I can log into my iTunes account, however it continues to ask me for my password and won't let me proceed

I can log into my iTunes account, however it continues to ask me for my password and won't let me proceed ...

What exactly are you doing when you are prompted for your password? Are you on your phone or your computer?

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  • I can log into my iTunes account but can not access my account details, what's wrong?

    I'm starting a new discussion here even though there is really nothing new to add to this discussion:
    https://discussions.apple.com/thread/3572699?start=0&tstart=0
    I can sign in to iTunes with my apple ID no problem. However when I click account from the drop down menu (by my ID in the right hand corner of the iTunes screen) I get a sign in window in which my ID is filled in but it wants my password which I duly fill in . At this point the window just keeps coming back up for me to fill in. If I fill my password in wrongly I get red text telling me so.
    So basically I can't view my account details even though I'm clearly logged in. I'm increasingly worried because If I can't access my iTunes account data how do I know my credit card is not being used by someone else?
    I'm guessing it's a problem specific to my machine (MBP running up to date Lion) I'm wondering if it could be connected to the safari cookie problem that affects other issues with pop up windows as documented (and solved) here:
    https://discussions.apple.com/thread/3502463?start=45&tstart=0
    Only I don't have that problem any more!
    Help would be very much appreciated.

    Problem solved!
    I started to suspect that the problem was with my computer rather than the apple servers.
    Reparing disc permissions from Disc Utility seemed like an obvious thing to try but I thought I had done this without it working. However on OSX daily  I read..."In mac OSX Lion repairing permissions from the Disk Utility app doesn’t repair the users file permissions"! Hmm nice one Apple- reparing permissions does not repair permissions! It seems that you have to use disc utility from recovery mode.
    I then followed these instructions on OSX daily (dot com)
    Repairing a Mac Boot Disk with Disk Utility & OS X Lion
    Reboot the Mac and hold down Command+R  (To boot into recovery)
    Select “Recovery HD” at the boot menu
    At the Mac OS X Utilities screen, select “Disk Utility”
    Select the boot volume or partition from the left menu and click on the “Repair” tab
    Repair Disk is now possible, click on “Repair Disk” to repair the boot volume
    Now verify disk permissions and repair them
    This solved the problem for me
    Hope it helps......
    Am I allowed to award myself a greenie? Well I'm going to anyway because it was a pile of work getting to the bottom of this and I hope it helps others.

  • I can log into my itunes account on my friends computer however for 3 months now she has been getting the following message "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later" Why is this?

    Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
    I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Hewlett-Packard hp workstation xw4200
    iTunes 11.1.1.11
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    VoiceOver Kit 1.4.2 (222093/222742)
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0012B4A009D5EBF0
    Current user is an administrator.
    The current local date and time is 2013-10-08 22:38:51.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA Quadro FX 540
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.1.11 is currently running.
    iTunesHelper 11.1.1.11 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:           {CF4127E8-FA53-4985-9CB6-F74A04C92757}
    Description:                 Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
    IP Address:                 10.0.0.1
    Subnet Mask:             255.255.255.0
    Default Gateway:       10.0.0.138
    DHCP Enabled:          Yes
    DHCP Server:             10.0.0.138
    Lease Obtained:         Tue Oct 08 22:19:05 2013
    Lease Expires:           Tue Oct 15 22:19:05 2013
    DNS Servers:              10.0.0.138
    Active Connection:    LAN Connection
    Connected:                  Yes
    Online:                          Yes
    Using Modem:            No
    Using LAN:                  Yes
    Using Proxy:               No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-10-08 22:21:42.

    Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?

  • Hi I want to see my account settings but it keeps asking me for my password and I can not see my account settings what can I do

    Please help me with this I am reaaly anooyed because I can't sicronize my music in the cloud

    If you mean you mean you need to change the iCloud ID, you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.  When you do this you may find that the password for your old ID isn't accepted.  If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I can't log into my iTunes account. I logger out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. Now when i press sign in and then choose existing Apple ID, nothing happens

    I can't log into my iTunes account on my iPhone 5s. I logged out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. I then tried to log back in immediately afterwards. I was unable to do so. After clicking "sign in" at the bottom of the apps main page, it brought up another menu where I clicked "Choose existing Apple ID". After pressing this the menu disappeared and nothing happened. I tried this multiple times and received the same result each time. I tried the other available option of creating a new AP ID to log in with and that one worked perfectly fine. I am clueless as to why the log in for me is either not able to load or just completely blocking me from getting back into my iTunes account on my phone. Not only can I not listen to the music I currently have, but I cannot log in to purchase the new music that I wanted to with my unused iTunes gift cards

    I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
    iPhone 5s, iOS 8.3

  • I have backed up my old phone to itunes, however, when I try to restore data to new phone it is saying the password is incorrect but I can get into my itunes account with my password so I am doing something wrong?

    I have backed up my old phone to itunes, however, when I try to restore data to my new phone it is saying the password is incorrect but I can get into my itunes account with my password so I am doing something wrong?

    I'm having this EXACT same problem with my iPhone 4, and I have the same computer stats (I have a Samsung Series 7)

  • How can I log into my itunes account to see if my contacts have been saved on my iphone?

    Before I purchase the Iphone 4  I want to be able to Transfer all my contacts, into the new phone.  How do I log into my itunes account and check and see if my contacts are there.... and then will a Sync with the new phone automatically add these contacts into the new phone?
    I have a itunes account but have only accessed while the iphone 3G is plugged in to the laptop.... How do I access the itunes site without the phone plugged into the laptop so that I can CHECK to see if my songs and contacts are really there?
    Todaymatters

    There are no Contacts in iTunes.
    iTunes syncs the Contacts from Outlook.
    and then will a Sync with the new phone automatically add these contacts into the new phone?
    Yes.
    How do I access the itunes site without the phone plugged into the laptop so that I can CHECK to see if my songs and contacts are really there?
    You don't access the iTunes store to see your music (or anything else)..
    You launch iTunes and your music is there, stored on yoru computer.
    You access the iTunes store to purchase items, which are then downloaded to your computer.

  • Why can't I log into my iTunes account

    I am trying to watch a movie and can't  -I have enabled cookies and set Safari as default browser - zilch it sends me to a support page with no speciic info besides 'set cookies' - so I try to log into my iTunes account and the log and pass windo pops up and no matter how many times I try to log in with a password that I just reset the pop-up window pops right back up - it doesn't say I entered it incorrectly it just keeps coming back up

    Ignore the continued pop ups by using 'cancel'.
    Try to purchase a free item. If you are successful then you are logged in to your account.
    MJ

  • HT2731 I have logged into my iTunes account, and I am attempting to purchase an "in app" subscription. It asks for my password to make the purchase, however after entering the password, I receive a message stating "purchae could not be completed"?? What N

    I have logged into my iTunes account and downloaded an app. I am trying to make an "in app" subscription purchase. I was asked to re-enter my password, which I did (multiple times) and I get the same message... "Your purchase could not be completed". Anyone know what is going on here?
    Thanks,
    Walter

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Still can't log into my iTunes account.

    Still can't log into my iTunes account to edit my account info.
    I get an error message:
    An unknown error occurred(-2).
    Could someone else try and edit your account info and let me know if it's working.
    Thanks.

    I too have the -2 error code.
    Any ideas what it means?
    I have two mac minis - one with tiger one with leopard
    Both giving me the same error.
    Tried to contact twice
    Tried to email twice
    So far no solution.
    Wish you are more success if you are experiencing the same problems.
    Paryma

  • Can I log into my iTunes account through someone elses computer?  How..

    how do I log into my iTunes account to watch a movie I've downloaded on someone elses computer?

    Did you download a movie from iTunes while you were logged into your Apple ID or were you logged into the other person's Apple ID?
    By double-clicking the the movie file, it should prompt you to login with the ID that purchased the movie.

  • Can't log into my itunes account

    I can access into itune store and get all the informations but cannot sign into my itunes account from my macbook mac os x 10.5.8 with itunes 10.3.1. An error message shows which says "Make sure your network settings are correct and your network connection is active, then try again"
    I have also tried signing into my itunes account using other PC's, using the same internet connection and have been able to sign in. Had there been any problem with my network settings would i be able to access the itune store in the first place? Where and what is the problem here. please help

    Am I the only one in this whole wide world with this problem?

  • Unknown Error 310  when I try to log into my ITunes Account

    Has anyone else had a problem logging into their ITunes Account? I cannot log into my ITunes account from my macbook pro for weeks now and I keep getting the following error message
    "We could not complete your ITunes Store request. An unknown error occured (310). There was an error in the ITunes store please try again later."
    I have been able to log in to my account via wi-fi at home on my iphone...
    I have contacted itunes support team and they have not been very helpful suggesting I sign up for tech support contract...HELP PLEASE..........

    I had this same problem and discovered that my proxy settings for my network connection were wrong.  To fix, I did the following:
    1.  Clicked on wireless network icon in upper right of screen
    2.  Selected "Open Network Preferences"
    3.  Selected the network interface I was using - in my case Ethernet
    4.  Selected the Advanced button in the lower right
    5.  Selected the Proxies Tab
    6.  Corrected my proxy server settings - in my case I did not have a port number set for my HTTPS proxy server.
    From what I can tell, Itunes uses both HTTP and HTTPS protocols to connect to Itunes Store and to log in to Itunes Account (respectively).  If you are on a network that requires you to use a proxy server, then you will have to make sure each of these protocols is set to use the correct proxy server URL and Port Number.  Also, if you are on a network that does not use a proxy server, you need to make sure you don't have a proxy server set for these protocols. 
    Ideally, the proxy server settings are handled for you automatically when you connect to a new network, this isn't alwys the case however.  Some older network don't support automatic configuration of the proxy server settings and you are forced to manually set the configuration.  Most wireless and home networks I've run into don't use proxy servers, they are typically only used in large corporations to reduce network load on the intranet, or to manage external security threats.
    Good luck

  • TS3988 I can log into my iCloud account on my iphone but when I try to log in on my pc I keep getting a connection error message.  Any ideas?

    I can log into my iCloud account on my iphone but when I try to log in on my pc I keep getting a connection error message.  Any ideas?

    Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?

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