I buy an OSX upgrade; I get a redemption code; and, in the Mac Store App, 'It's not available in the U.S. store-.What the frick? Is this a joke, Apple?

I buy an OSX upgrade; I get a redemption code; and, in the Mac Store App, 'It's not available in the U.S. store….What the frick? Is this a joke, Apple?

Hello MTRivers,
You can contact Apple Support about this problem (United States): 1-800-275-2273.
They will help you, and provide a solution.
Cedric

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How can I get my Redemption Code and activate apps?

How can I get my Redemption Code and activate apps?

Hi Siriuslee,
Since you're looking for a redemption code, I'll assume you have a Student & Teacher edition of Creative Cloud. If that's correct, you'll find instructions in our KB article, Serial number, redemption, and product codes | Student & Teacher editions.
Activation is covered there too. Let me know if you get stuck.

I am upgrading from Tiger to Snow Leopard. I keep getting an error when I try to load the Mac Os x update combined. It says that it was corrupted during download. Have try loading from Apple website V10.6.7 upgrade combined but it still won't do it?

I have an Intel Desktop iMac and I am upgrading from Tiger to Snow Leopard. I keep getting an error when it tries to load the Mac OS X update combined. It says that it was corrupted during download. Have try loading from Apple website Mac OS X V10.6.7 upgrade combined but it still won't do it? Any other suggestions. The printer is not working either - I am not sure if they are connected. Everything else is fine.

Please excuse, but I have to ask an obvious question: Did you already update using the Snow Leopard Retail install DVD? (You must do this first; 10.6.7 is just an update if you already have 10.6.) Are you, then, trying to update from whatever version was on the install DVD to 10.6.7?
Otherwise, I'd keep trying. The 10.6.7 Combo is a huge update.

Bought upgrade on appstore. now it says its not available for download in indian store. how is it possible to buy it using indian currency!!!!????

Bought upgrade on appstore. now it says its not available for download in indian store. how is it possible to buy it using indian currency!!!!????
Any solution

HI,
No SOLUTION FROM HERE, but I have an unresolved issue with similar overtones.
As a new member, having had a birthday gift from a family member in another country, I am dismayed to find out that there is an unresolved business logic issue, which will allow me to own a MacBook Air, but because I live in a different country to the place of purchase there is a big No No. Additionally, my pension provideds me with a credit card from that first origin, but I am forbidden from buying any software elswhere? Apple seem reluctant to discuss this with me, but some solutions have been offered to get me the free downloads?
Does this come under 'unfit for purpose' and/or 'dodgy trading'? Apple unspoken message, buying from abroad. Dont go there!
Any help or views?
(Limbo) Cyfrommayo

We get paid with cheques and organise specialised coloured aluminium. I can not rid my mac book pro or my IMac of the american spell checker.

We get paid with cheques and organise, specialised coloured aluminium. I can not rid my apple devices, mac book pro, desktop IMac or IPhone of the american spell checker.
Everything, Numbers and Pages et al, always default back to US English. To cap it all we sell luminaires (yes this is a word used in our world of lighting design everyday) Mac and Microsoft always default - my docs have more words underlined in red that not. I once found a permanent solution for Microsoft that removed US english - and then the laptop died. Can anyone rid me of this irritation.

GOT IT FIXED! WOW!
I did better than filing a bug report. I went to Apple support, chose chat support. When it wanted $15 or was it $19 I filed an exemption which was a choice on the page, based on the fact that I recently upgraded to Yosemite.
Got the chat fellow and here we go!!!! ;-) First off he sent me this app so he could see my screen. Then he had me do a few things like move the system configuration folder to the desktop and repair permissions. Then he had me reset the SMC and Pram. Nothing helped, all the ghost computers still showed in the finder.
As a last resort he had me reset my Apple Airport Extreme. Wala! Ghost Computers GONE! He said it was a combination of stuff but mainly it was the airport extreme when I installed Yosemite. Something to do with my network. We'll see if it holds or if the problem comes back but as of now there's no more ghost computers in the sharing part of the finder.
Thanks to all who offered suggestions. I hope maybe this helps someone else.
Allen

How to upgrade Pages with a redemption code

I am not sure where and how to upgrade Pages using a redemption code given to me by Apple, as an old coworker's ID is stuck as the original purchaser for the program and cannot be changed. I was issued an exception/redemption code but I don't know how to use it, whenever I click update it just brings me to the same box with his ID asking for the password we don't know. Please help! Pages will no longer allow me to open and use my work documents. iMac has been upgraded to Yosemite. Thanks!

If you have 2 versions of Pages on your Mac:
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5/5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5.1 sometimes can not open its own files and you will get the warning that you need a newer version.
Pages 5.5.1 only runs on Yosemite and has yet another file format.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has not only managed to confuse all its users, but also itself.
Note: Apple has removed over 100 features from Pages 5 and added many bugs:
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

I get nothing but error messages, -"Your IMAP server wants to alert you to the following: 113 that mail is not available" or 364? there are hundreds stacked up.You must give answers to how to fix these when we do "search" add the error code number

I get nothing but error messages, -
"Your IMAP server wants to alert you to the following: 113 that mail is not available" or the same with: 364?
Now there are hundreds stacked up on my desktop.
I cannot find the answer anywhere. You need to give answers to how to fix these errors because when I "search" "error code" or the number there is NOTHING. NOTHING! Yet you give us these stupid error codes
then you do not give us ANYTHING on how to fix these. These error codes make me so mad it makes me hate outlook, and hate the developers and hate microsoft. How in the world can you give us ERROR codes without the explanation of what
to do or how to fix it. You need to add each error code number in your "search" then explain what it is and how to fix it. I am not a tech. I am a lawyer. I have googled the entire string of error code and nothing is clear.
So, for the last several years, I get these error codes. Also, there is another error code that won't go away--it is the password error code that asks if I want to store the password. Yes, so I say YES. but it pops back. I am sick of this. This is the reason
I hate Microsoft and I love google. #1 they respond to error, #2 them try to fix them you do not. I paid the full price to buy the OUtlook 2010, almost $500 just to get outlook, and all I got was error codes. I could not even open it because all I would get
was that error codes and NO ONE knew how to fix them. WHAT IS YOUR PROBLEM that you cannot fix the stupid error codes that you imbed? PLEASE HELP

Hi,
I understand how frustrated you are when facing such an issue, maybe I can provide some suggestions on the problem.
Based on the description, you should be using an IMAP account setup in Outlook. As for the error message, usually it's caused by a corrupted message on the Server. I suggest you logon the Webmail site, check if sending/receiving emails works well.
If you find any unusual emails that cannot be read or sent, try deleting them to try again.
I also suggest you create a new profile to setup the IMAP account:
http://support.microsoft.com/kb/829918/en-us
Contact your Email Service Provider to get the correct and latest account settings, since you have been using Outlook for years, some settings may have been changed while you haven't been informed.
For the steps to setup an account in Outlook 2010, please refer to:
http://office.microsoft.com/en-001/outlook-help/add-or-remove-an-email-account-HA010354414.aspx
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

Hello Vivek here, i was trying to download apps from itunes and i could get the error message as itunes currently not available for past 2 days

Hello Vivek here, i was trying to download apps from itunes and i could get the error message as itunes currently not available for past 2 days, is there any problem ideally or, please leave a reply
<Email Edited By Host>

Hi vivekanandanganesan,
Thanks for using Apple Support Communities. This article has some steps you can try if you are unable to connect to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
- Ari

I have iMovie 09. I just erased my external hard drive, but it is still formatted for the mac. However, iMovie will not recognize the hard drive. It shows the only hard drive available is the computers. How do I get the external hard drive to show up?

I have iMovie 09. I just erased my external hard drive, but it is still formatted for the mac. However, iMovie will not recognize the hard drive. It shows the only hard drive available is the computers. How do I get the external hard drive to show up?

In Finder's Menu, select Go menu>Go to Folder, and go to "/volumes". (no quotes)
Volumes is where an alias to your hard drive ("/" at boot) is placed at startup, and where all the "mount points" for auxiliary drives are created for you to access them. This folder is normally hidden from view.
Drives with an extra 1 on the end have a side-effect of mounting a drive with the same name as the system already think exists. Try trashing the duplicates with a 1 or 2 if there are no real files in them, and reboot.
If it does contain data...
http://support.apple.com/kb/TS2474

I get the message 'You are not connected to the internet. Online functionality is not available' But I am connected to the Internet

I get the message'You are not connected to the internet. Online functionality is not available' I am connected so what can I do?

Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset Network Settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- DId the iPod ever successfully connect to the network?
- Does the iPod successfully connect to other networks?
- Do other devices successfully connect with your network?

How do i get my redemption code to carry on using lightroom after my free trial

Hi how do I get my redemption code in order to continue using lightroom? I have sined up to the creative cloud monthly and installed lightroom but I have not been emailed any activation codes or anything.
Peter

What CC option did you buy? The PS+LR for $10/month, the all-CC programs for $50/month or a single app subscription for PS or some other app for $20/month?

I have an iPhone 6 and an iPad air and each time I try to download the IOS 8.1 update I get the message "software update failed. An error occurred downloading iOS 8." What is wrong? This problem is ridiculous and frankly annoying

I have an iPhone 6 and an iPad air and each time I try to download the IOS 8.1 update I get the message "software update failed. An error occurred downloading iOS 8." What is wrong? This problem is ridiculous and frankly annoying. I have a brand new iphone 6 and a 8 month old iPad Air what is the problem

Hi Wingzfan13,
Thanks for the question. Based on what you stated, it seems like you can't update the iOS device. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
If you can't update or restore your iPhone, iPad, or iPod touch
Resolve iOS update and restore errors in iTunes
Thanks for using Apple Support Communities.
Cheers,
Mario

I can not get my redemption code for photoshop

Hi, I bought photoshop on JourneyEd about a month ago and I can't get it to download. I don't know my redemption code and the serial number aren't working. Please help me out?

First of all, "we" are not Adobe. Read my previous post carefully.
Just a clarification in general:
BOILERPLATE TEXT extracted from the FAQ:
https://forums.adobe.com/thread/375816?tstart=0
Do not be abusive or aggressive in your tone.
An aggressive, demanding, accusatory or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply.
Remember, you are not addressing Adobe here in the user forums. You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Secondly, for all you guys who have bought from "JourneyEd" at unreallistically low prices, I just googled that and learned that it appears to be a disreputable company through and through. You may very well have gotten ripped off. Adobe has nothing to do with that.
40 JourneyEd Reviews - 2.7 Star Rating of Journeyed.com | SiteJabber
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Finally, if you did buy legitimately and directly from Adobe, then we, the user volunteers, still cannot help you in this forum.
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

I just purchased photoshop elements12 7 days ago. I have yet to be able to get my redemption code to work. I cannot retrieve my serial number with out it.

I have gone thru all the links to try to get it to work (several times), including uninstalling and reinstalling, called Best Buy where I purchased it, called the Best Buy 1-888 Main Geek Squad number, and now I am back to this adobe forum trying to get SOMEONE to assist me in getting my redemption code to work. Can you help me?

You can send the redemption code to me through a direct message and I can investigate it.

I have installed the premiere pro app but its not getting launched

i have installed the premiere pro app but its not getting launched. I have installed a trial version and it took one full night to get installed. it finally got installed in the morning but now its not getting launched. please help me out with whats wrong.

You're best bet will be to check the Bubble Witch Saga Support site.
There are some basic tips on the Apple site too -> iOS: Troubleshooting applications purchased from the App Store

I buy an OSX upgrade; I get a redemption code; and, in the Mac Store App, 'It's not available in the U.S. store-.What the frick? Is this a joke, Apple?

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