I cannot get my ExportPDF to work when it has for over eight months.

Everytime I submit a file to convert I get the message "An error occurred while trying to access this service". It is not a network setting as I can log in on any of my co-workers PCs and convert everytime.  So I am wondering is this a setting on my individual PC?  Any light shed on this situation would be most appreciated.

Hi wlboden,
Please contact the customer service and they will let you know the reason and will help you to make your service active.
Visit the below mentioned link to chat with customer service.
http://helpx.adobe.com/contact.html?product=acrobat-com&topic=signing-in-to-or-managing-my -account#
Regards,
Ajlan Huda.

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    This has been my conversation with Parker Automation.
    From: Susan Connors <[email protected]>
    Date: April 21, 2015 at 8:52:55 AM CDT
    To: Bowlerdusty <[email protected]>
    Subject: Re: ACR 9000
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    Susan Connors
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    Employee Owned Since 1979
    Direct Dial: 704-755-1048 Fax: 704-523-6500
    Toll Free: 1-800-866-4568 ext 5352
    On Mon, Apr 20, 2015 at 4:16 PM, Bowlerdusty <[email protected]> wrote:
    Hi again. Since last speaking, we have gotten the motor to move. The only thing we are struggling on now is getting the hardware limits to work. We are using switches provided by Lintech. One pair of switches is mechanical and the other pair are non-contact reed switches. I found out earlier that the product was purchased from National Instruments Co. Anyway we could receive some help with this?
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    -----Original Message-----
    From: Susan Connors <[email protected]>
    To: Bowlerdusty <[email protected]>
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    Dustin,
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    Susan Connors
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    [email protected]
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    Cross Automation Line Card
    We welcome your feedback on our customer support team. Please email my manager: [email protected]
    On Mon, Feb 2, 2015 at 3:10 PM, Bowlerdusty <[email protected]> wrote:
    Could it possibly be under some other name? There are other divisions it could possible be under. This place is also under the U.S. Army Corps of Engineers, so it might be under that name. And if this wasn't purchased from this company, then where was it purchased from? This is the company I was sent to when I contacted the Parker Motion support.
    -----Original Message-----
    From: Susan Connors <[email protected]>
    To: bowlerdusty <[email protected]>
    Sent: Fri, Jan 30, 2015 4:13 pm
    Subject: Fwd: ACR 9000
    Hello,
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    Susan Connors
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    Direct Dial: 704-755-1048 Fax: 704-523-6500
    [email protected]
    www.cross-automation.com
    Cross Automation Line Card
    We welcome your feedback on our customer support team. Please email my manager: [email protected]
    ---------- Forwarded message ----------
    From: Bowlerdusty <[email protected]>
    Date: Fri, Jan 30, 2015 at 3:59 PM
    Subject: Re: ACR 9000
    To: [email protected]
    Any idea of when I'll get a response?
    -----Original Message-----
    From: AG Sales Fax <[email protected]>
    To: bowlerdusty <[email protected]>
    Sent: Fri, Jan 30, 2015 11:03 am
    Subject: Fwd: ACR 9000
    -- Can you please advise Company name and location so I can forward to appropriate contact?
    ---------- Forwarded message ----------
    From: 'Bowlerdusty' via [email protected] <[email protected]>
    Date: Fri, Jan 30, 2015 at 10:32 AM
    Subject: ACR 9000
    To: [email protected]
    I was told to contact you guys for help with this. Can you be of some assistance?
    -----Original Message-----
    From: jhoagland <[email protected]>
    To: Bowlerdusty <[email protected]>
    Sent: Thu, Jan 29, 2015 3:44 pm
    Subject: Re: ACR9000
    There are free training videos on our website:
    http://www.parkermotion.com/products/Controllers__​6934__30_32_80_567_29.html
    This unit was purchased through Cross Automation.
    They are your local Parker ATC distributor and can give you assistance though the unit is out of warranty.
    Their phone number is: 704-523-2222
    Let me know if there’s any questions. Have a nice day.
    Regards,
    Jonathan
    -----Original Message-----
    From: Bowlerdusty < [email protected]>
    To: emn_applications < [email protected]>
    Sent: Thu, Jan 29, 2015 2:57 pm
    Subject: Fwd: ACR9000
    Here is a pic of the serial number and model number.
    -----Original Message-----
    From: emn_applications < [email protected]>
    To: Bowlerdusty < [email protected]>
    Sent: Thu, Jan 29, 2015 11:36 am
    Subject: Re: ACR9000
    On the other side of the ACR9000 is a label with the model number, SO and
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    Jonathan
    Application Engineering Team
    [email protected]
    phone 800-358-9070 · international 1-707-584-7558
    www.parkermotion.com
    Parker Hannifin Corporation · Electromechanical Automation, NA
    5500 Business Park Drive · Rohnert Park · CA · 94928
    Bowlerdusty <[email protected]>
    To
    [email protected]
    01/29/2015 09:19 AM
    cc
    Subject
    Re: ACR9000
    I honeslty don't know this information. This stuff was bought at least a
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    -----Original Message-----
    From: emn_applications <[email protected]>
    To: Dustin Brown <[email protected]>
    Sent: Wed, Jan 28, 2015 10:17 am
    Subject: Re: ACR9000
    OK. So now you'd program it using the Configuration Wizard in ACR-View and
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    Which Parker ATC distributor did you purchase this through?
    Regards,
    Jonathan
    Application Engineering Team
    [email protected]
    phone 800-358-9070 · international 1-707-584-7558
    www.parkermotion.com
    Parker Hannifin Corporation · Electromechanical Automation, NA
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    To
    [email protected]"
    01/28/2015 07:58 AM <
    [email protected]>
    cc
    Subject
    Re: ACR9000
    Hi thanks for the reply. We got it connected via Ethernet now. We had to
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    Sent from my iPhone
    On Jan 27, 2015, at 3:56 PM, [email protected] wrote:
    > Did you change your PC's IP address?
    >
    > VIDEO: How to set your PC's Ethernet IP address
    >
    http://www.parkermotion.com/dmxreadyv2/faqsmanager​/faqsmanager.asp?category=116&knowledgebase=faqman​...
    >
    >
    > Default is 192.168.10.40
    >
    > Is this a new ACR9000?
    > If you don't know the IP address and the default doesn't work, you'll
    need
    > to connect via USB or serial to get the IP address or reset it.
    >
    > Regards,
    >
    > Jonathan
    >
    > __________________________________________________​______________________
    > Application Engineering Team
    > [email protected]
    > phone 800-358-9070 · international 1-707-584-7558
    > www.parkermotion.com
    > Parker Hannifin Corporation · Electromechanical Automation, NA
    > 5500 Business Park Drive · Rohnert Park · CA · 94928
    >
    >
    >
    >
    >
    >
    >
    > Bowlerdusty <[email protected]>
    To
    >
    [email protected]
    > 01/27/2015 01:48 PM
    cc
    >
    >
    Subject
    > ACR9000
    >
    >
    >
    >
    >
    > I am having a little trouble getting a connection between the ACR view
    > software and the ACR 9000. I am attempting to use an ethernet cable for
    > the connection. Every time I press the "connect" button it says "Failed
    > attempting to connect to controller". Do you have any advice?
    >
    > Thanks,
    > Dustin Brown
    >
    >
    >
    >
    (See attached file: IMG_0864.JPG)(See attached file: IMG_0865.JPG)(See
    attached file: IMG_0866.JPG)(See attached file: IMG_0867.JPG)(See attached
    file: IMG_0868.JPG)(See attached file: IMG_0869.JPG)
    1 Attached Images
    Solved!
    Go to Solution.
    Attachments:
    image.jpg ‏938 KB
    image.jpg ‏1570 KB
    image.jpg ‏767 KB

    Hi thanks for the reply.  Yes I have used the ACR view to specify which inputs to use before.  I used input 0 for the positive limit, input 1 for the negative limit, and input 2 for the home switch.  However, when using ACR view the switch kept displaying that the switch had been tripped when nothing was pressing against it.  I would also try pressing on the mechanical switch to see at least if the value would change but to no avail.
    Attachments:
    image1.JPG ‏1642 KB
    image3 (1).JPG ‏3768 KB
    image2 (1).JPG ‏3247 KB

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