I am suddenly unable to receive calls on my iPhone 4S.  Is it possible that the age of the phone will affect its ability to receive calls? HELP!

I am suddenly unable to receive calls on my iPhone 4S. 
I have spent 2 hour-long sessions with technical support and although they were very nice, it is still not fixed.
When I try to call the phone from a land line, it doesn't ring AND it doesn't recognize that a call is coming in (no missed call) BUT if I leave a message, it records it.
Is it possible that the age of the phone will affect its ability to receive calls?
HELP!

    MarketingMary,
I am truly sorry to hear that your are unable to receive calls on your device. Thank you tbo27 for providing great troubleshooting steps. Making sure call forwarding is not active by dial *73 is great. Have you already reset network settings also? http://vz.to/RTz70g Are you able to make calls fine? Make sure Do not Disturb is not active. Settings>Do Not Disturb
LindseyT_VZW
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