I am trying to make an in app purchase it won't work and it says to come to this website what do I do?

What do I do?

Hi Barbara,
This is not where you want to go. You need to contact iTunes Support:
iTunes Support WorldWide
Cheers,
GB

Similar Messages

HT3702 Tried to make an in-app purchase with new card information and they said purchase could not be made at this time and contact the iTune store for support. Can you tell me why?

Trying to make an in-app purchase with new account information...purchase would not go thru...told me to contact the iTunes support.

Nobody on these boards can. Click here and ask the iTunes Store staff for assistance.
(101541)

I'm trying to make an in app purchase and it keeps telling me to come to the support page but I can't figure out why it won't let me do it

I'm trying to make an in app purchase and it keeps telling me to come to the support page but I can't figure out why it won't let me do it

And I have gone to the support and it was no help

HT4009 My ipad is a ios 6.1.3. I'm trying to make an in-app purchase. After entering my Apple ID, a box opens stating i cannot make the purchase, because the ipad connot connect to the itunes store.

I'm trying to make an in-app purchase, but after entering my apple ID, amessage comes up stating I cannot make the purchase. That the ipad is not connected to the itunes store. My ipad is connected via wifi through the hotspot on my iphone. The ipad is also connected to my laptop with itunes opened. I don't understand what the issue is.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

HT4009 I'm trying to make a in app purchase and it refers me to apple support. What do I do?

I'm trying to make a in app purchase and it refers me to apple support. What do I do?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 I am trying to make an in-app purchase and it just keeps telling me to contact itunes support , why is it telling me this, it has never done this before??

I just redeemed 100.00 on itunes and am trying to make an in-app purchase on a game and it let me make one purchase, when i went to make a second purchase a message popped up telling me to contact itunes support, not sure why??

You contact iTunes support.

HT4009 i'm trying to make an In-App purchase but it keeps giving me an error i have $15 on my iTunes account

i'm trying to make an In-App purchase but it keeps giving me an error i have $15 on my iTunes account

Can you please reply, I have been waiting over a day for a reply to solve a problem that should be already resolved.

HT4009 I am trying to make an in app purchase, but it keeps asking me to contact iTunes support to complete the transaction. I was wondering what i do?

I am trying to make an in app purchase, but it keeps asking me to contact iTunes support to complete the transaction. I was wondering what i do?

You contact iTunes support.

Hi im trying to make an in-app purchase but after i enter my password it says it cant complete the purchase. Any help?

Hi im trying to make an in-app purchase but after i enter my password it says it cant complete the purchase. Any help?

Just make sure if it wifi is connected. if this doesn't work reboot your iPhone. If it's still doesn't work contact the game service center or something. lastly, make sure u have your credit card sign in. hope this help.

HT4009 I am trying to make an in app purchase but am told purchase cannot be completed

I am trying to make an in app purchase and am not able too. What do I do to fix it. I have a credit on i tunes.

JVan03 wrote:
I am trying to make an in app purchase and am not able too.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note: Some In-App Purchases require a Credit Card

HT4009 When im trying to make an in-app purchase, after I hit buy it says "your purchase could not be completed" My account is set up correctly so I dont know what the problem is"

Im trying ti make an in-app purchase but its not allowing me even though my apple account is set up correctly

Have you checked your Restrictions > http://support.apple.com/kb/HT4213
Kyskyhar3 wrote:
... my apple account is set up correctly
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 I am trying to make an in app purchase but when I press buy it does not go threw and tell me to go to the apple support,

I am trying to make an in app purchase but when I press buy it does not go threw and tell me to go to the apple support.

Click here and request assistance.
(82917)

TS1702 I am trying to make an in app purchase when I tap buy it tells me that I have already downloaded the purchase and then it tells me the purchase failed. How can I resolve this problem?

I Am trying to make an "in app" purchase when I press buy it tells me that I have already downloaded this purchase, then I get a message that the purchase failed. How can I resolve this issue?

When an app is downloaded under an Apple ID it is permanently tied to that Apple ID. The only option is to de
Ete and then download under your Apple ID.

HT4009 I am trying to make an in-app purchase, and it will not let the transaction go through after I click "buy." How do I fix this?

I am trying to make an in-app purchase, and it will not let the trasaction go through after I click "buy." How do I fix this?

By 'not letting the transaction go through' you mean ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

HT4009 When trying to make an In-App purchase it says Purchase cannot be completed. Why?

When trying to make an In-App purchase it says Purchase cannot be completed. Why? It has always worked.

rockyboy223 wrote:
I thought the question was implied. How do I get this fixed so I can make the in-app purchase?
By doing exactly what it said to do and what you have alrready done:
"Please contact Itunes Support to complete this transaction"
This is an issue with itunes support. You have done all you can do

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