I am trying to download my library to my new computer. can't do it following the instructions from your site

We are all itunes users just like you.
If you are transferring from Mac to Mac, then copy the entire itunes folder.
You can also type :" move itunes library" into the google search bar for directions.
Since you do not mention exactly what you have tried and what happened, it is difficult to offer much more.

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Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
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I have copied my iTunes library onto a new computer, but when I play back the songs there seems to be random "miss" or "drop out". No probs with old computer, just the new one. I'm onto my third new computer - same problem. Any suggestions please?

I have copied my iTunes library onto a new computer, but when I play back the songs using the new computer, there seems to be random "miss" or "drop out" during play back, similar to a small scratch on a vinyl record. Although when I play the same song over again, the "miss" occurs in a different location during the song. No probs with old computer, just the new one. I'm onto my third new computer - same problem. Any suggestions please?

You don't say which version of iTunes you are using, but the symptoms you describe have been encountered by some users with the 64-bit version of iTunes 12.1.
There is an alternative version for 64-bit editions of Windows here:
iTunes 12.1 for Windows (64-bit — for older video cards)
that seems to address the most of the playback issues that some users have been reporting with the full 64-bit version of 12.1.0.77 - including problems with Bluetooth speakers where either sound is degraded or completely absent. The alternative installer here is the same architecture as most previous "64-bit" versions of iTunes, i.e., a 32-bit application with a 64-bit installer. The "for older video cards" label appears to be something of a misnomer as some people have reported that this corrects problems found on current / high-spec systems.
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I am trying to update my Iphone 4 to iSO 4.3 but when I following the instruction under Setting - General there is no option for Software udpate. Do I need to do this another way?

I am trying to update my Iphone 4 to iSO 4.3 but when I following the instruction under Setting - General there is no option for Software udpate. Do I need to do this another way?

"Do I need to do this another way?"
Yes.
Updating from the iphone itself is ONLY available with ios 5 and above..
You update as always by opening itunes and connect the iphone. If there is an update available it will prompt you to update.
Your can ONLY updtae to the latest available software which is ios 6

Moving a library to a new computer when you don't have the old computer

Hi,
I want to set up my ipod library on a new computer but I don't have the old one. Is this possible?
I used my work computer to set up my ipod mini and have since changed jobs. I only have the ipod and want to associate my new work computer with the library that exists on the ipod mini.
I can't seem to find any information that deals with this situation. Any ideas/help?
thanks!
Mini Windows XP

If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers has been introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows posted in this thread: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward. You can read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
YamiPod Mac and Windows Versions
iGadget Windows Only
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
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I downloaded i tunes onto my new computer, i connected my iphone during the updating process itunes failed and i lost all my purchased music from my iphone. I would like to get it reinstated how ?

I downloaded itunes onto my new computer, i connected my iphone during the updating process itunes failed and i lost all my purchased music from my iphone and can no longer retrieve them. I would like to know how i can reinstate the lost music please.

When you are done with this issue, consider the computer back at the office may still
have access to your iTunes account, and it should be de-auhorized. You can do that
remotely, but be sure you carefully do not mess up your other computer iTunes libraries.
Good luck & happy computing!

HT201303 i'm trying to load my library to my new computer why wont it recognise me

how do you authorize your computer to take itunes?

See Recover your iTunes library from your iPod or iOS device.
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Is it possible to import songs from an old apple id into the library on my new computer, but then use my own apple id from then on?

Okay so I'm about to start college and I just got my own macbook. Up until this point, I have been using my dad's apple ID for all my music and apps and stuff (on my other computers at home) but now that I got my own computer, I have my own apple ID as well, and I'd like to start using that ID from now on.
So my question is, is there a way for me to get my old music library (which was controlled by my dad's apple ID) onto my new mac, but from that point on, start using my own apple ID for purchases?
All I want from his ID is that library, because it's the music I have on my ipod and iphone. Once I have all that music on my new computer I want to be able to make purchases with my personal apple ID instead of his. Like I said, all I want is his library.
I'm not sure how to accomplish any of this... so if anyone could help me out that'd be great! I'm so confused.
Sorry if this was confusing lol I hope it makes sense

....... is there a way for me to get my old music library (which was controlled by my dad's apple ID) onto my new mac, but from that point on, start using my own apple ID for purchases?........
Yes, once the content is in iTunes on your computer, just click it to play and authorise your computer to play it by entering your Dad's ID and password.
Log into your own account and start purchasing your own content which will then be added to the existing content.

Home sharing is not work on either of my computers. What can i do to fix this. I am trying to import my library to my new computer.

I have two computers. One that is running windows XP and the new one that is Windows 8. I have tried several times to import my music Library from the old computer. I have installed and uninstalled Itunes. The Apple's help desk had me to re-install. they sent me an email to import my music. The Home sharing will not stay on after I hit done. what can I do.

A broken logic may also prevent the firewire startup to work; do you actually see a firewire icon moving on the old MBP? If not, then you logicboard is probably unable to startup in firewire mode.
Your only other option will be to get your harddrive out to place it in an USB enclosure in order for your new laptop to mount your previous drive.
If you have some technical expertise, you may find instruction in how to do this here: http://www.ifixit.com/. But you could also find a technician to do this part.

HT204053 I tried to download some music to my new computer, when I tried, it said that the apple id was used before on 5 other computers. The computers it was used don't work any more. What do I do ? I don't want to lose all the music I purchased.

I want to know how to remove other computers from i tunes that are no longer working.

Hello DJSmithLaner,
Thank you for the question. It sounds like you have authorized five computers, but you no longer have access to all five computers.
You can deauthorize all the computers associated with your Apple ID and then authorize the computers you still use.
Use these steps to deauthorize all computers associated with your Apple ID:
Deauthorize all computers
After you authorize two computers, you'll have the option to deauthorize all computers for your Apple ID. You can deauthorize all computers once a year. You should deauthorize all your computers in these cases:
If a computer doesn't work anymore
If you don't have one of your computers
If you used 5 authorizations and want to authorize a new computer
To deauthorize all your computers, follow these steps:
Click to open your account in iTunes (you may need to sign in with your Apple ID), or follow these steps:
Open iTunes and click iTunes Store.
Click Sign In and enter your Apple ID.
Click your Apple ID and select Account.
Click Deauthorize All.
The Deauthorize All button appears only if you have more than two authorized computers.
Once you have deauthorized all the computers, use these steps to authorize the computers you have access to:
To authorize a computer, follow these steps:
Open iTunes.
Choose Store > Authorize This Computer from the menu bar.
You may need to show the menu bar to see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
Enter your Apple ID and click Authorize.
You can find those steps and more information at the following link:
iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Hi - thanks for your help and sorry not to have replied before - I've been away.
I use mainly Chrome but also tried IE8 just in case - no difference. However I finally remembered that when I had a similar problem downloading/installing OS4 for my iPhone (which crashed it and caused total lockup for about 4 days, resolved only after hours of calls to iPhone helpdesk) it turned out that the problem was caused by my home wi-fi connection. When I hard-wired the network connection the problem was solved. I tried it with iTunes - and it installed first time.
Don't know what would cause this problem, which as far as I can see affects only Apple software. Everything else seems to download and install over the wi-fi without glitches.
Best,
John

I am trying to download my library to my new computer. can't do it following the instructions from your site

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