I am unable to switch my personal cloud membership to a Team membership... any tricks???

I have a personal cloud membership and received an invite for a Team membership.  I logon as requested with my personal but the option to discontinue and switch is no where to be found...
Help greatly appreciated...

YOu need to use a different e-mail/ AdobeID. Contact support by web chat to sort out the mess and possibly cancel, your personal subscription.
Mylenium

Similar Messages

  • I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee.  Is it worth it to make the switch to team if we are both only using Photoshop?

    I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee.  Is it worth it to make the switch to team if we are both only using Photoshop?

    Hi ,
    Team subscription can be done for only one software ( for example team for Photoshop ).
    The advantage of team is that you have one charge and one invoice for all users.Also when a member of your team leave the company ,you can delete his invitation and assign it to another employee ,you can also add seats if you have additional employee without contacting adobe or changing your plan,you have more storage volume ( 100Gb ).
    Here are the most important advantages but it's your decision .
    regards, 

  • Has anyone switched their creative cloud subscription from a team to an individual one?

    My team subscription was cancelled, and I'm not being billed for it, but now my software thinks it needs to be renewed and I'm supposed to contact my plan administrator. It is also showing that I have 120G of storage which is the combination of the team and individual subscriptions. I should only have 20G.

    Hello, Rajshree,
    My team subscription was cancelled on 12/16/13. It still shouldn't be showing 120G.  All my applications were working fine until 5 days ago, but now I can't open any of them because they want me to renew. I am afraid somehow they think it is still a team subscription even though I purchased an individual one on on 12/12/13. I tried going through the chat and my request got escalated and I finally got an answer today, but their answer led me to believe they don't really understand the issue. I have been 5 days without my software, and that doesn't seem right. The other person on my team also purchased an individual subscription, and she is having the same problem. Any help you can give me would be greatly appreciated.
    Sincerely,
    Mia

  • How do i download my files from creative cloud now I've swapped memberships?

    I used to have an individual Cloud membership, during which I uploaded 9.6GB of my files. I then swapped my membership to a team membership which I am primary Admin for, now when I go to files I cant see any of them but on the drop down menu on the top right it says 9.6GB/100GB. Any ideas how I can see my files again? Thanks

    Hi David
    No, I don't still have the files in the local folder as they where uploaded from a computer in a different office that I no longer have access to.
    Yes, I used the same email address for both memberships.
    Thanks

  • Unable to attach devices to personal cloud

    Hello, 
    We are having an issue where I cannot attach devices to the personal cloud.  The option to "allow this user to attach devices to my Personal Cloud" does not stay checked after apply.  I have tried local users and AD users.  I have also updated the firmware to latest.
    What can I do to get it to work?
    Thanks
    Sean Garland
    Solved!
    Go to Solution.

    Hey Andrew,
    Yes the email is sent, and the user is allowed to login, and view the share through the interface, although you are unable to add your own device.  
    I have tried a couple browsers and same results.  If I go into Users & Groups, choose the user, the option will not be selected.  
    If I select it, and click apply, the cursor will spin for a few seconds, and it shows selected.  
    Now if I try to attach, I'll get an error that I don't have rights, and if I close user & groups, and re-open it, the option will not be selected again.  It appears that it just won't take the option.
    I've tried AD users, and local users and get the same results.  Interestingly enough, when I select the option and click apply - all users show the option as selected even if I haven't added them.  It could be the control on the website that is the problem.
    If I could just set it in the SSH console, that would be fine.
    Thanks
    Sean Garland

  • Best way to setup personal cloud network for iTunes and iPhoto media?

    Looking for a way to free 1TB storage space on multiple Apple devices, but still have virtually anywhere access to those media files with an easy, quick and reliable interface. Mac Mini Server might be a bit steep at $1000. (for that price you can get an MBA 11" or nearly an iMac)
    I purchased a WD My Cloud 2TB, but I do not think iPhoto 09 will be able to organize and access photos from not only a network drive, but one that is not Mac OS X Extended (Journaled).
    Network Devices
    RCN – Cable Network and ISP – 48 MBPS Down – 6 MBPS Up
    RCN Cable Modem – Arris TM722
    AirPort TimeCapsule Router A1409 (2TB and USB Port) 3 LAN-1 WAN - Gigabit – a/b/g/n
    NetGear Switch GS605 - 5 port Gigabit Switch wired connection to AirPort TimeCapsule
    Western Digital My Cloud – (2TB and USB Port) wired connection to AirPort TimeCapsule
    Apple TV 2nd Generation – wired connection to AirPort TimeCapsule
    Samsung HDTV UN40C6300SFXZA – LAN wired to NetGear switch via CAT6 shows 10/100mbps (Amber Light)
    Nintendo WII – wired connection to NetGear Switch
    Sony PS3 – wired connection to NetGear Switch
    iPhone 4 – iOS 5 - 32GB – Quantity 2 – WiFi Connection
    MacBook Pro 2010 6,2 – Mountain Lion 10.8.5 – 320GB HDD – WiFi connection - Sync iPhone – 2 Users
    MacBook – Leopard 10.5.8 – WiFi connection – hoping to speed up after freeing space.

    Terence,
    Any novice friendly, photo management software that you might recommend to achieve a centralized media, personal cloud? (ie Phase One Media Pro 1 or some other)
    Maybe Add, Delete and View by many devices, but Editing and Projects on one main computer are the extent of capabilities I would need.
    Anywhere, Anytime on Anything, that is what the Apple Ecosystem should be
    Freeing up storage on the devices is the wall that we are hitting our heads against. We want to access our old photos while having room to take new ones. SSD drives are great - lighter, thinner, faster, but way less capacity for the price. Add to that the numerous devices that dramatically increase the ability to create content and you have a very foreseeable, major storage bottleneck that Apple has not adequately addressed. They have put considerable resources and marketing into the Apple Ecosystem, and its ease of use and integration. However, they did not create anything to put it all, other than the digital equivalent of boxes in the basement where once a decade you open it up to see what's there.
    It just seems like it should not be that difficult to store a thumbnail library on the local to organize the photos by events, faces, locations. Then pull a copy of the photo from the network drive for editing, email, message, etc... then save the photo back to the network when editing is finished. However, if multiple devices can be adding, deleting and editing simultaneously, I guess that would would increase the problem exponentially. Adding, deleting and tagging would be 99% of the activity for consumer level software so it seems there should be a solution.

  • Unable to Switch Audio Sync Settings

    Hey everyone,
    I'm trying to create an animation based off of a 5-minute mp3 audio recording. I need to be able to switch my audio sync settings to Stream so that I can preview audio anywhere in my animation. Currently if I press play just anywhere in the animation it doesn't play the audio. I have to play from the beginning to hear.
    After doing some searching on the Internet, I figured out I have to switch my audio sync setting to Stream so that I can play audio anywhere in the timeline. However, the only option I have available is Event. The other ones are greyed out, as the screenshots below testify. Any help would be appreciated. Thanks!
    Hardware and Software Statistics:
    Adobe Flash Professional CC (CS6) - Version 13.1.0.226
    Windows 7 Home Premium - Version 6.1 - Build 7601: Service Pack 1
    Intel Core i7, 4GB RAM, NVIDIA GeForce GT 525M

    The first the thing a person should always do when they encounter a problem is restart their computer. No worries, I did that.
    I tried converting the file to OGG and WAV to see if it would work better. Apparently Flash Professional handles WAV fine, allowing me to switch between Stream and Event audio sync settings. That's kind of strange, because WAV files are so huge and aren't practical when developing a game or something like that.
    Thankfully, I'm just using Flash Professional to export a video, so I don't care about file size, but it's a disturbing bug.
    If anyone knows why I was unable to switch to Stream audio sync settings with MP3 files, please speak up.

  • I want to use my Time Capsule as a central 'hub/hard-drive' in order to keep all my working files in one place. I then plan to use my laptops/desktops as peripheral devices for editing and creation of these files. Is it possible? Create a personal cloud?

    I want to use my Time Capsule as a central 'hub/hard-drive' in order to keep all my working files in one place. I then plan to use my laptops/desktops as peripheral devices for editing and creation of these files. Is it possible? To create a personal cloud?
    Can someone advise as to whether i can do the following:
                                Future Internet connection -------------------TIME CAPSULE (containing all files) -------------- Backed up on the WD 2T Hard-drive I have
                                      (not connected yet)                                         I                                                          (*connected to timecapsule physically)
                                                                                                            I
                    I                                         I                                                I                                                              I                                                I
          Macbook Pro                             iMac                                       HP (PC)                                             OLD Macbook Pro                         iPhone
    (used for remote working)       (Used for home working)     (used for heavy CAD and rendering)    (not being used for anything at the moment)        (& iPods)
    I am looking to have all my files in one place as i am hopelessly disorganised. I know the online clouds are a good solution (used Dropbox at work and uni for 3 years) however i am wanting to create my own 'dropbox/icloud' at home. So whenever i get back home with my laptop, any work i have been working on whilst out that day is updated to the timecapsule, and then ultimately as i turn on the other devices, they update to those newer versions of the files. Please tell me that the 3TB time capsule i have can do this, otherwise it feels rather overpriced as a wireless storage device?
    Another note (to those in the know) If i am to be working on large files (REVIT/SOLIDWORKS/KEYSHOT/CREO/AUTOCAD) - is the timecapsule connection good enough to support editing and updating these files?
    I know i may be asking a question that many have before, but as a bit of a technical novice I wanted a clear-cut answer to my specific circumstances. Your help is greatly appreciated.
    (*can i use this WD hard-drive that is connected to the Time Capsule as a back up? so that the time machine back-ups/any back ups are also backed up onto this one? can the WD be a backup for the TC?)
    Kind Regards
    Joe

    The diagram was supposed to look more like this......
    Internet ---------TIME CAPSULE(containing all files) --------WD 2T Harddrive
                                                I
         I                           I                          I                            I                                   I
    Macbook Pro         iMac                 HP (PC)            OLD Macbook Pro           iPhone
    Sorry!
    Regards
    Joe

  • Switching a Creative Cloud individual account to Creative Cloud for TEAMS account

    I want to switch my account from an Individual Creative Cloud account to a Creative Cloud for Teams account, and it says you can here: "Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership."
    However, when I went to actually cancel my individual account, it says here: "you are charged 50% of the remaining amount left on your contract."
    So what I need to know is, HOW? I don't want to cancel and then get charged.
    Do I really have to sit on the phone and wait to talk to a customer service representative?
    PS: I just spent 15 minutes on a "live chat" with someone who had no idea what I was talking about and started asking me what my order number was.

    You may switch from an individual to a team subscription with no penalty. You may cancel your subscription from your account page at https://www.adobe.com/account.html. I will share your feedback with our customer support management. If you have any trouble with this email me at [email protected]
    From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the Creative Cloud for teams section:
    I have an individual Creative Cloud membership. Can I upgrade to Creative Cloud for teams?
    Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
    From the Account management section:
    How do I cancel my one-year membership?
    To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service (http://www.adobe.com/go/support/). If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

  • Lenovo personal cloud forwards to wrong URL where there is no access. How to change this?

    Hello,
    Everything works fine when you invite people to your personal cloud.. You're given the Username and Password and the group in the invitation email.
    To access this Personal Cloud from a Web browser, use the following URL:
    https://xxxxxxxx.mylenovoemc.com
    Here's the information you need to join:
           Cloud Name:   xxxxxxx
           Username:  test1
           Password:  xxxxxxxx
    This part is fine.
    Now when we go to the login page and it asks the username and password and press LOGIN It forwards to management page. Here the account has no access, cause we dont want the new account to have any management access. There is also no place you can go from there. No links to share folder or anything so basicly the account is stuck there.
    https://xxxxxxxx.mylenovoemc.com/manage/manage.html?cat=all
    And the real url should be:
    https://xxxxxxx.mylenovoemc.com/manage/foldercontent.html?folder=test1
    This url works fine for the account for image views etc, but the new account has no way of knowing of this account How can we change the management url to the working url when customer clicks LOGIN ?
    Best regards,
    Miikka

    Hello miikkakolari
    when remote users access your cloud via the personal cloud address, the homepage that you setup under Home Page Settings in the web interface will load.  The default should be the .../manage/index.html
    This will allow remote users to access the default public landing page where they can login to access secured content or if admin level login and manage the device.
    Usually when the personal cloud address goes to the admin console login, it means you either have Home Page turned off or you have set the home page to an address that requires admin access.
    LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
    US and Canada: https://lenovo-na-en.custhelp.com/
    Latin America and Mexico: https://lenovo-la-es.custhelp.com/
    EU: https://lenovo-eu-en.custhelp.com/
    India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
    http://support.lenovoemc.com/

  • How do I switch my creative cloud account from my old computer to my new computer?

    How do I switch adobe creative cloud accounts from my old windows pc and laptop to my new mac desktop and laptop?

    Sign out of your account... Uninstall... run the Cleaner to remove all traces
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Then install and activate on your new computers

  • After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

    After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

    I purchased photoshop for my computer.  I updated my computer's operating system.  I logged into adobe.  I am unable to download the program again unless I pay again or use the trial.

  • I am unable to install the creative cloud update - error 43 comes up at around 77%

    I am unable to install the creative cloud update - error 43 comes up at around 77%. I'm a relatively new user.

    WIthout proper system info and the detailed error report nobody can say much. Most likely you run out of disk space.
    Mylenium

  • After upgrading from iOS 7.1.2 to iOS8 on my iphone5, i am unable to switch 2G/3G.

    After upgrading from iOS 7.1.2 to iOS8 on my iphone5, i am unable to switch 2G/3G, i think apple has removed that toggle. Poor 3G range is here in india-Pune. Requesting Apple Dev. Team to do the needful asap.

    ios 8 *****. i am unable to switch 2G to 3G while it eating my battery. *****

  • HT1414 i am unable to switch on the wifi on my iPhone 4s? I have tried all of the above ways.

    I am unable to switch on the wifi on my iPhone 4s.
    I have tried restart, restore, update etc.
    But its still not working.
    Please help

    Try the suggestions here to see if they resolve your problem:
    http://support.apple.com/kb/ts1559
    If these don't work you may have a hardware problem. Visit an Apple store for an evaluation or contact Apple Support.

Maybe you are looking for