I can't get texts from android phones on my new 5c

We just switched from Sprint to Verizon.  My daughter can send texts to android phones but can't receive them.

    Hi Mswan66,
Welcome to the Verizon Wireless family! We are so elated to have you join in. It's important to have your text messages working properly. Did she port in her number? If so, is the old phone powered off? Have you tried powering the phone off the back on? Which iPhone does she have?
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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