I bought a 1 yr subscription of Outlook magazine thru the app store, received a receipt as well, but not able to access this after the purchase on the ipad, why?
I bought a 1 yr subscription to Outlook magazine thru the App Store. REceived a purchase receipt on my email as well, but when I go to News Stand, still only the demo magazine is there and it is asking me to subscibe again...what should I Do?
I think your best bet here is to contact the app developer. Sounds like you need advanced troubleshooting that someone who is a part of the app would know best how to resolve. Best of luck.
Similar Messages
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I just bought an iphone4 and is connected to my wifi at home but I can't bring anything up in the app store, itunes, etc. My husband has a droid 2 and he has no problems with the wifi? Any ideas?
If you look at the top left of your screen you will either see a 3G (or 4G if you have AT&T) or you will see the wi-fi symbol. If you don't see the wi-fi symbol you are connecting to Gmail through your cellular data plan, not via wi-fi.
To answer your question, it doesn't happen often but when it does the steps I mentioned above will normally resolve it. Hopefully you won't have any further problem with this. -
Ooops, guess I didn't need to post everything in the title - sorry! I bought the pages app - but couldn't save or print so with some online searching found that I had to uninstall the iWork trial which had expired. I did that - but now I can't figure out how to re-install the pages app!! The app store says it's installed, but I can't find it anywhere to open and use it. I'm not very computer savvy - and am a first time Mac user and am getting extremely frustrated! I e-mailed some help center and they can't seem to help me either. I would appreciate any help/advice that can fix my problem - thanks in advance!!
OK Apple has stuffed up the demo version upgrade process so the first thing you need to do is get rid of the demo.
That includes getting rid of the files in the system.
The instructions how to do that are here:
Note That where you see / that is the sequence of folders, each nested inside each other.
User/Library/Preferences the com.apple.iwork.Keynote.plist
Means the User (you, the little home icon, whatever you are called on your computer) then the Library folder inside that and then the Preferences folder inside that.
Lion initially hides the System folders from you so you have to go to the Finder > Menu > hold down the option key and click on GO > Library to see it.
Peter -
We wanted to subscribe to an app through the app store for our child. We just wanted to know how safe these 3rd party apps are with credit card information, because we dont want our information used in the wrong ways, or used for things other than the subscription. We also wanted to know if the subscriptions could be paid with itunes gift cards.
This link may help: http://support.apple.com/kb/HT4009 Also not the additional information link near the bottom.
Basically anything purchased "in app" is handled through your iTunes account. -
I am looking for help on how to or where I can find information on how I can clean my hard drive and then reinstall Lion, Thanks
Boot from Recovery HD upon startup hold-down keys Command R . Until you see the Apple logo then select language:English.click the Arrow (Next)
From the OS Utility, select Disk Utility then click Macintosh HD. click the Erase tab on the right side.
Format:Mac OS Extended(Journaled)
Name:Macintosh HD
And click Erase
Once Erase process is done, close Disk Utility and select the second option in the OS Utility which is Reinstall OS. Let it run. It should take about an hour to complete, this type os installation is internet dependent so somehow the completion of the process depends on internet speed as well. -
I installed the Adobe Reader on my ipad from the app store. I bought a subscription to transfer pdf files to word, excel. No Russian language in the settings. This is very bad!
You already posted this five times; and you already have a conversation with Adobe staff going on in the ExportPDF forum.
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I bought Adobe® Acrobat® XI Pro Subscription Edition (one-year) but not able to edit any PDF. Please advise
I went through the tutorial and the problem is when I click on "Tools" the edit option does not come. Only "Export", "Create" or "Send" pdfs.
I think must be a technical problem. -
ok so we bought an ipod touch for my daughter and when she connected it to the computer after she downloaded itunes, she was asked if it was her ipod or a new one, so she clicked on her ipod and lost all her recent pics plus is unable to locate the app store on her safari on her ipod touch. any suggestions as to what went wrong or what should be done ? should we restore or what?
much appreciated if there is anyone else who had this happen to them.- The iPod got erased since it sounds iTunes identified that the iPod has been synced with another computer and she said yes to making this computer her syncing computer. It could also she restored the iPod from the backup of another iPod, iPhone or iPad that was in iTunes. If in iTunes you go to Preferences>Devices is there a backup listed for her iPod with a date/time when she first connected the iPod to the computer. If so then restore the iPod from that backup.
iOS: How to back up
Note synced media like apps and music are not included in the backup,
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Regarding the App store. The App store is not in Safari. It is a separate app. Also, could the Apple store be hidden by Restrictions? Settings>General>Restrictions. Further, can you find the App store via the Spotlight search on the iPod? -
Need help please I just bought this iPad today and I factory reset it and then I plugged into my laptop and downloaded the latest software I went and purchased a app store card and a iTunes card but when I try to download apps it won't let me if anyone can help with this problem it would be greatly appreciated. Thanks in advance. Antawn
Hello Tntingey,
The gift card you've given your father must be redeemed via the steps below.
Redeeming iTunes Gift Cards and content codes
http://support.apple.com/en-us/HT201209
Cheers,
Allen -
I just bought An iPod touch 4th generation yesterday, it was working fine I could
Download appl from the store from my iPod without a problem . Today however every time I try downloading something from my iPod touch
it. Doesn't download a message pops up saying " cannot connect to iTunes store" why? I am connected to the Internet and I can easily go on safari and google with. NO problem but everytime I go on the app store it gives me that message can you please help? My iPod isup to date and so is iTunes I so tried bar restarting my iPod and it worked for about 2 minutes the the message kept popping up Again please help me . Thank youIf you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
If your iPod is defective and not abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar -
I just bought a iTunes card and its not accepting it. It already sent it to the support team and they said they were going to get back to my within 24 hours and i am trying to buy a program in the app store for work. How can I expedite this process?
Has it been 24 hours?
I take it this was a gift card. iTunes Store: Invalid, Inactive, or Illegible codes http://support.apple.com/kb/TS1292 - gift cards
I don't know if this provides an alternative means: https://expresslane.apple.com ; select 'iTunes' in the first column; 'iTunes Store' in the second column
If you are really desperate you could buy the app yourself, then request reimbursement. -
Have just bought the new iPad, everything working fine including iTunes, the app store and iCloud but when I try to log in to both FaceTime and imessage an error message comes up saying it cannot connect and to check my connections. What am I doing wrong.
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
Cheers, Tom -
I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/ -
I just bought the Launch Pro app. Within the app it shows all supported apps, one of them is Recall, I click on Recall it goes to the App Store but doesn't open, it's just a blank white square, all the other apps that I have tried open fine. I've long suspected that my X is getting EVERY WORD that's spoken in my house and every email, web site that I go to...every everything. Can someone please help. I found smart mailboxes on my lap top that I didn't set up, the night that I discovered these my laptop crashed. Help help help.
You would get better response from the iTunes community forum.
Have a nice day! -
I bought an iPad and an iTunes card, I want to buy an application from the Apps store but it only gives me the option of credit card. How can I buy Pages with my iTunes card to my iPad? thank you
Have you redeemed your iTunes card to an account associated with an Apple ID?
Once you have your iPad associated with an Apple ID AND you have an account with a credit card associated with the same Apple ID AND you have some 'store credit' (from redeeming your iTunes card) then purchases use the store credit before they charge the credit card, so you should be ok!
Personally, I use 'store credit' as a way to monitor whether or not there have been any 'unauthorised' purchases because as soon as the store credit is zero, the security code from the credit card is needed for further purchases! It does mean that I have sometimes to top up store credit before making a purchase, but 'better safe than sorry'!
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