I am unable to receive videos or other graphic intensive downloads. I have an iMac with Lion and the latest updates.
I have an iMac with updated Lion OS. Until today I have never had difficulty receiving videos or other intensive graphic downlods. Now, for some unknown reason, I am unable to receive a BMW ebrochure or a see a video from a newsletter site.
How do you "receiving videos or other intensive graphic downloads": in Mail or does you browser not display it?
Similar Messages
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I keep getting notified I have an update available but when I try to update I get the following msg ,"You have updates available for other accounts To update this application, sign in to the account you used to purchase it.". I only have one account with apple and the software was preinstalled when I purchased my macbook in Aug 2012 with that account. Has anyone had this problem or know how to find out what account apple needs?
You log into the App store using the same Apple ID you used to set the computer up, verify that none of your apps are hidden and that they have all be accepted and then download and install the update
for help contact the App store support - link is on the right ot the App store window
LN -
my phone was unable to finish the latest update and gone into recovery mode. will only restore if i do a factory reset, but i dont wanna lose my photo/videos!!! how can i back up up before i restore it. im not able to acces my phone normaly, stuck in recovery or something.
it seemed to have backed up everything just before the software update 6.1.4. so after the full restore i restored from backup and its all still there (mostly)
what a relieve...thx -
Since my 7.1 update I do not receive messages unless they are sent as text.
iOS: Troubleshooting Messages
Symptoms
Learn how to resolve issues with the Messages app on your iPhone, iPad, or iPod touch. You'll learn what you need to send messages using SMS, MMS, and iMessage as well as how to resolve issues with each method.
Resolution
Before you start troubleshooting, learn the difference between SMS, MMS, and iMessage. The first step to resolving an issue with iMessage is to update your iOS software and your carrier settings to the latest versions. If iMessage still has an issue, follow the steps below for your issue.
If you can't activate iMessage with your phone number or Apple ID
See how to troubleshoot iMessage activation. If you're using a China Telecom or au (KDDI) iPhone, you can activate iMessage only on your home network. While traveling internationally, you can't activate iMessage.
If you can't send and receive iMessages
You will need these to send and receive iMessages:
An iPhone, iPad, or iPod touch
iOS 5.0 or later
A cellular data connection or a Wi-Fi connection
A phone number or Apple ID registered with iMessage in Settings > Messages
To resolve issues with sending and receiving iMessages, follow these steps
Check iMessage system status for current service issues.
Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
Restart your device.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
If you still can't send or receive an iMessage, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that the contact you're trying to send a message to is registered with iMessage.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
Back up and restore your device as new.
If you aren't receiving iMessages across all iOS devices
Go to Settings > Messages > Send & Receive on each iOS device and make sure that you signed in with your Apple ID. You must use the same Apple ID on each device.
Go to Settings > Messages > Send & Receive > You Can Be Reached By iMessage At and make sure that you selected each phone number and email address you want to use with iMessage.
If you linked a phone number to your Apple ID with iMessage and the phone number hasn't appeared, followthese steps.
Sign out of your Apple ID in Settings > Messages > Send & Receive and Settings > FaceTime on all devices.
If you're linking a phone number to an Apple ID, sign in to iMessage on your iPhone first. Then sign in to the rest of your device one by one with iMessage and FaceTime.
If your iMessages didn't transmit as SMS when iMessage was unavailable for use
Go to Settings > Messages > Send as SMS and turn on Send as SMS.
Select your phone number when Sending iMessages in Settings > Messages > Send & Receive > Start New Conversations From.
Make sure that you can send SMS with Settings > iMessage turned off.
Source: http://support.apple.com/kb/ts2755 -
Hello. Since my last firefox update, I have been unable to type an email - the box within which one would usually type does not appear when I press 'reply' to a received email, or press 'compose'. The email provider is '123-reg.co.uk. I have been using both firefox and the provider ['webfusion Ltd/webmail123] successfully for well over a year. The provider says it is a browser problem. I can still add an attachment to the email header, which successfully can be sent, but the recipient gets my standard email 'signature' with font messages and the attachment. Can anyone help? My email addresses are [email protected] [this is the one with the issue] and [email protected] in English
== todayMy daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!
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Having issues playing videos after the latest update
After the latest update for ITunes, I am having issues with some of my videos. Some of my videos will play while others in attempting to play them will play back choppy, at times the picture will freeze and then all at once the video will start fast forwarding to catch up to where it should be, and then at other times the video will cut out intirely, the screen will be completely black without the control areas in the top right corner or the center of the bottom of the screen even being visible.
Have been unable to watch a large number of my TV series, and movies.Try playing videos directly in Quicktime:
1.) Open Quicktime
2.) Click File > Open File
3.) Navigate to your iTunes folder
4.) Movies are in iTunes\Movies\, TV in iTunes\TV Shows\, podcasts in iTunes\Podcasts
5.) Select a video and open it
6.) Watch in awe as Quicktime plays it perfectly, full screen option is in the View menu BTW.
iTunes 10.7.0.21 is a disaster. -
The latest update does not work. I continue to get an error message 126. I am frustrated that the update does not work and this is being reported on many other forums. Apple needs to pick up it's game. Very dissappointed. Has anyone got a simple fix ?
Hey dutch5,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
My iphone 5 got suddenly slipped into recovery mode when i was updating my phone with the latest update. I request the officials to act fast and come up with a recovery solution because the phone is unable to get restored on itunes due to "error 3" when ever i am trying to restore and neither of the istores have the solution for the same.
Hi, Milanista5
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H. -
After the latest update was completed, I couldn't open the firefox browser. I received an application error. I tried restarting the Windows OS but no change. How do I fix this?
If not this:
http://www.mcelhearn.com/deleting-the-itunes-album-artwork-cache-folder-may-reso lve-problems-with-album-art-displaying/
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
How to I burn to a DVD my project edited on mynew imac with Lion in imovie? I used some HD stills and some video from a non HD sony DCR-SX63..was ready to burn a DVD then saw the haunting question "Where is iDVD?" Please help..this wedding edit is long ovedue.
How to I burn to a DVD my project edited on my new imac
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
http://dealmac.com/lw/artclick.html?1,527850,1872219 -
Is there a bug with the latest update to iTunes because I am unable to install it, I get constant error messages if I try to open it after installing
Hey there Mambo822,
It sounds like you are unable to open iTunes after installing a recent update. I would recommend the troubleshooting in the following article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
Hi, since I installed the latest update on my Mac I have been unable to open the contents of some emails because it is saying that pages does not recognise the font. For example it is saying 'some features aren't supported, the font Calibri isn't available on OS X. It was replaced with TrebuchetMS' This means that I cannot open letters from my daughters school. Is there any way round this other than getting rid of this nightmare MAC and going back to Windows!?
http://www.mozilla.com/en-US/firefox/3.6.13/releasenotes/
Had the same problem; would have been nice if they had told s that we need an intel processor on our older Macs! I am up and running again. -
I have an ipad2 with wifi and 3G. My wife and I are traveling in France (Nice) then into Italy. We are unable to purchase a data plan because our Verizon IPad will not accept a sim chip...we are told. An Apple store employee here said this model is good only in the US. The iPads here take a sim card. We were advised by an Apple Store Employee at home that this model would work in Europe and that we could buy our service here. That does not seem to be the case. We have been told that we must invest in a modem at 200.00€ and then purchase a separate service plan for each country. We can use the free wifi wherever it is available but we cannot connect to the outside world when out of range. Is there anything else we can do?
Thanks, JohnUnfortunately, no other solution is available.
Hope this helps -
I have my daughters Ipod, my iphone, my wife's Iphone and Ipad on the one Apple ID. Since the latest update we are receiving Imessages from our daughter's Ipod with my wife's caller ID on the one message strand.
Is it possible to differentiate between all the devices?Can I fix this problem?I recommend that you
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Use the new ID on her iPod but only for:
Settings>Messages>Send and Receive
Settings>FaceTime
and Settings>iCloud if you want her to have separate Contacts Calendar and some other things.
Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases. -
We have an iMac OSX Lion. I received a CD with photos on it from a friend of mine. My friend scanned the photos to her computer and gave the disc to me. I can hear the disc spinning but the pictures aren't coming up to view. Before having the iMac I had a Dell computer. I was able to view the photos at that time. Is there something I can do so I can view them on my iMac? Thank you.
The information I see in disk utility is the following: MacIntosh HD superdrive. 1TBST31000528A S Media
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