I can't upgrade because the second line took it?!

I have a family share plan with two lines. BOTH lines were eligible for upgrade around the same month. So one of us decided to get a new IPhone4 on THEIR phone number, but for some reason ....(agent even thought it was weird it did this) it put it on MY line.... no big deal to me when agent expressed it.. because frankly at the time I didn't know what it meant.
Now after a few months I am ready to upgrade. I look around and find deals for FREE phones at Target and Wirefly. BOTH denied me because Verizon says I'm not eligible. WHAT? I was always eligible!!
What is the deal???? I keep getting the answer that the Iphone used my number! How is that possible!!! They have their own dang phone number!
Why can't they just switch it in the system

It sounds like you accidentally did a "buddy upgrade." Basically, you signed a contract and recieved the phone for your line, and then transferred the new device to the other line on your account. Your line is now under a 2 year contract (which you cannot undo unless you are within the 14 day Worry Free Gaurentee window), and so it is not eligible to upgrade until 20 months have passed.
The other line on your account should still be eligible to upgrade, and you can do another "buddy upgrade" to get a new phone for your line. Be cautious about using a 3rd party retailer like Wirefly for this though, because they often make you sign a 2nd contract that may charge you an ETF when you move the new phone to your line.

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Joseph Weinstein <[email protected]> wrote:
>
>
YuanHui Liu wrote:
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>>
>>
Thanks.
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