I cannot get my ipod touch to update and restore through itunes (forgotten passcode)

My daughters 5th gen ipod touch will not update and restore in itunes after she changed and forgot her passcode. My laptop recognizes her ipod but says it needs the passcode to do anything. I've tried the restore and update options and it starts the update (telling me anywhere from 4-10 hours) and after a varied amount of time, it fails.
Any help? I have a very frustrated middle schooler!
Thanks!

Use the method specified in the following to download the iOS 8.1.3 update before restoring via iTunes. It is step 5 of the instructi0ons that sart with
How to install iOS 8.1.3 update using iTunes
http://www.iphonehacks.com/2015/01/how-to-install-ios-8-1-3-update.html

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