I backed up my bookmarks but it is now saying unsupported file type even after i made sure it was the right file type.

I made sure the file type was right just like the instructions said yet it refused to restore the bookmarks. Please help!

Try to rename the file and add a .json file extension and then check the properties again.<br />
If you didn't specify a file extension while saving the JSON backup in Firefox then the file extension is empty and that will give you that error.

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Bookmarks back-up on flashdrive says "unsupported file type" when try to open

I followed the Help directions for backing up my bookmarks. But when I try to open the back-up file from a flashdrive, it says "unsupported file type." Also, when i save the back-up file to the desktop, it never gives me the option to choose that back-up file when I try to restore. Thanks!! :-)

Make sure that the backup file with the bookmarks has the correct file extension: .html for a HTML backup and .json for a JSON backup.<br />
You can check that via the right-click context menu of that file and open the Properties.<br />
If you are not sure about the file type then you can open the file in Firefox via "File > Open File"<br />
A JSON backup will show as one long text line without line breaks and a HTML backup as a web page with clickable links.
A JSON backup starts with: <nowiki>{"title":"","id":1,"dateAdded":</nowiki>
An HTML backup starts with: <nowiki><!DOCTYPE NETSCAPE-Bookmark-file-1></nowiki>

I recently had to create a new profile, and thought I had backed up my bookmarks. They are now gone and I have not been able to restore them. Any chance they can be recovered? Thanks!

I recently had to create a new profile, and thought I had backed up my bookmarks. They are now gone and I have not been able to restore them. ANy chance they can be recovered? Thanks!

It is possible that you forgot to add a file extension (.json) while saving and in that case you may be looking for the wrong file.
Also make sure that you search for hidden files and folder in case the file was saved in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder]
Firefox won't import the file without a .json file extension ("Can't process ..."), but you can create a backup with any name.

Ihone 4s lost all contacts. I tried to restore from backup but the error message now says there is not enough room. I have deleted all the apps without making any more room on iphone. Why did contact disappear and how do I get them back?

ihone 4s lost all contacts. I tried to restore from backup but the error message now says there is not enough room. I have deleted all the apps without making any more room on iphone. Why did contact disappear and how do I get them back?

In the simplest sense, archiving a file means making a copy that you never change and never discard. You already know how to do that.
iPhoto has built-in archival features, in the sense that it saves all versions of an image that you've modified. As long as you have adequate backups, you don't necessarily have any reason to archive an iPhoto library. If you want to delete images from the working library but still have access to them in case you change your mind, then you do need to archive those images. I don't have a specific suggestion as to how you should do that. You might post a question in the iPhoto forum.

Trying to set up iCloud on my MacBook Pro, and I get to the point where it tells me to view my email for further instructions to verify acct, but I have no email in my inbox, even after resending multiple times.

Trying to set up iCloud on my MacBook Pro, and I get to the point where it tells me to view my email for further instructions on verification of my account, but there is no such email in my inbox, even after submitting multiple requests to resend the email. Any idea what I can do? Mark

Well, running on a 2006 model. I did not have a startup disc. Initially, it booted up on original software in 2006. Since then, I've upgraded to 10.6 via a box set. And, since then I think I popped it up to lion.
All I have on a disc is snow leopard. And, I can't get farther than the setup screen due to hard drive. I'm taking to a apple authorized repair store right now. We'll see what they tell me . I'm just going to weigh the cost of repair vs. buying new.
Another bad, stupid thing is I had no means of backing up my stuff. So, I might have lost things like music, vids, etc. we'll see if they can recover. If the cost is too much for repair I might just forget it and start over with a new system. Just not sure at this point.

How do you burn videos taken with myIphone and stored on my computer to a DVD disc. I purchased and tried using RealPlayer Plus 16 but got error message saying "unsopported media type"? I alos tried using Real Players file converter with no success!

How do you burn videos taken with my Iphone 4S and stored on my computer to a DVD disc. I purchased and tried using RealPlayer Plus 16 but got error message saying "unsopported media type"? I also tried using Real Players file converter with no success! Thanks in advance for any help you can give!

Probably the OP is no longer paying attention to this unless the OP is subscribed to this discussion. While not really an iPhone question I guess using an iPhone to produce the movie which then needs taking to the next step makes this as good a starting place as any unless you happen to know enough about what to do to determine in which forum to post. A suggestion in that direction would help.
Anyway, Apple is backing off from supporting optical media. It also depends upon what you mean by "DVD". A DVD is just an optical disc which can support different file formats, but many people think it means a movie disc you can put in your TV. Producing a movie disc requires special iDVD authoring software Apple used to sell but stopped several years ago. I don't know if the old versions work under newer systems. There's also the free Burn application which authors DVDs but takes a bit of learning and has nowhere near the features of iDVD.
If the OP means simply burning the transferred movie files to a DVD for archiving in computer format you don't need special software for that; its built into the operating system File > New Burn folder etc.

Is there a separate download for iMac. I bought and downloaded what I thought was the right download but it is not working and feel it might be a windows version. How doe I get it right

s there a separate download for iMac. I bought and downloaded what I thought was the right download but not working and feel it might be a windows version. How doe I get it right

Check the link below for requirements and instructions for upgrading to Snow Leopard (10.6)
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

Anyone have problems with apple ID's? I have the correct ID in my settings but when I try to update my apps my ID shows my first name and last name but not my ID? I'm not sure what else to do because I've made sure I have the correct ID in my settings!

Anyone have problems with apple ID's? I have the correct ID in my settings but when I try to update my apps my ID shows my first name and last name but not my ID? I'm not sure what else to do because I've made sure I have the correct ID in my settings! Anyone else have this issue?

I think its meant to show your name, not your ID.

Buy photoshop and illustrator adobe on the page but I have to reset my mac, mac reset after as I can re-download the software by which already pay?

buy photoshop and illustrator adobe on the page but I have to reset my mac, mac reset after as I can re-download the software by which already pay?

If you are able to you should sign out using the Cloud manager program before you reset. YOu will be able to download again after the rest if you need to.
Creative Cloud Help / Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphon

My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphone refused the request.
I cannot get help from Apple support because i am being asked to supply the serial number which is stored on the phone and I cannot restore my data in the first place. I am reluctant to "Set up as a new Iphone" since I don't know whether if I do I may not then be able to access my data from Itunes...
Please advise what to do. I did not see any tutorials on Youtube to help me with this.
I look forward to an early response.

Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David

TS1367 my mac book air opens to the password but won't go any further it stop right there! What soulh I do? I am sure I have the right pass word!

My Mac book air opens to m the password but won't go any further, it stop right there! what should i do? I am sure i have the right password

Here's an old fix for the problem. Don't know it applies now:
Clearing Caches to Fix Login Problem
You will need to type some Unix commands. If you are not comfortable with this, I don't know of anything other than a re-install. But if you are careful, you should be OK. I recommend you print this out in a largish mono-spaced font so you don't miss any spaces (or add extra ones). Note that case is important.
Be careful. Some of these commands are dangerous, since you are going to be root.
Start up in Single-user Mode. When this has finished you will see a prompt ending in '#', although there may be other messages. Enter the following commands after the prompt:
/sbin/fsck -fy
Press RETURN. Wait a few seconds for 8-10 lines of output. If the last line says repairs were carried out, repeat this command until you get a message 'The volume <yourdiskname> appears to be OK'. Then continue with:
/sbin/mount -uw /
cd /Library/Preferences
rm com.apple.loginwindow.plist
rm com.apple.windowserver.plist
cd /Library/Caches
rm -r *
cd /System/Library
cd /System/Library/Caches
rm -r *
reboot
Press RETURN after each command.
This should now take you to a proper login screen after the normal boot sequence. You should then Repair Permissions by using Disk Utility (in your /Applications/Utilities folder).
If it isn't applicable in your version of OS X, then I suggest:
Be sure you backup your files to an external drive or second internal drive because the following
procedure will remove everything from the hard drive.
Reinstall Lion, Mountain Lion, or Mavericks
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and
     after the chime press and hold down the OPTION key until the boot manager screen appears.
     Select the Recovery HD and click on the downward pointing arrow button.
     Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu.
     Repair the Hard Drive and Permissions as follows.
After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
     Reinstall Lion/Mountain Lion, Mavericks: Select ReinstallLion/Mountain Lion, Mavericks from
     the Utilities menu, and click on the Continue button.
     Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
                three times faster than wireless.

We have 2 mac books but i tv only recognizes one of them even after doing a reset

we have 2 mac books but i tv only recognizes one of them even after doing a reset

Welcome to the Apple Community.
Are you using the same homesharing ID for both computers, are they on the same network.

I backed up my bookmarks, but it apparently did not save in html or json, what do I do

The file type is listed as "file".... the weird think is that I used this same file to fix my bookmarks when my phone (which was using sync) messed them up on my computer... I understand that the file seems to be incorrect, but I don't know why it worked before. The file was on my desktop (that is the one I used to restore my previous unrelated problem). Then, I copied that file to my external hard drive. Once I wiped my computer and reinstalled Windows, the file would not work on Mozilla to restore the bookmarks. Help!

Bookmark Backups
Open a new tab or window. type '''about:support''' in the address
box and press enter.
'''Or'''
Press the '''Alt''' or '''F10''' key to bring up the tool bar.
Then '''Help > Troubleshooting Information.'''
Under the page logo on the left side you will see '''Application Basics.'''
Under this find '''Profile Folder.''' To it’s right press the button
'''Show Folder.''' This will open your file browser to the current
Firefox profile. Now '''Close FireFox.'''
Enter the '''bookmarkbackups''' folder. This is
where Firefox makes backups of your bookmarks. Look for the
file you want to restore (check the time / date). Right click on
that file and select '''Copy.''' Now go back to the parent folder
where you started. Right click in the folder and select '''Paste.'''
Rename the file '''bookmarks.html''' by adding
'''.old''' to it. The file you just pasted here, rename it to
'''bookmarks.html.''' After you are done, restart Firefox.

Ever since the new update, my Ipod won't sync. Starts to sync but then goes back to connected eject before disconnecting. Still won't transfer songs even after being restored. Restored fine. But now I've got nothing on it. Please god help!

For awhile, since the newest update, I'd noticed when charging the ipod (classic) that it stopped going to the charging screen and would stay on the Connected: Eject before disconnecting' screen. But, y'know, didn't matter to me, it still charged... until today when I tried to add music. Tried it many times, reset it... STILL wouldn't transfer songs... It would 'say' it was syncing, but then suddenly stop and stay on the same Connect: please eject before disconnecting' page. I did a couple of times get a message about scanning it but, after restoring that never popped up again...
So, I do a system restore on it and ofcourse THAT works, but it STILL won't sync! So, now I've got an ipod with no music that won't sync and because it's all gone on there, I'm not sure how to back up my stuff (should I need to re-install iTunes... Though I doubt it'd work...)... So, yeah, I tried a different cable too, still no luck...
There has GOT to be some way to fix this!
Please somebody help me out! I so freaking appreciate it you have NO idea!

I think the problem is that the iPod got set to Manually manage music and videos. It needs to be set up for automatic syncing again. Just unchecking that Manually manage music and videos setting does not do it.
In iTunes 12, select the iPod in iTunes (using the device button), so that you see the iPod's "management" screen. In the sidebar (along left side of screen), there are two headings (Settings and On My Device). Under Settings, click on Music. To the right, you see the iPod's Music screen, where you tell iTunes how to sync songs to the iPod.
Check the box at the top for Sync Music. That turns ON automatic syncing for music. Below that, choose the option to sync Entire music library (assuming your music library fits completely on your iPod). Otherwise, you can choose the option to sync Selected playlists, artists, albums, and genres and make your selections below. Then click Apply.

After importing bookmarks from another computer, I have two copies of all of them: how can I delete the 'right' copy?

I successfully imported my bookmarks from my old to new Macbook. But now there are two copies of everything, listed one after the other. I tried to delete one set, but only deleted the ones organized into folders. There are still doubles of a lot of bookmarks. Now when I bookmark new pages on the new computer, it adds them to the end of one list of bookmarks but not the other and it's the list that doesn't have the folders from the old computer. How can I delete one set of bookmarks, but keep the set that it's adding on to and keep my folders?

I think in this case you need a addon:
*[https://addons.mozilla.org/en-US/firefox/addon/bookmark-deduplicator/?src=search Bookmark Duplicator]
*[https://addons.mozilla.org/en-US/firefox/addon/bookmark-duplicate-cleaner/?src=search Bookmark Duplicate Cleaner ]
*[https://addons.mozilla.org/en-US/firefox/search/?q=bookmarks+duplicated&appver=28.0&platform=windows More Results]

I backed up my bookmarks but it is now saying unsupported file type even after i made sure it was the right file type.

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