I can't connect to AppStore/itunes
It says I can't connect to iTunes/AppStore I done all the step of apple thing that says about can connect to iTunes/AppStore HELP!!!!!
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.
Similar Messages
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Can't connect to the iTunes Store nor the AppStore
Since 2 or 3 weeks, I can't connect to the iTunes Store nor the AppStore.
When I try to download any app or song, I get prompted to write my password, and as soon as I begin to write it down on the iPhone 4 GSM, the propmt window dissapears and I get the "No puede conectarse a iTunes Store" (Can't connect to iTunes Store).
I have used this account both in my first iphone 3g which works perfectly with this account, and I've been using it also on this new iPhone 4 till 3 weeks ago when i Couldn't connect nor make any purchases or update any app since I can't write down the password.
I've tried writing it on the notepad, copying it so I can paste it really fast, and still the iPhone 4 GSM won't let me. Please help
Luis Manuel Ramirez Perches
Notario Publico 3 Zapoltanejo, Jalisco
[email protected]to be honest these are the solutions that may or may not work..
first thing I would try is rebooting the phone by holding the sleep/wake button and home button for 15 seconds until you see the white apple logo
if that doesn't work I would restore from backup and if that doesn't work I would restore as new if all else fails take it to your closest apple store they may replace the phone for a working one.. -
Cannot connect to AppStore/iTunes
Hi,
I cannot connect to the AppStore and iTunes on my iPhone 3GS while using my WiFi connection, but can access these stores on Edge and 3G network. I have tried resetting network settings but that did not solve the problem.
I can use the AppStore and iTunes store on my PC and can download stuff and then transfer it on my phone by syncing it.
Can I change something to get the store working again on phone over Wifi?Can't connect to the iTunes Store
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Can't update apps. "Can't connect to the itunes store "
Hi when I am in the appstore in updates section, it says "can't connect to the itunes store".
I tried to turn off and turn on the ipad, change date, change the wifi connection ... It the same thing. But I can download apps.
I'm using Ipad 1. Can you help me ?BirminghamguyUK wrote:
I don't believe that this is just a coincidence that more than one person is having this problem,
And I don't think that it is some conspiracy put together by Apple to tick people off. Obviously Apple wants you to be able to connect to the iTumes store so that they can line their pockets with even more money from lots and lots of app purchases.
If you were to spend any time on this site you would find that this is a recurring problem for a very small number of users. If there are 10,000 people on this site - all complaining of the same issue, that is still a minuscule percentage of all iDevice users.
You are upset and frustrated and I understand that. I don't think it's a coincidence either, but rather a random number of users that all have the same issue. You are noticing it now, because you came here looking for a solution. Apple even has a support article that talks about how to deal with the issue so even they realize that users can have the problem from time to time. -
I cannot connect to appstore/itunes store?
i have installed yosemite
and i have tried the trouble shooting with the keychain edits etc but i dont see them files
ive also checked that i have the correct timezone
i have tried the repair option (repair disk) etc and it still doesnt connect
is there a way i can get the appstore to work, i did try to restore yosemite or do a reinstall but its downloading the entire software again and i dont have enough data for this be finished. what else can i try to get appstore running?
im not sure if i have accidently deleted any files from the keychain certificates as i had wifi problems and i may have deleted a linked file...
please adviseSaw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I upgraded my Iphone to IOS6, but now I can't connect it to itunes (10.6.3) because it is not upgraded. However, when I want to upgraded, it says that my computer (imac Mac OS 10.5.8) needs to be upgraded to another version. I can't find anything to help me out.
You need iTunes 10.7 or later.
To get this, you need Mac OS 10.6.8 or later.
You can get 10.6 Snow Leopard here -> http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard -
Hey everyone
With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
This is what I have already tried to make it work:
Reset my iphone via iTunes (set it up as new iPhone)
Changed itunes store payment option from Click&Buy to credit card
restarted iPhone several times
scratched my head
checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
chewed my lip
finally sent a message to the itunes store support.. waiting for their answer
no changes so far. I still get the same error message.
Any ideas?
hugs
malziYou will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT5113 "Invalid code error" and "can't connect to the iTunes Store." Any suggestions?
I keep getting an "invalid code error" when trying to preview a course with the enroll code. When I click on the link to the course, I get an error that says "can't connect to the iTunes Store." Any suggestions?
I tried previewing a test course I made about a year ago. I was able to request access to the course, went into Course Manager and approved it, but hours later it still says awaiting approval on my iPad.
Any ideas as to what could be going on, aside from a cruel April Fool's joke?
Thanks.
DavidHow about trying to sign out of your account on the iPad, restart the iPad, sign back into the account and then try again?
Settings>Store>Apple ID - tap on your ID and sign out - restart - go back - sign in.
Other than going through the support article - if you haven't already done so - the only other thing I can think of is to reset/reboot the iPad. That can clear the memory and it does help solve a lot of "hinky" issues.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
Thanks
AndyI've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
I can't figure out why an issue that has kept so many people from purchasing a product has been ignored! -
I can't connect to the iTunes store from my iMac and have problems loading a number of other websites, however some websites load perfectly well. I have had the iTunes store issue on my iPad and resolved it by changing the DNS but surely I should use the DNS for my router. I don't really want to change it for the iMac as I access secure sites with it to internet shop.
Any ideas, I was going to try loading Chrome but can't get it without going through the iTunes store. Anyway, that is treating the symprom not the cause.Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
and here:
http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
208.67.222.222
208.67.220.220
(You can also enter them if you click on Advanced and then DNS)
Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
http://support.apple.com/kb/TS2296 -
how can i connect iphone to itunes.. i want to restore because my finger mistakes that click Reset all content and setting.. so iphone are empty.. all foto and data lost, right.. how can i use my iphone again.
Yes, try to restore your iPhone from iTunes or iCloud backup.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Tell us the result if you will try.
<Link Edited By Host> -
How many ipads for business use can be connected to one itunes account
I have nine ipads that i want our service techs to use. How many ipads can i connect to one itunes account to restrict access or is there another way to limit the personal use?
You'll find the answer here:
https://discussions.apple.com/message/23800598?tstart=0#23800598?tstart=0
However, I'm not aware of any way to limit access - aside from Parental Controls. -
I get an error that says can't connect to the itunes store when I search for a specific artist only
Hi all,
When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store". This only happens when I search for music by this band. I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine. But for some reason, it doesn't work with this artist. The band name is July for Kings. Not sure if anyone else has had this issue, but I hope so!
Thanks,
RickIF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device. -
I can't connect to the itunes store! Please help!
I have been unable to connect to the itunes store for nearly 2 weeks now (since updating to itunes8). I have tried everything that itunes recommends, as well as the firewall stuff. I do not have norton (it has expired - I still have files on the computer but I am not sure what they are). When I run diagnostics on itunes this is what is comes back with:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Inspiron 6000
iTunes 8.0.0.35
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.0.25
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number DB4E5EED84610F01
Current user is an administrator.
The current local date and time is 2008-09-19 10:54:21.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {9270639E-7599-4EEA-82D4-2C39130FFBAC}
Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.72
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Fri Sep 19 10:19:08 2008
Lease Expires: Sat Sep 20 10:19:08 2008
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {D8DF3DE7-EFCE-48A9-A37E-4082F2F106F0}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Thu Aug 28 08:50:40 2008
Lease Expires: Fri Aug 29 08:50:40 2008
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
Last successful store access was 2008-09-10 11:50:37.
Can anybody help me?
ThanksRefer to this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368 -
I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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