I cannot get adobe premier elements 12 to work on windows 8.1

I have uninstalled, reinstalled, and the initial window comes up...when i click on video editor then new project or even open existing project it just spins and spins and finally stops but never opens.  worked fine at the end of last school year.  this year i cannot do any projects on it...any one else?  solutions?

ATR...
a. Premiere Elements needs to be run on your computer from a User Account with Administrative Privileges. QuickTime (latest version) is
a requirement for Premiere Elements, and both require being used from a User Account with Administrative Privileges.
I do have administrative priveledges on that particular computer.  I  have also checked that QuickTime is installed.
b. Your school district computer probably has security means (antivirus, firewall(s), special protection programs) which are interfering
with Premiere Elements accessing needed files.
This could be an issue; however, Adobe Elements 12 ran just perfectly all last year.  It was not until I started this year that it was giving me issues.  Even before we upgraded to 8.1, it was not working at the beginning of this year.  Again, though, it worked just fine on our system from January until May.
Do you have an IT specialist who maintains your school network? If so, would it be possible for you to consult with that person to
evaluate "a" and "b"?
I will have my IT guy continue to pursue the problems.  I have spent hours and followed every little suggestion and link...sigh...all of the step by steps that were provided were excellently done, they just didn't solve any of the problems.  thanks!

Similar Messages

  • Buying a new computer and want to also get Adobe Premier Elements 9 to video edit.

    Buying a new computer and want to also get Adobe Premier Elements 9 to video edit.
    What cpu/ram/video card etc do I need to get to ensure good performance from software eg when rendering etc.

    Hi RossW57,
    For the system requirements for Adobe Premiere Elements 9, see http://kb2.adobe.com/cps/863/cpsid_86324.html#main_System%20Requirements
    If you are planning to upgrade to Adobe Premiere Elements 10, use the doc http://www.adobe.com/products/premiere-elements/tech-specs.html
    Thanks,
    Preran    

  • Adobe Premier Element 11 not working on Mavericks....

    After upgrading Mavericks OS, my adobe premier element 11 purchased at Apple Store is not working and keep on crashing. Any solution?

    1st - exactly which operating system?
    2nd - From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
    •You MUST use an account with Administrator Privileges to run Premiere Elements
    •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
    •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
    •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
    •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
    •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
    •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
    •If you are getting error message(s), what is the full text of the error message(s)?
    •What were you doing when the problem occurred?
    •What other software are you running?
    •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
    •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
    And some other questions...
    •What are you editing, and does your video have a red line over it BEFORE you do any work?

  • Adobe Premier Elements 9 stopped working randomly, Please help!

    Just recently when I try to open my Adobe Premier Elements 9 and an error message keeps popping up that says "We have detected an incompatible display driver, please update. HD Graphics 4400 3.0.0 - Build 10.18.10.3977." I went and updated the driver but every time I try to open Premier the pop up keeps popping up and when Premier does open, the video tracks on my timeline will not show on the play back screen so it makes editing impossible.
    I have had this same Adobe Premier Elements 9 since 2011 and had no problems until about a few days ago.

    If you are on Windows, it is VERY likely that a Windows update has changed something
    Display driver & Baddriver http://forums.adobe.com/thread/1370916?tstart=0 may help
    If you are on Windows, do you have dual graphics?
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • K8n neo4 platinum, cannot get hitachi SATA 250Gig HD to work. pre windows stage

    okay so i'm building a computer from scratch. and have everything put together, but for some reason cannot get, nomatter what i try, to get the hitachi 250gig SATA hard drives (2) to be detected. drives are correctly connected and are getting power. i can feel the drives spinning. All SATA ports are enabled. yet the hard drives dont show up at bios or post. doesnt work in ports SATA 1 through 4. only time i can get them to be recognized at all is if i plug them into the SATA 5 and 6 ports, which are the silicom image SATA ports. at this point they show up in the raid config menu, but not at bios or post. when i tried to do a low level format at this stage in the raid config menu, it just remained at 0%. did not let me do anything with them. put all the drivers from the two floppy disks included with the MSI mother board. still did not work. at wits end. if someone could help me i would appreciate it dearly. my specs are listed below. if someone can help me i shall hail you as PC master of the century.

    Jared,
    It would help if you listed your full specs.
    As for the HD, try different SATA HD to see if you can duplicate the problem.
    Take Care,
    Richard

  • I cannot get Adobe Photoshop Elements 12 & Adobe Premier Elements 12 to download properly.

    I have tried to use the Alkamai Dowload Manager and the Alternate Download method to downlown the 7z file.  After what appears to be the end of the download (file 1 of 2), A new directory type screen appears with 2 files ....12, and Readme.  The screen suggest I add , Extract , but when I extract, nothiing happens.  I am very frustrated and am stuck on the very 1st download.  I need some technical assistance to get my issues resolved.  Thank you

    if you use a direct download (via prodesigntools.com), you will download an exe file and may (if it's a multi-file download like for windows) download a 7z file (which should NOT be extracted).
    download the installation file(s) to a new directory and click (or double click) the exe.  if you have windows and there is more than 1 install file, make sure both complete downloading before clicking the exe.

  • Cannot get Adobe Acrobat 7.0 to work on Lion

    I just installed Lion on my MacBook Pro and found out the Adobe Acrobate Professional 7.0 will not run on my mac because rosetta is not included. I do not wnat to buy Adobe Acrobate again and spen a ton of change. Is there a solution or work aound???

    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Can't click Accept | Acrobat, Adobe Reader
    Mylenium

  • I cannot get Adobe Flash 11 to install on my Windows 7 computer

    Goes through onstallation process, says installed but then not on the computer

    Hello,
    If you have IE 9 or IE 10, click on the Setting icon -> Safety -> make sure there is no check on ActiveX Filtering
    If there is check, click on Active X Filtering and then close Internet Explorer.
    Launch it again and check for Flash Content (Youtube.com)
    Thanks,
    Vikram

  • Getting Adobe Flash Media Live Encoder work with Windows 8.1 on a GT72-2QD

    Has anyone ever used Adobe Flash Media Encoder 3.1 or 3.2 to stream live under Windows 8.1?  I can't get it detect an audio device with Windows 8.1 x64 on an MSI GT72-2QD laptop. I tried 2 different webcams but the result was the same. Both the internal mic and the ones going with the webcams work fine with other software but when I try FMLE it looks as follows:
    It says that there's no audio device connected (although the mics work fine elsewhere), the source select dropout is blank and the audio parameters are grayed out and inactive even with the "audio" box checked. Both versions of FMLE work fine with the same cams on a desktop which has all the same tech specs but uses Win 7 x64. Running FMLE in Win7 compatibility mode or reinstalling with register cleaning doesn't help. I believe FMLE is getting in conflict either with the Windows 8.1 or with some of the preinstalled software (I haven't installed any programs yet other than the ones that came preinstalled with the laptop and uninstalled the Gamecaster prior to installing Adobe Encoder). What can be done about it other than downgrading to Win7?

    Has anyone ever used Adobe Flash Media Encoder 3.1 or 3.2 to stream live under Windows 8.1?  I can't get it detect an audio device with Windows 8.1 x64 on an MSI GT72-2QD laptop. I tried 2 different webcams but the result was the same. Both the internal mic and the ones going with the webcams work fine with other software but when I try FMLE it looks as follows:
    It says that there's no audio device connected (although the mics work fine elsewhere), the source select dropout is blank and the audio parameters are grayed out and inactive even with the "audio" box checked. Both versions of FMLE work fine with the same cams on a desktop which has all the same tech specs but uses Win 7 x64. Running FMLE in Win7 compatibility mode or reinstalling with register cleaning doesn't help. I believe FMLE is getting in conflict either with the Windows 8.1 or with some of the preinstalled software (I haven't installed any programs yet other than the ones that came preinstalled with the laptop and uninstalled the Gamecaster prior to installing Adobe Encoder). What can be done about it other than downgrading to Win7?

  • I cannot get the virtual keyboard to automatically work with Windows 8.1 Desktop

    I have read a lot of the same complaints, but no one seems to have a good solution for getting the Windows virtual keyboard to auto respond to Mozilla.

    What is your Firefox? What is the virtual keyboard you are trying to use?
    Does the keyboard work with the other programs and Windows?
    Have you had other problems?
    '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
    While you are in safe mode;
    Type '''about:preferences#advanced'''<Enter> in the address bar.
    Under '''Advanced,''' Select '''General.'''
    Look for and turn off '''Use Hardware Acceleration'''.
    Poke around safe web sites. Are there any problems?

  • I want to create a HD disc with my Adobe Premier Elements but I am getting low resolution.  When I go to share the DVD to disc the form only offers 8pixels at the bottom.  How do I burn this DVD in HD with higher number of pixels?

    I want to create a HD disc with my Adobe Premier Elements but I am getting low resolution.  When I go to share the DVD to disc the form only offers 8pixels at the bottom.  How do I burn this DVD in HD with higher number of pixels?  I have read other forums on burning HD DVD's but I do not see the option to turn the 8 pi into 40 pi the one forum recommended.  I want my DVD to be HD so I may sell these videos online for my business.  I can't sell them the low quality they are burning now.  Hopefully you can help me.  Thanks.

    desalvom
    Thank you for your reply.
    You cannot burn your high resolution video that you can view on your computer to an AVCHD on DVD disc
    that will replay through a regular DVD player. But players are marketed under a variety of names with
    different support opportunities. One manufacturer may call its product MultiMedia Player, media player, Blu-ray player,
    etc.The bottom line is the specifications for each of the players that are candidates for the playback of
    the AVCHD format on DVD disc or the format of interest.
    If you upload your HD (1920 x 1080) video to YouTube, YouTube converts the video to flash format, but it goes up as the HD video.
    But, beware. Look at the YouTube viewing setting when your uploaded video is playing back. The YouTube default is not
    HD. It might be 360p, 480p. If you have a 1080p video, then before the YouTube playback, you should be looking
    at the video with the YouTube 1080p HD setting for best viewing. That is a YouTube matter.
    Best results depend on you
    a. setting up the Premiere Elements project preset to match the properties of the source media. That means, if
    you have 1080p source, you (manually) or the project (automatically) set the project preset at
    NTSC
    DSLR
    1080p
    DSLR [email protected]
    or the PAL counterpart, depending on your region need.
    b. if you upload your video to YouTube using the Premiere Elements feature, there is a HD preset, but you cannot
    customize it.....if you need customization, then you can export your Timeline to a file...in this example
    Publish+Share
    Computer
    AVCHD
    with Presets = MP4 H.264 1920 x 1080p30 or PAL counterpart
    and then customize the preset under the Advanced Button/Video Tab of that preset. In increase quality, you might look to increase
    the Bitrate under Advanced Button/Video Tab settings - without compromising the file size.
    Then you would upload that file to YouTube at the YouTube web site.
    All of the above are factors that need looking into in order to determine the why for what you wrote
    I have published a shortened advertisement video to YouTube- say 5 minutes-
    and it is low quality
    Often SD video upscaled to HD can present poorly. But, you are dealing with a HD workflow so that should not be introduced into the matter. The setup of the project and
    the properties of the source video are important, but let us start with the above and rule in or out those considerations first.
    Thank you. As always, any clarification needed, please do not hesitate to ask.
    ATR

  • Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal

    Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal Pre icon, File, Edit, Clip, etc.
    I am planning on purchasing Premier Elements 13, would it be better if I bought a new program rather than download an upgrade, just in case the upgrade doesn't load properly due to the error with my existing program?
    If I the deleted Premier Elements 9 on my PC would I lose all my existing videos that were produced using Premier Elements 9 or would they be saved so that they can still be worked on in Premier Elements 13?
    Does Premier Elements 13 work with Windows 7?
    Thanks
    Terry

    Premiere Elements 13 absolutely works with Windows 7!
    In fact, I'd highly recommend you download the free trial and give it a test run.
    Meantime, go to Windows Update and make sure you have all of the latest Windows updates, including those that don't install automatically. Then go to the nVidia or ATI site and ensure you have the latest driver for your graphics card, and go to Apple.com and ensure you have the latest version of Quicktime, per the program's requirements.

  • I cannot download my itunes songs to my adobe premier elements movie maker

    How can I add media (my itunes songs) onto my Adobe Premier Elements movie maker projects

    Hello, Strakat.
    The attached article will walk you through the process of downloading past purchases.  If you are experiencing issues with this, see the section labeled Related Articles. 
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Cheers,
    Jason H. 

  • Adobe Premier Elements 7- crash-when burning says" Please insert a blank disk" and already a disk in

    I have a Adobe Premier Elements 7. I have had a lot of problems with it of crashing and not burning.. I just had my computer wiped out and installed everything back on like windows xp service pack 3..etc. First I have Windows XP service pack 3 with an Intel Core 2CPU ,6400 @213GHz, 2.13 GHz, 1.98 GB of RAM.  When I went into disk menus premier elements 7 crashes... why is that??? also I tried to burn a DVD and does the progress of burniing and almost done burning WHILE there is a dvd in the drive and says"Please insert a blank disk and click ok to burning" why doe sit do that also? I just had adobe reinstalled and my computer wiped out? Please respond and help.. I am using this program as a business of video editing and nee this solved.

    Along with Steve's questions, let's talk about the process of Burning a DVD-Video.
    From PrE, which is doing the authoring of the DVD-Video, the first thing that happens is a quick check of the Project and the Menu Set chosen. This happens in an instant. Next, the program must Transcode the Timeline to MPEG-2 that is fully DVD-compliant. This takes some time and is a very intensive process, stressing the computer, and also heating things up greatly. This process will often cause a poorly ventilated, or poorly cooled computer to crash with either a reboot, or a BSOD (Blue Screen of Death). Every component, save for the video card, will be stressed like few other programs can do. PrE uses a 2-pass Transcode, where it goes through the entire Timeline, and maps out sections with high motion, or great detail. It builds a "script" on how to proceed, and then goes back at the Timeline with that script, but also still looking for ways to improve things. This is about 90% of the entire Burn Disc process. Nothing has yet to be burned. Instead, files are created in the Scratch Disk folders. Now, the program takes those newly created MPEG-2 files, the Menus, and all navigation such as Markers, and assembles them into another working folder, in the full DVD structure of VIDEO_TS folder with the IFO, BUP and VOB's. When this is done, the actual physical Burn starts. This is quite a ways into the total process. It is at this point, that the program looks at the burner and the blank media, and not before.
    When the program cannot get the necessary info from the burner, or the blank media, it will throw an error message, similar to yours. Also, "SenseCode Errors" usually indicate a problem with the burner, or the media.
    Now, let's address this last bit. Is the firmware for your burner up to date? If not, update/flash the firmware. This will be available from your burner mfgr's. Web site. Next, what brand of blank media are you using? Verbatim and Taiyo Yuden are the most recommended brands. Memorex, TDK, newer Ritek and all store brands should be avoided at all costs. Last, is your burner a fully-certified multi-drive? If so, it should be able to handle +R, or -R media. What type are you using, and are you sure that this is blank media, and not a disc that you have already burned, or even attempted to burn?
    Hope that we can stop the crashes, and get you to burning.
    Good luck,
    Hunt

  • I want to download free trial of adobe premier elements 10

    I have adobe premier elements 10 disc but cannot install
    Suggestion to download free trial & insert serial no
    Have done this but install can't be opened ?

    Have done as you have stated & when I open the file to install I get this
    “Install” can’t be opened. You should eject the disk image.
    Have tried 4 times always the same result
    I installed Premier Elements 10 approx one year ago on the same computer.
    My system is 10.7.5
    Alan

Maybe you are looking for

  • Backing up Tiger for Install of Leopard

    Ok, I've got Leopard and it should be arriving monday. My plan is this: I have a new Seagate Freeagent 500gig external USB hard drive. I want to save a backup of Tiger (Bootable if possible) so that if anything goes wrong with the install I don't hav

  • HT5826 how to sync pdf file between iOS and mac

    I tried to sync pdf files stored in iBook on my iPad with the iBook on my iMac, but not all the docuemnts are viewable in iBook on iMac and viceversa. Which is the reason? Please let me know Thanks Luca

  • Apps not working- YouTube and maps

    My YouTube app disappeared after the ios6 update. And the public transportation directions on the maps is great also. For those of us in the city who relied on that. What's the best place to go?

  • Leopard effect ?.....QuickTime

    I was fortunate to get my copy of Leopard last Friday. After installing Leopard I noticed that on most website I visit the QuickTime apps were not functioning. I made sure the MIME settings were on default, but have not solved the problem. I have an

  • SD-Output master data

    Dear friends, I am new to SD. I am learning about SD master data. In SD we have cutomer master, material master, customer-material info, OUTPUT MASTER DATA? What is OUTPUT MASTER DATA? In what way it helps while executing sales transactions (like Ord