod to iTunes and check on the Device/Podcasts pane; there are several options for which Podcasts are "kept on/left on" the iPod at each Sync. Are they set the way you want? For instance, if the setting is "to keep on the iPod only new Podcasts", that would cause older Podcasts to be removed.
If you need to chnage the setting, you will need to Sync the iPod afterwards for the change to take effect.

HP Officejet Pro 8600 Plus suddenly has scan malfunctions

I have an HP Officejet Pro 8600 Plus which has worked fine up to one week ago. Now and for no apparent reason the scan function has decided to work intermittently. Whenever I use the HP software and use the scan option, the scanner starts up and does its pre-check, starts to scan and then either stops halfway or scans the document/picture but then saves a blank file or PDF afterwards.
I have done a semi-full reset on the printer and set it up again. No change. I have completely deinstalled all HP software, rebooted, reinstalled - no change. I have stopped and started services - no change.
This is driving me crazy as I bought the printer less than six months ago and was up to now pleased with it. All other functionality is working correctly. I can copy documents in a few seconds, printing works fine.
Tried to do a firmware update - message received that it is not applicable. Updated HP Software to newest version. No change.
I am using Windows 8.1 64 bit.
I would like to try a full reset, but don't have this option only the semi-full reset, when I access the service menu. If I cannot resolve this, then I am afraid it will be the last HP printer I ever buy as this has really cheesed me off.
Please help!

I don't wish to be the proverbial bearer of ill tidings but....after spending entirely too many hours talking with several HP tech support "technicians" and on HP support chat sessions with other "technicians," I can tell you that, so far, no one at HP has a clue how to solve this problem. Several times tech support used a remote session on my workstation, but after lots of "trial and error" efforts succeded in restoring the scan function only by running the HP Print and Scan Doctor. I have found that the HP Print and Scan Doctor will always restore the scan-to-computer function - it's a nuisance, but so far nothing else will do the job.
When the 8620 quits scanning, sometimes immediately after successfully scanning multiple documents, I find that my router "sees" the HP 8620 and I can successfully ping its IP address. I can even print(!) but the 8620 seems to be oblivious to its network connection for scanning.
Tech support has offered the usual "solutions" like: turn off the 8620 and turn it on again, update thr firmware, reinstall the driver, use an Ethernet or USB connection (which defeats the purpose of Wi-Fi), and even doing what I took to be a "hard" reboot (unplug the 8620 while power is on, wait 60 seconds, hold down the power button for 30 seconds, plug the AIO in while holding the power button). So far no one has suggested re-installing Windows.
Tech support even insisted that the cause of the 8620 failing to maintain its connection to the network was my having the 8620 draw its power through a multiple outlet power strip. Willing to try just about anything short of examining chicken entrails, I now have the same failure to scan with power coming directly from a 20 amp circuit outlet.
There was a time when a short call to HP tech support fixed the rare problems with HP products.

Officejet Pro 8600 Plus N911g - scanning stalls part way through

I have a HP Officejet Pro 8600 Plus N911g. When I try to scan a large number of documents from the printer to my computer, the printer stalls part way through. Today I had a stack of 45 pages that needed to be scanned. I loaded them into the document feeder on the top of the printer, hit "Scan", "To Computer", chose my computer from the list, "Save as pdf" and start scan.
The printer started scanning, got through about 30 pages and then just froze up. The display screen showed "Now Scanning". I let it sit for over a half an hour, but it did not resume. The only way to get out of the stalled scanning was to turn off the printer and restart it.
This has happened multiple times. Is there a limit on the number of documents that can be scanned at a time?

Hello aksnell,
Welcome to the HP Support Forums!
In my experience the Officejet Pro 8600 Plus would be best suited to scan such a large amount using the software provided. The printer has a internal memory of 128 MB, that will fill up very fast when scanning into the computer.
I would recommend opening HP Scan on the computer, select .PDF and scan the pages this way. It will still feed from the Automatic Document Feeder and also save all pages to a single file when done.
If you need a hand scanning using the software, replay back with the Operating System installed on your computer, Windows or Mac.
Thanks for posting.
JERENDS
I work on behalf of HP
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Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8600 Plus_N911g All-In-One

Help, PLEASE.
1. Recent computer purchase. Windows 8.1.
2. Switching printer from Windows 7 Professional to Windows 8.1.
3. A different error message appears, each time I attempt to install above referenced printer.4. [Most recent error] "Installation Error 1722: Failed to add port monitor HP Discovery Port Monitor (HP Officejet Pro 8600)
4. Using latest driver packet from HP Support site.

Try Disabling your firewall and running the installation to see if that helps for starters. If that does not work, try a clean boot and running the installation.
Failing that, try the HP Printer Install Wizard for Windows for installing the printer.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi Support,
I am getting very frustrated with my new printer. Now I have searched this forum and tried this and that, installed and uninstalled and run misc. HP tools, still I cannot use the "HP Scan" program from the PC and also not the "Scan to Computer" option from the printer.
I get an error message saying that "HP Officejet Pro 8600 was not found".
I am able to scan to a networkfolder - and printing is also possible.
I have activated every setting in the EWS admin module to be sure.
I have checked that these services are running (was mentioned in another support ticket):
- Remote Procedure Call RPC .
- DCOM Server Process Launcher
- RPC Endpoint Mapper
- Shell Hardware Detection
- Windows Image Acquisition (WIA)
and they are - so that is not the problem.
When I run the "HPPIW.exe" (Printer Install Wizard) downloaded from support - it says that the full installation is there except the drivers.
System info:
HP Officejet Pro 8600 e-All-in-One printer - N911a
Windows 7 Home Premium 64-bit
Product CD - holds driver version 24.2.0 ( which also is the latest version that I can download.)
Please someone help me, I was expecting to be able to use the product that I bought ;O)
Thanks,
Thomas, (Denmark)

Hi fogh,
Make sure that the firmware is the most current version, and then install the printer using the software from the link below. If you still have an issue I would suggest installing the printer on a different computer to help isolate the problem. Let me know what you find out?
Firmware:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101905-2&cc=us&dlc=en&lc=en...
Software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-97846-2&cc=us&dlc=en&lc=en&...
I am an HP employee.
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I am running windows 7 on a dell desktop. PDF files freeze shortly after opening or tryiong to print. Only the PDF freezes all other functions remain normal. I can close the PDF. I have an HP officejet pro 8600

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