I attempted to buy photoshop elements 13 this morning, but the only download links I see are for PC versions - how do I get the Mac option, or is there one?

As above- when I received the download link, there were only Windows versions available.

You can contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

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My Photoshop Elements does not start any more. It gives response "Photoshop elements cannot start or continue because of missing file(s). Please reinstall." How do I get the installing file again (I bought it via internet the first time december 2013?)

My Photoshop Elements does not start any more. It gives response "Photoshop elements cannot start or continue because of missing file(s). Please reinstall." How do I get the installing file again (I bought it from Adobe via internet the first time december 2013?)

Did you download the Basic/Free version?
I also thought the Trial period was as long as you needed!?
What is your Warranty and Return Policy?
You get to use VueScan for as long as you want before you buy it, so we recommend you test it before you buy it to make sure it meets your needs.
All sales are final and there are no refunds.
Isn't this a bit harsh? Naah I actually prefer to solve problems, and if I offer refunds, people give up too easily. If I can't solve your problem after you send a few Problem Reports (see above), I'm happy to give a refund.
http://www.hamrick.com/sup.html#q

TS1717 Started a software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

Started a Itunes software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

There are a couple of options that I know of to fix the issue.
One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes. You will need to read the instructions in the thread to see the correct uninstall order.
Second option is use System Restore to set your system back to a date prior to the iTunes update. I did this before finding the thread mentioned above.
Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer.
Message was edited by: karivers

I have a Mac Pro OS 10.7.5 and have a DVD+R disc with files on it, but it ejects the disk after about 10 seconds--what to do? How can I get the data off this disc? I can see it has been already burned, so files are on there?

I have a Mac Pro OS 10.7.5 and have a DVD+R disc with files on it, but it ejects the disk after about 10 seconds--what to do? How can I get the data off this disc? I can see it has been already burned, so files are on there?

Try cleaning the lens and see if that will restore functionality to the DVD drive. Use a DVD lens cleaning disk, if you have a can of compressed air, shoot some into the slot or wrap a fine microfiber cloth (eyeglasses cleaning cloth) around a business card and insert it gently inside the slot.
If no success, make an appointment at an Apple store genius bar and get a free diagnosis from them.
Ciao.

Photoshop Elements 12 has been wiped of my laptop when they removed some viruses. How do I get it back because I bought it online and downloaded it instead of having the program disc?

How do I recover the program for Photoshop Elements 12 that was wiped off my computer when they removed some viruses? I no longer have the program because I bought it on-line and downloaded it instead of having the program disc. I bought it last year and can't seem to contact anyone at Adobe or find out who to call.

You can download it here:
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
Follow the Very Important Instructions exactly, even when they don't seem to make much sense. Of course you will need your serial number.

I have photoshop elements 9 and iphoto does not show it in my preferences edit window. How do I get it as an option in my preferences

I have photoshop elements 9 and iphoto does not show it in my advaced preferences drop down, it used to be there, how do I get it back again?

Hi, Yes you are correct in iPhoto Prefernces, Advanced tab editing I used to have iPhoto and "Use external editor.". It changed to iPhoto and iPhoto Library. I have einstaleed PSE 9 and downloaded the update. There is still no lkink to external editor in the drop down box. Have I done something wrong inadvertently or is there a clitch? can you reinstal iPhoto. I am new to Macs. Every thing came preinstalled. it is the top of the range system with 16 Gb of rRAM, 2 Tb hard drive to top graphics card etc. I used to be on Windows PC. Have more than 27,000 photos on the system. Much apprecite your reply and interest in this.

Using Photoshop Elements 12 on my MacBook Pro laptop, when saving a file I have been working on I get the following message although there is at least 50GB free space on the hard drive: Could not save because the disk is full.

I have been making Christmas Cards, working in layers and then flattening the image. However, I am unable to save the final image as I get the following message: Could not save because the disk is full. Looking at the system report for my laptop shows there is 52GB of free space.

Well, running on a 2006 model. I did not have a startup disc. Initially, it booted up on original software in 2006. Since then, I've upgraded to 10.6 via a box set. And, since then I think I popped it up to lion.
All I have on a disc is snow leopard. And, I can't get farther than the setup screen due to hard drive. I'm taking to a apple authorized repair store right now. We'll see what they tell me . I'm just going to weigh the cost of repair vs. buying new.
Another bad, stupid thing is I had no means of backing up my stuff. So, I might have lost things like music, vids, etc. we'll see if they can recover. If the cost is too much for repair I might just forget it and start over with a new system. Just not sure at this point.

Elements 8 & 64-bit windows 7--editor shows a bandaid for healing brush; how do I get the circle?

Previous versions of elements would show brush sizes with a circle. Using brackets, you could see the size
increase/decrease. Elements 8 only shows a bandaid for the healing brush, no indication on photo of the brush size. Also, if I set text size to large, some tools show as 3, i.e., 3 hands, 3 bandaids, etc. Anyone else have this problem or know of a solution? I'm using a laptop with Windows 7, 64-bit. Microsoft says the program is compatible.

Elements 8 only shows a bandaid for the healing brush, no indication on photo of the brush size.
Make sure that Edit > Preferences > Displays And Cursors > Painting Cursors is set to Normal Brush Tip. If that doesn't help, try deleting the Editor's preferences:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Delete_the_Editor’s
I set text size to large, some tools show as 3
This is a known bug in PSE on Windows 7 -- you have to change the Windows display DPI (text size) to less than 150%.

So I bought an app I didn't want to buy and it charged me the money and didn't even ask for my password and the app doesn't even say it was bought. How do I get the mone

.

Does it show on your purchase history ? You can view recent purchases on this page : http://reportaproblem.apple.com
That should also let you contact iTunes Support and see if they will credit or refund you (we are fellow users here on these forums). If that page doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
In terms of not asking for your password, if it's been entered within the previous 15 minutes then it does't need re-entering - unless you have Settings > General > Restrictions > Require Password set to 'Immediately'.

Photo album: I would like to order this album but has to be sent to my address in Switzerland. How can I change the address?

How can I change the delivery address from the USA to Switzerland?

Don't belive you can do that but try changing the Print Produces Store from the USA to Switzerland in iPhoto's Advanced preference pane and see if the order will go thru. However, I believe you'll need a credit card with a billing address in the same country as the delivery address. It's worth it a try.
OT

How do I get the Photoshop layer tags in JavaScript?

I asked this question at graphic design stack exchange but they pointed me here:
http://graphicdesign.stackexchange.com/questions/35374/how-do-i-get-the-photoshop-layer-ta gs-in-javascript?noredirect=1#comment48962_35374
I want to do actions based on the tagged layer color (these thing 1) in Photoshop. I can't find a property inside the JavaScript documentation or the ExtendScript Toolkit that might contain the value.
I'd prefer not to abuse the name for that, the layer tags look like a very clean solution to my problem. If only I could fetch them.
Any Ideas?
Kind Regards,
Mii

Hi, these functions will select all your layers with the specified color:
use the command: selectAllByColor("red");
function getIDXwithsameColor(TheColor){// search and return a list of indexes for the layers with the specified color
    var ref = new ActionReference();
    var toRet = [];
    try{activeDocument.backgroundLayer;var a=0 }catch(e){ var a = 1; };
    while(true){
      ref = new ActionReference();
      ref.putIndex( charIDToTypeID( 'Lyr ' ), a );
      try{var desc = executeActionGet(ref);}catch(err){break;}
        var cl = desc.getEnumerationValue(charIDToTypeID("Clr "));
        cl = typeIDToStringID(cl);
        var ls = desc.getEnumerationValue(stringIDToTypeID("layerSection"));
        ls = typeIDToStringID(ls);
        if(ls != 'layerSectionEnd'){
          if(cl == TheColor){
            toRet.push(a);
      a++;
    return toRet;
function multiSelectByIDX(idx) {// selection function
if( idx.constructor != Array ) idx = [ idx ];
    var layers = new Array();
    var desc = new ActionDescriptor();
    var ref = new ActionReference();
    for (var i = 0; i < idx.length; i++) {
          layers[i] = charIDToTypeID( "Lyr " );
          ref.putIndex(layers[i], idx[i]);
    desc.putReference( charIDToTypeID( "null" ), ref );
    executeAction( charIDToTypeID( "slct" ), desc, DialogModes.NO );
function selectAllByColor(TheColor){// main function
theSameClIDX = getIDXwithsameColor(TheColor);
multiSelectByIDX(theSameClIDX);
//...example::
// selectAllByColor("none");
//selectAllByColor("red");
// selectAllByColor("orange");
// selectAllByColor("yellowColor");
// selectAllByColor("grain");
// selectAllByColor("blue");
// selectAllByColor("violet");
// selectAllByColor("gray");

Elements 13 wont identify my scanner, how do i get the plugins

can some one help with the above,elements 13 wont identify my scanner in file/import tab, just says wai support , how do i get the plugins david

It is most likely Adobe Flash that you need. Unfortunately, Firefox for mobile does not support flash, yet. that will be changing soon in Firefox 13 for Mobile. [http://www.mozilla.org/en-US/mobile/13.0a2/auroranotes/ http://www.mozilla.org/en-US/mobile/13.0a2/auroranotes/] and [https://bugzilla.mozilla.org/show_bug.cgi?id=687265 https://bugzilla.mozilla.org/show_bug.cgi?id=687265]. Hopefully this will be released in the next few months, or you can try the Aurora build!

I want to buy Photoshop Elements with money in my iTunes account. Is this possible?

Can I use money in my iTunes account to buy Photoshop Elements?

nope...hehe...yes ....if you have the money...it's yours
http://itunes.apple.com/us/app/adobe-photoshop-elements-10/id465291110?mt=12

I just bought the canon 5d mark iii and my photoshop elements 10 wont read my raw files. I want to buy photoshop elements 13...is this compatible with my new camera?

I just bought the canon 5d mark iii and my photoshop elements 10 won't read my raw files. I want to buy photoshop elements 13 but want to make sure my camera is compatible with it first. Thank you for your help!

Photoshop elements 10 should be able to open those files if you update to camera raw 6.7
Which operating system are you using?
windows
Adobe - Photoshop Elements : For Windows : Camera Raw 6.7 update for Elements 10
mac
Adobe - Photoshop Elements : For Macintosh : Camera Raw 6.7 update for Elements 10
Also, photoshop elements 13 will open those files as well.

Impossible to buy photoshop elements or speak to customer service rep?

I am trying to buy Photoshop Elements 13 from the Australian Adobe website. The first time I received an email from Adobe saying the order did not go through. I am trying to establish what the problem is. Sales said that there is an 'issue' with my account but only a customer service representative can tell me what it is. In the chat, customer service put me through to sales who put me through to customer service, who then do not answer my request. It is impossible to get through to customer service on the phone as well. It seems amazing that it should be this hard to purchase an Adobe product. I am getting increasingly frustrated as it has been 3 days of trying to purchase the product now. It is very disappointing that customers should have to experience such poor service. Can

To buy any Adobe software, the best place is to go to Amazon (assuming
there is one in Australia) because their price is always comparable or
even better than anywhere else.
Now to contact Adobe, you need to open a chat link from this link:
<http://helpx.adobe.com/uk/contact.html>
Good luck.

I attempted to buy photoshop elements 13 this morning, but the only download links I see are for PC versions - how do I get the Mac option, or is there one?

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