I bought an album, the money was deducted and now it says I never bought it?
I bought a the Arctic Monkey's album AM and $14.99 was deducted, then I bought another song from an album by itself which downloaded but the album didn't. I've checked purchases and all that stuff, but in my purchases there was a U2 album which I didn't buy? Why isn't the AM album showing up? Because I definitely bought it, neither the AM album or the U2 album will come up in my history.
Hi there Sanchez-,
You may find the information in the article below helpful.
iTunes Store: Frequently Asked Questions for iPhone, iPad, and iPod touch
http://support.apple.com/kb/ht1689
I purchased an album on my iPhone, iPad, or iPod touch that contained a music video and a digital booklet. Where did it go?
Bonus items, such as music videos, will download directly to your iPhone, iPad, or iPod touch. Digital booklets are available in your download queue when you log in to the iTunes Store on your computer. Find more information about syncing digital booklets.
Your iTunes Digital Booklet will appear on the PDF shelf in iBooks.
via: iBooks: Syncing iTunes Digital Booklets to iPhone, iPad, and iPod touch
-Griff W.
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It sounds like you are trying to download a purchased album, but not all the tracks are listed as being purchased. If you still have the receipt that was emailed to you when you bought it, you can use it to report a problem with the purchase to the iTunes Store directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
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Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
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