I can't have a simple 4 digits passcode on my iPhone 5

Hi everyone!
Here is the issue I'd like you to help me with: I got a new iPhone off Apple and when I restored it from my last backup, my iPhone made me chose a passcode using letters. That was weird as I've always used a simple 4 digits passcode..
Anyway, I kept on with the installation and when I tried to change it (Settings, Passcodes), I found out I could only use a letter passcode. The simple digits option was greyed and so was the turn off option..
I then called up the Apple Care, they made me restore my iPhone off my iCloud backup. I then had the option not to choose to have a passcode but when I go to the settings to get one, same deal, I can only have a letters one..
Someone from the Apple Care told me it's because iTunes sometimes encrypts backups but even when I try to use iCloud, it doesn't work..
That's really annoying, considering I'd really like to have a passcode again!!
Thank you for helping me!
Maud

And I do not have an exchange inbox on my iPhone..

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