I can't find the movies I purchased to download them.

I got a new computer and went to download the items I purchased, i.e. music, TV shows, Movies, etc...but there isn't even a movie option. Anyone having the same problem? Where did they go? Are they still available?

You buy one and only one download of movies. It is your responsibility to backup your purchases.
Copy them from your old computer, or your backup copy of your old computer.
You cannot redownload them. This has never been a feature of movies.

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HT1390 I download the movie to my ipad3. iTunes indicates the movie is downloaded. I can't find the movie in purchased or downloads to watch. iTunes indicates the movie is paid or. Ny ideas.

I have iPad 3. All updates are current.
I try to download a movie.
iTunes debits me for the movie indicating the movie is downloaded.
I then go to library -- there is nothing there.
I go to purchased nothing is there.
I go to downloads nothing is there.
I have signed out and in several time. Rebooted three times.
Turned off my iPad many times.
Nothing seems to work. The movies are lost somewhere.
Can anyone help?

Open the videos app, that's why it exists.

I own CS 5Premium. Reading the FAQs, it seems I am eligible to upgrade to CS 6 but I can't find the upgrade to purchase and download. I can't upgrade to CC because $49 per month is too much for me -- I don't use this product for work. The $29 offer seems

I own CS 5 Design Premium. Reading the FAQs, it seems I am eligible to upgrade to CS 6 but I can't find the upgrade to purchase and download. I can't upgrade to CC because $49 per month is too much for me -- I don't use this product for work. The $29 offer seems reasonable but $49 is way too much. I don't need the majority of the programs included in CC, but subscribing to just three of them will cost way more. Really not sure what to do here :-(

Thanks Ned. I did find this page, however it isn't an upgrade. I have been purchasing Adobe products for years so that I could just pay the upgrade price for current products. With the current system, I would be paying much more than I would for an upgrade. For example, I have been using my version of CS for at least three years. The upgrade cost me $750 so that comes out to around $21 per month. I guess I have no options as far as upgrading except for paying for the overpriced CC. Oh well, time to start looking for alternatives. It was just so convenient to have the same programs at home that I use at work.

HT204370 where can I find the movies I rented and downloaded last night

i downloaded 2 movies to watch on flight, downloaded to computer. Now have iPad with me. I don't see the movies in library/anywhere in iTunes/cloud so tried to re-download, received message that I had already rented. where can I find the movies?

If you rented and downloaded them on your computer's iTunes then did you then connect the iPad to your computer and move them over to it ? If you did then they should be in the Videos app.
Rentals are a one-time only download so they won't appear in the cloud for re-downloading.

HT1657 Where can i find the movie i have already downloaded from itunes on my ipad ?

Some part make me confused :((

If you've downloaded it on the iPad or synced it from your computer's iTunes then it should be in the Videos app (iTunes on the iPad is just the iTunes store) :

HT204370 I registered a digital copy on disneymoviesanywhere and connected with my itunes account but can't find the movies on my itune account. Just want to download the movie onto my ipod touch.

I registered a digital copy of a movie on disneymoviesanywhere. I connected the account to my itunes account but I can't find the movie on my itunes account. I'm just trying to download the movie onto my ipod touch.

Hey cptniemo,
Thanks for the question. Connecting your iTunes Store and Disney Movies Anywhere accounts should sync all of your eligible Disney, Pixar, and Marvel movies between both services. After connecting your accounts, you can check your purchased history in the iTunes Store:
Download past purchases
http://support.apple.com/kb/HT2519
Alternatively you can download the free Disney Movies Anywhere app from the App Store (iOS 7 required):
https://itunes.apple.com/us/app/disney-movies-anywhere-watch/id766894692?mt=8&uo =4
For more information and support with Disney Movies Anywhere, see this resource:
About Disney Movies Anywhere and iTunes Store
http://support.apple.com/kb/HT6129
Thanks,
Matt M.

HT204370 I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

Hi brett242424,
Welcome to the Support Communities!
The movie would be in your iTunes library, in the Movies application. However, if the rental period has expired, you may need to contact the iTunes Store Support about your situation:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

HT1657 I rented a movie on Itunes last night and I watched half of it before falling asleep. Today I tried to open the movie and watch the last half but I cannot find it. It has been less than 24 hours since I rented it. Where can I find the movie?

I rented a movie on Itunes last night and I watched half of it before falling asleep. Today I tried to open the movie and watch the last half but I cannot find it. It has been less than 24 hours since I rented it. Where can I find the movie?

I found my answer in another Thread and it worked... so for anyone who needs it, here it is:
https://discussions.apple.com/message/19134562#19134562
Had the same problem and spoke with Apple Support. They had me reset the System Management Controller:
Shut down the computer. With the computer off, on the left hand side of the keyboard press shift+control+option along with the power button simultaneously and release. Wait 5-10 seconds and restart the computer.
This solved my problem and I was immediately able to purchase, download, and play an HD movie from iTunes w/o any error message.

TS3297 Hi. I can't find the movies and tv shows icons on my iTunes store. I use a 4th generation iPad with ios8.1.2. I haven't used the store in a long time but I'm pretty sure they used to be there. Now all I can download is music. Please help

I Can't find the movies and tv shows icons in my iPad itunes store. All I see are music, genius, purchased and top charts.

they are in the "videos".app Store

I have a big problem, I don't know what I touched but when I open up my iTunes I can't see all the icons. The only icons showing are "podcast, iTunes U and Downloads" so in other words I can't find the movies, music etc. Which means I can't buy/rent!

I have a big problem, I don't know what I touched but when I open up my iTunes I can't see all the icons. The only icons showing are "podcast, iTunes U and Downloads" so in other words I can't find the movies, music etc. Which means I can't buy/rent!

Not all content types are available in all countries - in each country Apple can only sell what they are licensed to (and in some cases what a country's laws allows them to). A list of what is available where is shown on this page : http://support.apple.com/kb/TS3599
Do you have access to other music and film purchase download sites ?

HT1390 i can not find the movies i rent from itunes in library.

i tried to rent a movie from itunes. First they charged me the same movie two times. Second i can not find the movie i was charged two in my itune library or my iphone. I tried to rent it again, but they asked me to pay some movie for the third time. What **** is going on here?

Not all content types are available in all countries - in each country Apple can only sell what they are licensed to (and in some cases what a country's laws allows them to). A list of what is available where is shown on this page : http://support.apple.com/kb/TS3599
Do you have access to other music and film purchase download sites ?

I have a serial number of my iPad, but I can't find the date of purchase!

Hello,
I have an iPad 2. I would like to know if the warranty has expired and I put the serial number into the apple support box for verifying the warranty.
Well, it says that has expired, but the thing is that I don't know when the date of purchase was. I need help, because I supposed that the iPad came with the AppleCare Protection Plan and it was purchased as well.
Does anyone knows where can I finde the date of purchase?
Thanks!

The product registration page will show if the product is covered by AppleCare or not. go to Product Registration and see what shows up for your iPad 2.

HT1725 I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

In the "Store" menu, click "Check for Available Downloads"

I have a receipt for a rented movie but can't find the movie in iTunes or on Video app.

I have a receipt for a rented movie but can't find the movie in iTunes or on Video app. Shouldn't it show in my movie file on iTunes or Video app on iPad?

If you rented it on your iPad then it should have downloaded into its Videos app - if it hasn't completed downloading then it might still show in the iTunes app in a Downloads tab in it (Downloads only shows if there are downloads happening), the iTunes app on your iPad is just the store.
If it doesn't show in Videos then does it show via the iPad's spotlight search screen : pull down the centre of the homescreen (not from the very top of the screen, that will open Notification Centre) ?
If you rented it on your computer's iTunes then you will have to connect the iPad to your computer's iTunes and use its Movies tab to move it over to the iPad - rentals are a one-time only download, so won't show on your iPad for redownloading.
If you can't find it on the device/computer that you rented it on then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

I can't find the movie I downloaded from itunes

I downloaded a movie from iTunes. Took a long time. I can not find
The movie now.

It should have downloaded into the Videos app :
If you can't find it there then have you got any age ratings restrictions set in Settings > General > Restrictions that might be hiding it ? If not then can you find it by name via the iPad's spotlight search screen (swipe your first homescreen to the right).

I can't find the movies I purchased to download them.

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