I brought I pad air 3 months ago, but recently I can't install any application and can't make an update. Even I can't install the free application. I can see ... There is a previous purchase problem please Singh up your bank information again. Plz help

Hi , I brought an I pad air 3 months ago. But recently I can't install any application and can't update any application. Even I can't install any free application. I can see one dialogue box about in red colors " there is a previous purchase problem please type your bank information correctly" . So I don't know what to do please help me. Thanks

The message implies that a previous purchase may not have been paid-for due to problems collecting the money from your account. Have you tried logging into your account and updating/changing your payment details (tap on your in Settings > iTunes & App Store on your iPad and tap 'view Apple id' on the popup and sign into it) ? Until there is an accepted payment method on your account (credit card, redeemed iTunes gift cards) and what you owe has been paid then you won't be able to download anything (including app updates).

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When I purchase and app or update it, it comes up with 'There is a billing problem with a previous purchase. Please enter another payment method'?

So when I go to update my apps and/or purchase them, a pop up comes up saying 'There is a billing problem with a previous purchase. Tap continue and sign in to view billing information.' So I press continue and sign in, then it goes to my 'Payment Method' page. In red writing below, it says 'There is a billing problem with a previous purchase. Please enter another payment method.' Because I used a MasterCard for my last purchase, it won't let me change it. I redeemed my account from an Itunes gift card to $20 but I cannot use it as it doesn't give me the option of using it. My only billing options are either a Visa Card, MasterCard or Amex Card. Please help me if possible!!!

same here. i was using a visa card ...now i can't because of this "error". my account is not empty, info is correct, don;t understand why this is happening. Two days ago it was working fine, then i wanted to update an app, and this stuff begins.
Help:)

HT1918 I have a new visa debit card, I have tryed several times to put in this new information into my IPad. The program keeps telling me. There's a billing problem with a previous purchase. Please update your payment method. The program will not let me u

I have a new visa debit card, I have tryed several times to put in this new information into my IPad. The program keeps telling me.
There's a billing problem with a previous purchase. Please update your payment method.
The program will not let me update, what am I doing wrong. rose165

I would love to have a phone number to call someone with apple on this issue.

I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

Is there any sort of error message on the payment details screen on your account ? If not then if you enter your card's security code does that trigger an error message ?

There is a billing problem with a previous purchase. Please update your payment method. Pls help me

There is a billing problem with a previous purchase. Please help me

Hi ...
Try these support articles ..
iTunes Store: Accepted forms of payment
iTunes Store: Changing your payment information

I bought i pad 3 in canada 4 months ago but i think it's got problem with battery .i live in germany i don't know where to send it

i bought i pad 3 in canada 4 months ago but i think it's got problem with battery .i live in germany i don't know where to send it

Not quite what I heard when I went into the Apple Store in Hong Kong yesterday.
I have just bought an iPad in Hong Kong but will eventually be travelling back to the UK.
Louis in the Apple Store told me that iPads without cellular have international warranty but those with cellular do not (as there are slightly different models for different carriers).
But he was pretty cagey and essentially couldn't give a clear, straightforward answer. Which most Apple employees can't.
It is now a grey area, at the discrection of each local Apple Store & is subject, it seems, to you paying the import duty as a possible get out clause.
Look carefully but do tell us if you got this iPad reapired. Thanks.

I am a student and i bought an macbook air about 1 month ago but i did not get the 100 giftcard from the apple store. can i still get it?

Hi, I am a student and i bought an macbook air about 1 month ago but i did not get the 100 giftcard from the apple store (that comes when students purchase computers).Am i still eligible to get it?

Not usually.
Apple has had similar offerings every year, to which they always establish a time interval for elligibility. I've not seen where they give credit to prior sales on the education perks.

How do I rent a movie using money in my iTunes account. I had to enter at the iTunes gift card code to open the account, but now I can't figure out how to use this money to rent a movie; I opened the account several months ago but never used the money.

How do I rent a move using moneyin my iTunes account. I had to enter the iTunes gift ard code to open the account several months ago, but never purchased anything with it. When I entered this code to rent a movie, the response was that it was redeemed. What am I doing wrong?

If you've already redeemed the card onto your account then its amount should be on your account - a card can only be redeemed once.
To rent a film, find the film in the store and (if the film studio has made it available as a rental in your country) click on its Rent button. If you are beig prompted to review your account and enter credit card details then see if this post from mountaingoatgirl lets you do so without entering card details : https://discussions.apple.com/message/24303054 . If that doesn't work then you should be able to remove your card's details after entering them.
As long as you account's balance covers the rental cost then only that should be charged. How purchases are billed : http://support.apple.com/kb/HT5582
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.

Hi, I would like to ask you a question. a month ago I bought a battery case for iPhone 5 and it worked properly until I installed iOS 7. From that day iphone is operating normally, but when the battery is empty, unfortunately I can not charge additionall

Hi,
I would like to ask you a question.
a month ago I bought a battery case for iPhone 5 and it worked properly until I installed iOS 7. From that day my iphone is operating normally, BUT when the battery is empty, unfortunately I can not charge additionally my iphone with the "extra battery case".
Does that mean that you did not even create a new software that supports additional battery case or it is something else?
I need your help!!,
Thank you in advance.
Sincerely,
VK

The Mophie Air is a good battery case, but doesn't offer the protection she's looking for. I suggest sticking to the Lifeproof, the iPhone has a very good battery (2-3 days moderate usage for me).
To your 2nd to last paragraph, that is false. Verizon is allowing exisiting customers to keep Unlimited Data - but will lose it once they use a subsidized upgrade. So if you buy a 4S (or LTE device for example) outright, you will keep unlimited data. Mobile hotspot may use up a bit of data, but it is a separate add-on/feature. The new Family Share plans may change that, so it's one giant center of data all devices use.

Apps store wont let me download free app due to previous purchasing problem? help!!

apps store wont let me download free app due to previous purchasing problem? help!!

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill ? If it's not then that might be the reason that you are getting the security code error : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

How can I sync my iPad to a computer after syncing it to the iCloud? I have the option of setting it up new, or restoring to a sync from many months ago. I dont want to lose any apps but I would like to back up on computer. No auto sync like other devices

How can I sync my iPad to a computer after syncing it to the iCloud? I have the option of setting it up new, or restoring to a sync from many months ago. I dont want to lose any apps but I would like to back up on computer. No auto sync like other devices.

Plug it into your computer. Tell it to sync with "this computer" instead of iCloud. You shouldn't have to remove any apps. Otherwise, you can save the app data by using i-FunBox ( http://www.i-funbox.com/ ) just go to the "devices" tab and select 'user applications' and select all of your apps and tell iFunBox to "copy to pc" you're done! You have them all backed up.

I did set up the password when I got the phone and iPad months ago but never turned it on. Now it is asking for the passwords for both my iPhones and iPad and I cannot select not the have the passwords active. ???

I did set up the password when I got the phone and iPad months ago but never turned it on. Now it is asking for the passwords for both my iPhones and iPad and I cannot select not the have the passwords active.

If you do not want to use passcodes, why don't you just go to Settings > General > Passcode Lock and delete the passcode and set the lock to OFF. That will eliminate the problems all together.

My friend gave his Macbook pro to me a month ago but he forgot his password. I want to log him out and creat a new user account of myself.

my friend gave his Macbook pro to me a month ago but he forgot his password. I want to log him out and creat a new user account of myself.

Did your friend also provided you with the original DVDs that came with the MacBook Pro?

I have been use all computer de authorise option just few months ago but now i have exceed 5 pcs with my id now what i can do to de authorise all once again

I have been use all computer de authorise option just few months ago but now i have exceed 5 pcs with my id now what i can do to de authorise all once again please help me

iTunes Menu, choose "Store", then you should see the "deauthorize all" selection.

I refund a New iPad which was purchased by cash 15 days ago, but I did not receive my refund check. and my receipt can not find, what should I do?

I refund a New iPad which was purchased by cash 15 days ago, but I did not receive my refund check. and my receipt can not find, what should I do?
I still have the confirm receipt for purchasing the ipad, but my refund receipt can not find.

Seventy one is correct, you need to take this up with the manager of the store.
Ultimately, if the guy who handled the return at the store didn't enter it into the system correctly, or if the paperwork was somehow lost, or anything else along those lines, your refund receipt is the only thing you have proving that they owe you money. If you have lost that receipt, it's quite possible that you will have lost the money that it represents.
Go to the store. Talk to the manager. Try to recall which person at the store handled the return, and see if they remember you. Be polite but insistent, and remember that without the receipt, you are depending on those people to help you out.

I brought I pad air 3 months ago, but recently I can't install any application and can't make an update. Even I can't install the free application. I can see ... There is a previous purchase problem please Singh up your bank information again. Plz help

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