I cannot get the Quicktime plugin to update from v7.7.3 to the CURRENT 7.6.6 . My plugins view tells me I'm at risk and need to update but try as I might, it won't take. I consider myself and above average Mac User. Please advise. Thank you

for some inexplicable reason, I cannot get the Quicktime plugin to update from v7.7.3 to the CURRENT 7.6.6 . My plugins view tells me I'm at risk and need to update but try as I might, through all the known update avenues, it won't take. I consider myself and above average Mac User. Please advise. Thank you

Someone recently noted a problem staying logged on the Huffington Post since it became connected with AOL. The workaround for that is to change your connection setting here:
orange Firefox button (or Tools menu) > Options > Advanced > Network
Click the "Settings" button and choose either "No Proxy" or "Use System Settings" option, and OK the change.
Not sure whether Washington Post could be affected by that same setting.
In reviewing your extensions, I'm puzzled that you have both DoNotTrackMe and SavvyConnect. The first one seems to aggressively block certain communications with websites (potentially affecting functionality) while the second one seems to report on your browsing habits (they better pay well is all I can say). Have you tried disabling both of those to see whether that has any effect?
orange Firefox button (or Tools menu) > Add-ons > Extensions category

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When booting up I cannot get past the light blue logo with spinning disc. I have tried it with the install disc and using different keystrokes, i.e. "shift, s, c, o, " please advise. thank you in advance.

When booting up I cannot get past the light blue logo with spinning disc. I have tried it with the install disc and using different keystrokes, i.e. "shift, s, c, o, " please advise. thank you in advance.

The system on the original install dic is probably looking for the original video card.
It may be possible for someone with the right skills to make an install disc for you with the driver for your new card.
As I recall from my early days of being a Macuser, If you held down a key, (spacebar?), while starting it would open a dialog to take you through a monitor setup.

In IPhoto, I cannot get the "Edit picture" to come up when I click on "options." Only "border" and "effects" comes up. How do I get "edit"?

In IPhoto, I cannot get the "Edit picture" to come up when I click on "options." Only "border" and "effects" comes up. How do I get "edit"?

When you select Edit in iPhoto by Control (right) - clicking on the thumbnail or using the Command(⌘)+E key combination:
you'll get this options in the Edit window:
How are you trying to get into the Edit mode?

I am using the trial version of CC and cannot get the auto blend layers working despite following many videos on youtube etc. I have selected all layers but no matter which order I select etc all I get is an output of the first file in the stack - help!!

I am using the trial version of CC and cannot get the auto blend layers working despite following many videos on youtube etc. I have selected all layers but no matter which order I select etc all I get is an output of the first file in the stack - help!!

<moved from Adobe Creative Cloud to Photoshop General Discussion>

HT4906 If I update iPhoto, will it transfer all my existing photos to the new version? Please advise, thank you,

If I update iPhoto, will it transfer all my existing photos to the new version? Please advise, thank you, BKSunshine

Yes - if nothing goes wrong - which is why you must always have a good current bacup prior to any update/upgrade
LN

HT1751 I had my library and playlists on an external hard drive. Now, I cannot get the playlists to come up in ITunes on my new computer. I recall doing something in properties but dk next step. Suggestions? Thanks

I have a new computer. My old Mac had my playlist synced to an external hard drive. (I have an IPod Classic) The playlists will not come up in ITunes now. As I recall, I had to do something with properties but that is all I remember. Does anyone have any suggestions on how to syn the library playlists tofrom the external hard drive to the computer? Thank you

chevalierdurufle wrote:
My itunes library used to be on a PC - but shortly before the PC went to PC heaven I transferred the library onto an external hard drive
You mean you transferred the media, not the library...
Now I have a laptop - but I can't get itunes to pick up the library location
The library location is in your /Music/ oflder.
Your media files (not yet in your new iTunes library ) is on the external drive.
I have changed in advance preferences, but the library does not display.
Because you have not yet added anything to your library.
Quit iTunes.
On the external, create a new folder named My iTunes library (or something).
Hold Shift and launch iTunes.
Select Choose library... and select My iTunes library on the external.
Go into Windows Explorer and move all the media files on the external into /My iTunes Llibrary/iTunes media/Automatically add to iTunes/ folder.

How do I get the current Itunes for MacBook when the reply is that it was created from a later version? I can't open iTunes or run the software inside it? Even the downloaded version will not function.

I lost m iTunes downloader and cannot get the current version to work even when I download what is SUPPOSED to be the current version of iTunes. What can I do?

If you've tried to install and older version of iTunes then it means exactly what it says, otherwise that message sometimes indicates a corrupt library file...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library (.itl) files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library as iTunes Library (Corrupt) and then rename the restored file as iTunes Library. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
tt2

TS3274 I have an iPad 1 and cannot get the Apps to complete the updates. I have deleted my account, reset the iPad, signed back into my account, synced with my Airbook and they still won't update. what can I try next? Thank you

I have an iPad 1 and cannot get the Apps to complete their updates. I have deleted my account, reset the iPad, signed back into my account, synced with my Airbook and they still won't update. what can I try next? Thank you

Look and see if you have a stalled download in iTunes - it could be a song or a podcast - if there is something that has not completed in there, your app updates will not download. Finish those downloads first, if you have any.
Check to make sure.

I just installed OS X Yosemite on my MacBook. I now cannot get the computer to start up. If I hold down the power button to try and power it back up, it will not start. Any ideas on how to fix this?

I just installed OS X Yosemite on my MacBook. I now cannot get the computer to start up. If I hold down the power button to try and power it back up, it will not start. Any ideas on how to fix this?

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Download and install the OS X Yosemite 10.10.3 Combo Update.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

I have a new unlocked iphone3gs. I cannot get the video to work. When I try to record video I am not offered any options. It films until I tap the red button, but then everything just freezes. I

I have a new (from Apple) unlocked iPhone3gs. I cannot get the video recorder to work. When I take video I am not offered any options at the start or the end of filming. The screen freezes when I hit the red stop button. But that's it. I have to hit the home button to get out of that. And none of the v-recordings can be found on my phone anywhere.
Also I'm having trouble with Bluetooth. My Mac says it's paired with the phone, but the phone says not; even though It accepts the pairing code from the Mac. I'm getting very frustrated with these problems. I came on here to find the user manuel, but can only find the fingertip manuel and the product license manuel. Both of which I have in hard copy.
And the most annoying thing is the sound on the calls. I can hardly hear the caller.
Anyone got any helpful advice?
Thanks, Elizabeth

Robert or Elizabeth...
Sync media using iTunes, not Bluetooth.
When the screen freezes on the iPhone, try "resetting".
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
And this link is for the iPhone 3GS user guide > http://manuals.info.apple.com/en_US/iPhone_iOS3.1_User_Guide.pdf
Main iPhone Support > Apple - Support - iPhone
Serously doubt this is a "new" iPhone 3GS. More likely refurbished.

Okay..I've been trying to fix this for DAYS now! When I sign in (under settings) w my new apple ID, then go to update or purchase something I cannot get the new apple ID to come up. It's still using the old one (which is disabled) ..please help!

Can someone pls help me?? Okay..I've been trying to fix this for DAYS now! When I sign in (under settings) w my new apple ID, then go to update or purchase something I cannot get the new apple ID to come up. It's still using the old one (which is disabled) ..please help!

Delete what? The ID's? They cannot be deleted - you just quit using it.
If you still have one old ID - that you have purchased content with - you are saying that the password no longer works with that ID? Did you try to reset the password for that ID?
Read this - instructions if the ID was disabled for entering the wrong password.
http://support.apple.com/kb/TS2446?viewlocale=en_US&locale=en_US
If it gets too involved - you can always contact support.
http://www.apple.com/support/appleid/
Just do not create another ID!

I cannot get the envy 4502 to communicate with my computer. The CD won't run

I cannot get the envy 4502 to start. I get no on-screen message and the CD won't run

Hi there @Billcotter welcome to the HP community
I saw your post about your Envy 4502 not starting. I am looking for some more information from you to better understand what exactly is happening.
I could very well be wrong, as it sounds like the printer itself is not turning on and the installation is not starting.
Please let me know if the printer will power on, and if so, do you see any errors on the printer?
Will the printer make copies?
Which operating system are you running on your computer?
Just to be a little proactive, I want to include the direct link where you can download and install the printer from the website. Try this method instead of the CD: HP ENVY 4502 e-All-in-One Printer Drivers
Have a great weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HT201210 i have a ipone4s and am trying to update to the latest version. There has been a error and now all i can get is a iTunes logo with a connection arrrow pointing up. i cannot get the phone to do any thing.

I am trying to updated my Iphone 4s and there is a erroe while updating. My phone has now got a iTunes icon with a arrow below it and a picture of a connectione cable below that. I cannot get the phone to respond to any thing.

Here's a few things to check
1. Make sure you are using the original usb cable provided by apple
2. Try re-installing iTunes preferrably uninstall then install a new version
3. Try different usb ports
4. If all goes wrong, install itunes on a different computer and update it on the other computer, then you can always plug it up again on yours and restore your information

When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.

When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.

Finally got through to tech support and found someone who seemed to know what was going on, he walked me through and using appleid.applesupport got me to a point where i could get a new password for the apple id that kept showing up.
I think you were on the right trail and I want to say thanks for your help. Much appreciated
ccl43

My ipad air was bought and activated AFTER September 1st and I downloaded pages, keynote and numbers. I then changed my Apple ID as the password no longer worked, these apps were also deleted I order to be updated. Now I cannot get the free version. Help?

My ipad air was bought and activated AFTER September 1st (activated December 25th) and I downloaded pages, keynote and numbers. I then changed my Apple ID as the password no longer worked, These apps had to be deleted as I needed to update them. Now I cannot get the free version on my ipad. I have searched the internet to see if there is a solution, and I found a few but unfortunately none have worked. I desperately need these apps as my iPad is used for school. Is this an issue I should take up with the apple support centre or something? Please help! Thanks

How to get all the iWork apps, iPhoto, and iMovie for free on an eligible iPhone or iPad
http://www.imore.com/how-get-all-iwork-apps-iphoto-and-imovie-free-eligible-ipho ne-or-ipad
 Cheers, Tom

I cannot get the Quicktime plugin to update from v7.7.3 to the CURRENT 7.6.6 . My plugins view tells me I'm at risk and need to update but try as I might, it won't take. I consider myself and above average Mac User. Please advise. Thank you

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