I am unable to see the created AD RMS Templates office 2010

Question

Hi,
We have a SBS 2011 server (AD, exchange, DNS, ...etc) and a File server 2008 R2.
We installed the AD RMS feature on the File server and created the templates needed.
On AD RMS client (W7):
-We run the task scheduler.
-We create the registry key:
      HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\DRM  for office 2010 clients
      HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\DRM  for office 2007clients
On all MS 2007 client hasn't any problems but on all MS 2010 has a problem that: "unable to see the created AD RMS Templates.
Please advise,
Note: I prefer to contact me using my email
[email protected] to acceleratre our communication.

Answer 1

Hi,
We need to check the templates in the path: C:\Users\martinr\AppData\Local\Microsoft\DRM\Templates
first.
Then, if you use 32-bit editions of Office running on 64-bit versions of Microsoft Windows,please try the following command:
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\<version>\Common\DRM.
Following this, I recommond do the two methods:
The permission policy path in the ADMX file is setup to use EDITTEXT (Regular Reg_sz), instead of EXPANDABLETEXT (REg_Expand_Sz).
The policy template is setup out of the box expects a static path (i.e. c:\templates, and cannot use %localappdata%\Microsoft\DRM\Templates)
For more detail information, please refer to the following link:
http://technet.microsoft.com/en-us/library/cc179103.aspx
http://technet.microsoft.com/en-us/library/dd772637(v=ws.10).aspx
Here is a similar issue, we could refer to:
http://social.technet.microsoft.com/Forums/en-US/224574c4-599b-4843-b235-f86ac74d03e9/ad-rms-template-problem?forum=rms
Regards,
George Zhao
TechNet Community Support