I cant download anything on my ipod because it says i have to answer security questions but i didnt fill them out

help me

Se this previous discussion to reset the questions
HT1491 How do i get the security...: Apple Support Communities

Similar Messages

  • I have an iPod 5th generation and it is my second iPod but when I try to buy a song it says I need to answer security questions but they are ones I don't recognize or know the awnser to!! Help!!

    My second iPod is a 5th generation and when I try to buy something it says it needs make sure I am who I say I am and it makes me answer security questions. But the problem is I don't know the answers to them. I did not choose them. And if I can't find an answer I can't buy anything!!! Help!!!!

    You need to log in to your Apple ID and change you security questions.  Take a look at this link, http://www.apple.com/support/appleid/

  • It says I have to answer security question I don't remember my answers I clicked the button so my email can send it to me how to restart it but it never did. It won't send me one on my email now I'm not able to buy anything hel?

    i Got a new phone and and it says I have to answer a security question I forgot my security question answers so I clicked the button where I can reset my security questions and send it to my email but it never sent it to my email what should I do because now as many times as I click the button is still won't send and I'm not able to buy anything off of iTunes or the App Store please help ASAPl

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I cant download apps to my ipod because it says something to do with my time

    I go to the computer to fix this problem , & it says i owe money , but i need to switch debit cards , because i cant use that one that i regerstered with .. & everything is messed up .

    Unless you have iOS 4.3+ on your iPod (your current version is shown in Settings > General > About > Version) then you won't be able to download and install that app.
    You can check if your iPod supports a higher version of iOS than you currently have by connecting it to computer's iTunes and selecting it on the left-hand side of iTunes, and on the Summary tab on the right-hand side clicking the Check For Updates button. If it doesn't find any available updates then I assume that it's an older iPod and that it's on its version, so you won't be able to update it to iOS 4.3+ nor to download that app onto it.
    If it does find an available update then before you start the update first copy any purchases off the iPod to your computer via File > Transfer Purchases. You may also want to copy photos and any important documents off it as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPod by right-clicking the iPod 'Device' on the left-hand side of iTunes and selecting 'Backup'.
    Then start the update.

  • I recently got a new iPod and I have money on my account but it won't let me use it unless I answer security questions but the questions aren't mine so how do I fix it

    I cannot purchase items because it's says since it's the first time I'm purchasing items on this device so I have to answer security questions but it's not my security questions

    If it is your Apple ID account you should know the answers...if you cannot remember, contact AppleCare at http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team, or the site from http://support.apple.com/kb/HT5699

  • My ipod wont let me buy any apps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout

    my ipod wont let me buy any appps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout

    To change asccount information see:
    Changing Account Information
    For the code issue this may help.
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    For a standard iTunes account you need a valid payment method even for free apps and app updates.
    What is making it think that you own money for an app upgrade?

  • I cant download itunes on my computer because it says " service 'apple mobile device' failed to start. verify that you have sufficient privileges to start system services. what does this mean? how do you verify this?

    I cant download itunes on my computer because it says " service 'apple mobile device' failed to start. verify that you have sufficient privileges to start system services. what does this mean? how do you verify this?

    I am having this same problem. I took Kappy advice on restarting the Apple Mobile Device Service, however that did not work. I got this message in a pop up window that came up immediately.
    Windows could not start the Apple Mobil Device Service on local computer.
    Error 1053  The service did not respond to the start or control request in a timely fashion.
    I have already uninstalled itunes, all the related programs and I cannot reinstall, this Apple Mobil Device message stops the install.
    Can anyone please help?

  • I have tried to buy something from app store but it says that i cant buy the song because it says i have to activate the email but im at my home page for my email and i havent recived it. i have an @line email. how do i access this email.

    i have tried to buy something from app store but it says that i cant buy the song because it says i have to activate the email but im at my home page for my email and i havent recived it. i have an @line email. how do i access this email.

    Have you checked your email's spam folder to make sure an email from Apple has not been put in there?

  • I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember them. How do you change you security questions with out knowing them?

    I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember the answers. I tried going to appleied.apple.com but I won't allow me to change my security answerswithout answering the original questions. How do you change you security questions with out knowing them? I need help.

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • I just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    i just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
    (93361)

  • Hi im having trouble with downloading an album off my computer. i have forgotten the security questions, but have already sent them to my email. could someone help me in how to get the answers?

    Hi im having trouble with downloading an album off my computer. i have forgotten the security questions, but have already sent them to my email. could someone help me in how to get the answers?

    Hello Carpets,
    Thanks for the question. You can reset your security questions with your rescue email address, as outlined with this article:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • Just bought $50 worth of credit to purchase apps its my first time purchasing apps so something comes up i have to answer security questions and i forgot the answer of it sends instructions to my email but i don't recieve anything

    just bought $50 worth of credit to purchase apps its my first time purchasing apps so something comes up i have to answer security questions and i forgot the answer of it sends instructions to my email but i don't receive anything i tried resending the instructions 15 times

    Unless they're in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124845)

  • Trying to download an app but, I get prompt to answer security questions. I answer the questions but, then the session times out.

    Trying to download an app but, I get prompt to answer security questions. I answer the questions but, then the session times out.

    I have this problem too, I don't know what to do.
    Could it be a connection issue to do with the ios 6 update?

  • HT5570 I cannot log in because I can't find my two security questions, how do I get them now ?

    I can not log in because I can't find my two security question answers. how can I change or get them ?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I cant download a new tv episode because itunes says the disk is full that it is being stored on....however when I deleted many shows from my library it still will not download.....I went to my desktop and tried to empty my recycle bin and the empty recyc

    I cant download onto my computer an episode I purchased because when I hit download it says that the disk I am attempting to tranfer to is full.....however iy had no problem down loading another show....(Jon Stuart) So I went to my library where I see my shows stored and deleted MANY and when I tried again to download ---I got the same message to full......I tried to empty the recycle bin on my desktop thinking it was holding too much but the choice to empty is not darkened so it will not empty....can ANYONE help?

    Therefore, t there any way to just completely delete all the old backup data out of my Time Capsule from my prior Mac Laptop?
    Here is how to do this:
    Open Macintosh HD > Applications > Utilities > AirPort Utility
    Click Manual Setup
    Click the Disks icon at the top of the AirPort Utility window
    Click the Disks tab below the icons
    Click Erase
    The "Quick Erase" option will only take a moment or two
    Now you can backup your MacBook Pro. If you connect an Ethernet cable from the MBP to one of the LAN <-> ports on the TC, the first backup will go 3-5 times faster than wireless.
    Once you have the first backup done, you can use wireless for subsequent backups since they will only take a few minutes

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