I am trying to download cc but keep get a error code 72 and chat is down

Hi, I bought cc on Saturday and have been unable to install it as I keep get the msg below. 24 hour chat is down too so if someone knows how to fix cheers in advance.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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I am trying to download cc but keep get a error code 72 and chat is down

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