I can't get past a log in screen on a 10.4.11 iMac. Help!

We have a number of new staff members at our school. one of them wants to use a 10.4.11 imac that is connected to a Promethean board. The computer has a generic login screen that no one knows the verification information for. I created the new user in our 10.4.11 file server, then tried his login ID on the computer; it was rejected. Awhile back in an Apple discussion forum, I learned a hack for getting past initial login screens on imacs if the administrative ID password is forgotten. That always works, but DIDN'T this time. I am at a loss what to do now, other than reinstalling the operating system on the 10.4.11 imac workstation. Any suggestions? Any assistance would be appreciated. Thanks

Hello Technician7,
Thanks for using Apple Support Communities.
To reset the administrator password on the computer please follow the steps in the article below.
OS X: Changing or resetting an account password (Snow Leopard and earlier)
http://support.apple.com/kb/HT1274
Have a great day,
Joe

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Trying to diagnose what's wrong with the trusty mirrored doors G4. The light goes on when I press the power button, the chime sounds, but can't get past the log in screen, and the mouse arrow is stuck on the left top of the screen; I can't get the mirrored door to open, to try starting with the original cd; can't get to how to start it from an external drive.
At this point I'm not going to spend much $ to save this computer which has served as a backup device for the past 3 years, but would like to get in one more time to make sure I have everything I want to save. Suggestions?

If you have enabled remote log in and know how to ssh into the Mac from another computer - reply and I'll walk you through the commands to look at the logs before you log in from the keyboard.
If not - you should boot from a CD and try to repair the disk and possibly look at the logs using the console utility.
Please advise if you want to look at the logs to see what the problem is or if you can fix it from using the CD's to repair the disk.

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Hi
I have a new iPad and can't seem to get past the log in screen for iMessage or face time. My I'd & password are accepted but then I get the log in screen back. What am I doing wrong.
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Hello Technician7,
Thanks for using Apple Support Communities.
To reset the administrator password on the computer please follow the steps in the article below.
OS X: Changing or resetting an account password (Snow Leopard and earlier)
http://support.apple.com/kb/HT1274
Have a great day,
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My newly updated iPad 2 wants an email for the apple ID. My apple ID is not an email address. How can I get past the set-up screen?
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I am aware there are others threads of my problem however they date back years ago and after trying their solutions it still does not work.
After using Time Machine to restore my hard drive from a backup, I can't get past the white loading screen with apple logo after system restart during restore process. Ive gone into disk utility and repaired hard drive - it's fine. So I know this is a software glitch. I've also tried resetting SMC & PRAM (whatever those mean). No success and i cannot get past the white loading screen.
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If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
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If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
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I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that. If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.

I can't get past the grey apple screen using mavericks

I can't get past the grey apple screen trying to boot up with Mavericks. I had been using Mavericks for about a month (only had issues of freezing occasionally). I read in one of the posts here that I should try holding command R down when booting. I did now I just get a grey screen without the apple. Any advise?
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Hello ther cnickers,
It sounds like the initial install of Mavericks went ok, and you have been using it for a while, but now cannot boot to your desktop and are stuck at a gray screen with an Apple logo. I would recommend a couple of things here:
First, try performing a Safe Boot to see if that will load up for you. If so then leave Safe Boot and restart from the Apple menu to try and get to your deskop:
To start up into Safe Mode (to Safe Boot), follow these steps.
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key.
The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple logo and the progress indicator (looks like a spinning gear).
After the logo appears, you should see a progress bar during startup. This indicates that your computer is performing a directory check as part of Safe Mode.
To leave Safe Mode, restart your computer without holding any keys during startup.
From: Mac OS X: What is Safe Boot, Safe Mode?
http://support.apple.com/kb/ht1564
If that works fine, I would next also verify and repair your disk if needed.
Disk Utility 12.x: Repair a disk
http://support.apple.com/kb/PH5836
Print this help page so you can refer to it later. (You don’t have access to Disk Utility Help when you restart up your computer in the next step.)In the Disk Utility Help window, choose Print from the Action pop-up menu (looks like a gear).
Choose Apple menu > Restart. Hold down the Command (⌘) and R keys as your computer restarts.When you see a white screen with an Apple logo in the middle, you can release the keys.
Click Disk Utility, and then click Continue.
In the list at the left, select the item you want to repair. (Be sure to select an item that’s indented to the right in the list, not an item at the far left.)
Click First Aid.
If Disk Utility tells you the disk is about to fail, back it up and replace it. You can’t repair it.
Click Repair Disk.If Disk Utility reports that the disk appears to be OK or has been repaired, you’re done. Otherwise, you may need to do one of the following steps.
If Disk Utility reports “overlapped extent allocation” errors, two or more files occupy the same space on your disk, and at least one of them is likely to be corrupted. Check each file in the list of affected files. If you can replace a file or recreate it, delete it. If it contains information you need, open it and examine its data to make sure it hasn’t been corrupted. (Most of the files in the list have aliases in a DamagedFiles folder at the top level of your disk.)
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Thank you for using Apple Support Communities.
Cheers,
Sterling

G3 clamshell iBook...can't get past my log in page

Hello,
I believe my clamshell is a G3. I have had it for years but recently had some issues with the power cord so by the time I bought another power supply, I can't remember my password I used. I have tried virtually every single password I have ever used in my life with no success. It used to do the thing where it gave you three chances before giving you a hint to what your password was but for some reason I think it got turned off because now you can enter a password in as many times as you like and it will just shake the box back and forth to indicate its not the right password. I am at my wits end. I really need to gain access again because it does contain some important documents to me not to mention I was looking forward to being able to use my laptop again after not being able to for so long. I have all the software discs but I don't know if I am supposed to be holding or pressing any of the keys while it loads. Can someone please help me figure out a way to break past my log in screen so that I can change my password to something I remember???? Thanks in advance. Any advice is appreciated.

Hello and welcome to the support community
The only way you can reset your password is using the disk that was supplied with your iBook.
This will depend also on what version of Mac OS your iBook is running. These iBook would have been installed with Mac OS X 9.0 or 9.1 or 9.2. If it has not bene upgraded to Mac OS X, then you can do the following:
Boot from the System Disc by holding down X when you start the system up.
2. If you've got multiple users set up then navigate to Macintosh HD:System Folder:Extensions:Multi-User (The multiple users folder.) and move the files in there to your desktop.
3. Head to the Macintosh HD:System Folder:Preferences and move the multi-user preference files and once you reboot the system after that, you will be able to create a new account.
4. Reboot.
5. After the reboot, you should move everything back into place except for the preference files.
As you can see resetting your Mac OS 9 password is a fairly easy process. As I mentioned above in a lot of cases users will not get locked out of their Mac using Mac OS 9
If you have Mac OS X installed and have the Mac OS X install disk:
Insert the disk into the drive and restart the computer.
As soon as you hear the chime when your computer is booting up, hold down the "C" key. If the "C" key does not boot from the disk, than try holding down the "option" key instead.
Once you have booted from disk, the OS X installer window should be on screen.
Go ahead and click continue in the first box that pops up. Next, look at the toolbar located at the very top of the screen. You will see numerous options. Choose either installer menu, or the apple menu (depending on which OS disk version you are using). Under one of the top menus, you should find an option to reset your password. After you have selected reset password, it will ask you to select your hard drive. Select the hard drive and select your administer account name from the dropdown menu.
Enter your new password, verify and click reset.
I hope this helps

Help, I can't get past a blank blue screen.

I'm not quite sure what went wrong. For some reason I seemed to lock up this morning, colored disc kept spinning. I shut her down after about 10 minutes of no results and now with booting back up I reach a blue screen and can't get past this. Any assistance would be greatly appreciated!

You're a bit short on details to be very helpful. What were you doing prior to this happening; did you install something, were you reading email, did you click on or delete some file without knowing what it was for? Be specific.
That said, you can try starting up in Safe Mode.
1 Be sure the computer is shut down.
2 Press the power button.
3 Immediately after you hear the startup tone, press and hold the Shift key.
Tip: The Shift key should be held as soon as possible after the startup tone but not before.
4 Release the Shift key when you see the gray Apple and progress indicator (looks like a spinning gear).
During the startup in Mac OS X 10.2 through 10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.
During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically.
To leave Safe Mode in any version of Mac OS X, restart the computer normally, without holding any keys during startup.
If you still have this problem when you're in Safe Mode, then something more serious is likely going on, but we'll need details to try to solve it.
Mulder

Can't get past white start up screen

Last night my computer crashed, and displayed a blank white screen, so I held in the power on button to restart and after that I have been unable to get past the blank white screen after the apple logo appears. 10 minutes ago however after having the computer unplugged for two hours, I decided to try again, this time it managed to start up abielt slooooowly, but I managed to open up disk utility and use the first aid and repair hard disk and I had enough time to read that something was wrong with OSX and mounting, blah blah blah, already my memory is getting blurry as it all happened so fast as it then crashed again. The last thing I remember downloading was firefox's latest update, has anyone any ideas on what I can do? Thanks in advance

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Can't get past "terms of Use" screen at initial set-up

I'm trying to set up our new Nano, but I can't get past the "Terms of Use/User Agreement" screen. There is just nothing showing up which will allow me to "accept" the terms. When you scroll to the bottom of the terms, there is nothing, and there are no tabs anywhere else on the page which say "accept". I've updated my itunes software, operating system software, and tried several times to eject, then reconnect ipod, but no good. Please help.

Hello Annie0602,
And welcome to Apple Discussions!
Try setting your computer screen resolution to at least 1024x768. For more help, see this Apple support document.
http://support.apple.com/kb/TS1845?viewlocale=en_US
B-rock

Can't get past "Welcome to Mail" screen

I have been trying to set up my Apple Mail account to access my Gmail account but find I can't get past the initial "Welcome to Mail" screen. When I click on the Mail Icon the screen that tells me I have no e-mail account and asks for the basic e-mail account info including the POP and SMTP address. The problem though is all the set up instructions I have require me to go through the "Preferences" from the Mail's pull down menu, but it, along with almost every other command, is greyed out when the "Welcome to Mail" screen is in the forefront.
I've tried filling in the info requested on the "Welcome to Mail" screen with my Gmail account info (and yes, I've set my Gmail account for POP mail) but Apple Mail can't connect to Gmail with the limited info provided.
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TS3048 what if keyboard won't link up and you can"t get past the grey start screen?

Problem with wifi keyboard: not being discovered by the mac. new batteries tried. just tested o iPad and it is fine (what i am typing on for this Q).
Can't get past grey startup screen. :(

Is this a bluetooth keyborad or WiFi? Take a look at this link, http://support.apple.com/kb/ht1809

I can't get past a log in screen on a 10.4.11 iMac. Help!

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