I changed my email address and now cannot play items purchased with previous email. This only became a problem after I got a new computer. The original email address no longer even exists. How can I access these hundreds of items?

I changed my email address a few years ago. I did not have any problems after this change until I got a new computer. Now I cannot play items that were purchased under the previous email. I entered the password that I used and it doesn't recognize it. I tried "forgot your password" in every combination possible. I never received any emails at the old email address. Now the old email address no longer even exists. How can I access these hundreds of items?

The old email address may well still be valid as your iTunes AppleID, however if you have no other email associated with that ID you clearly won't get any automated emails to it.
I still use an old defunct email for my iTunes AppleID.
Contact support here:
http://www.apple.com/support/itunes/ww/
You may want to try to manage the old ID here:
https://appleid.apple.com/
Use the original email address and password.
AC

Similar Messages

  • HT5552 I want to make a purchase with my credit card but it keeps taking it out of my account on the gift card I put in there. How can i change that?

    I want to make a purchase with my charge card. But each time I buy a song it takes it immediately off of the credit I have in my account from a gift card. How can I change it to charge me for a purchase instead of taking it out of the credit I have in there?

    You don't change it.
    It will use any account balance first, once it is gone, then it will go to your credit card.

  • I moved from USA to South Africa and now cannot play my music on my new PC.  I cannot remember the password for my USA account so cannot deauthorize that account to allow me to play my music on my South African account.  How can I now play the music?

    I moved from USA to South Africa and now cannot play my music on my new PC.  I cannot remember the password for my USA account so cannot deauthorize that account to allow me to play my music on my South African account.  How can I now play the music?  When I try to use my secret questions to access my old account I am told I have the wrong answers, including my own birth date!!!

    There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
    Then you'll find the control in the Store menu:
    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

  • "Content Editing" is not available when I go to the Tools sidebar--how can I access these features?

    "Content Editing" is not available when I go to the Tools sidebar--how can I access these features?  I'm using Acrobat X 10.1.7.  Thanks.

    The headings under Tools are: "Pages", "Content", "Forms", "Recognize Text", "Protection", and "Sign & Certify".  There's also a little icon in the upper right that lets me access some other headings under the Tools menu; those are: "Document Processing", "JavaScript", "Accessibility", and "Analyze".
    I did think about the idea that maybe the Content Editing was a new feature of Acrobat XI, but I found some resources online (http://www.wikihow.com/Edit-Text-in-Adobe-Acrobat) that seem to indicate this was a feature on much earlier version (the link references Acrobat 8 at the bottom).
    Really confused...
    Thanks for your thoughts

  • I miss not having the same fonts as cs3 ie Bradshaw, Lucinda and papyrus. How can I access these.

    I miss not having the same fonts as cs3 ie Bradshaw Handwriting, Lucinda and Papyrus. How can I access these on cs5? I have not found the fonts for this program to my liking.

    I can't find any reference to a handwriting font named Bradshaw anywhere. Are you sure you have the name right? ITC Bradley Hand Regular, along with Papyrus and the Lucida (no "n") family are all included with recent versions of Windows, though, and should be in your font list in CS5 if you are, in fact, running Windows.
    Is this the same machine that has CS3 installed? Did you remove CS3? Do the fonts show up in any other programs?  Indesign can see fonts that are installed in the system fonts, the Common Files > Adobe > Fonts folder, and the private fonts folder for InDesign in the application folder. If the fonts show in CS3, but not elsewhere, they are probably in the CS3 InDesign Fonts folder.

  • How do I remove or unregister my iphone. Changed to Samsung s4 and now cannot receive text messages from iphone users. Pls help

    How do I remove or unregister my iphone. Changed to Samsung s4 and now cannot receive text messages from iphone users. Pls help

    http://support.apple.com/kb/ts5185

  • HT5557 I have ibooks on my ipad that were downloaded under an old itunes account that is no longer active.  How can I download these ibooks on other devices?

    ibooks were downloaded onto my husband's ipad under a different itunes account (a @me account that is no longer active or accessible).  he subsequently used our family itunes account.  The ibooks he originally bought that are on his ipad I cannot access and I would like to be able to download these onto my ipad to read.
    How can I access these books on my ipad?

    Your best bet may be to try and connect that ipad to your itunes and go to file-devices-transfer purchases, and then see if you can add them to your device.  I doubt this will work however as they have DRM that will tell you they dont belong to the account you're using.
    It is likely you'll need to try and use the account they were purchased with to redownload them.

  • I downloaded the new version of iTunes and now over 100 songs have an exclamation mark beside them and won't play. The message says: "The song ... could not be used because the original file could not be found." How do I get these songs back?

    I downloaded the new version of iTunes and now over 100 songs have an exclamation mark beside them and won't play. The message says: "The song ... could not be used because the original file could not be found." How do I get these songs back?

    Presuming they're on your computer, right click on them and then follow the prompts to locate hte file on your computer.

  • I am doing a photo book but can only place picture from the last 12 months or last import. How can I access other pictures? Any advice?

    I am doing a photo book but can only place picture from the last 12 months or last import. How can I access other pictures? Any advice?

    You access them in the event they are in or under Photos or from an album if they are in an album - simply drag them to the book project in the source pane on the left
    LN

  • I no longer have the computer I originally used to update my iphone. How can I update my iphone on new computer?

    I no longer have the computer I originally used to update my iphone. How can I update it to my new computer?

    see this documentation by one of our fellow users syncing to new computer http://discussions.apple.com/docs/DOC-3141

  • Iphoto and itunes files disappeared when i upgraded to os mavericks. How can i access these files?

    iphoto and itunes files disappeared when i upgraded to os mavericks. How can i retrieve these files? Time machine is not opening my backup files on an external Lacie HD.

    Apple keeps books for a short time (used to be 40 days. I've not seen a recent time frame)
    What version did you have?
    Books do nor exist except in the iPhoto database so you can not "find" a book vista TM. You restore a previous library (be sure NOT to overwrite your current library) and switch to it
    LN

  • The SD card slot has hidden my pictures - how can I access them??

    When I first put my memory card in the SD slot of my Macbook Pro, I imported photos fine. But now all the pictures are no longer visible in iphoto/finder/my camera - the files themselves are not there in the finder. If I take new pictures, those pictures are visible on my camera viewer, and then when I use the SD slot only the new ones are visible until I eject it. There's still space taken up on the card so I don't think they've been deleted - but how can I access them? I don't plan to use the SD card slot anymore, but now I'd just like to be able to access those pictures.

    When I first put my memory card in the SD slot of my Macbook Pro, I imported photos fine. But now all the pictures are no longer visible in iphoto/finder/my camera - the files themselves are not there in the finder. If I take new pictures, those pictures are visible on my camera viewer, and then when I use the SD slot only the new ones are visible until I eject it. There's still space taken up on the card so I don't think they've been deleted - but how can I access them? I don't plan to use the SD card slot anymore, but now I'd just like to be able to access those pictures.

  • All my photo's are on iCloud from an old iphone which I no longer have. How can I get these on my new iPad?

    Hi, could someone help me recover my photo's please.
    I took all the pic's of my kids using a works iPhone and uploaded them using photo stream. I am no longer with that company and don't have access to the phone. I can see the backup file in iCloud, but when I switch photo stream on with my new iPad, the pictures aren't downloading to it.
    How do I do this please.
    Thanks

    Hi...
    Photo Stream is a syncing service, not a storage service, so if your company deleted the photos from the phone they would also delete from the stream.
    Photos are only available for 30 days, after which they "roll off" and are deleted. The backup file that you can see is not the Photo Stream, as this does not count towards your storage space.

  • Apple made me change my ID, now I cannot play music purchased with old ID's

    So, first iTunes let me purchase with my aol.com ID. Then made me make up a new one. Now, had me go back to aol.com and I cannot play my music previously associated with that ID on my iTunes. It asks me to authorize the computer, which I did, and then asks me to do it again and again and again.
    I have signed in/out. I have looked for the music on my history of purchases and cannot find the old music anywhere. I tried signing in with my old ID and that did not work. When I hit info on the songs I can see when and with what ID it was purchased so I know it is with the old ID. Grrrr. Any suggestions?

    Have you tried....
    Using the old ID and password? Sign into the old ID and use that password to delete the account.
    Using the new password and see if it will accept that one?

  • Why are addresses dropping off my Comcast webmail address book? I am not using Outlook - Comcast webmail. Comcast said it could be a Mozilla problem. I got a new computer early July & switched from Explore to Mozilla at same time.

    Early July I got a new computer & switched from using Internet Explorer to Mozilla Firefox. I just noticed that some names in my Comcast webmail address box have been disappearing. I contact Comcast this morning & they couldn't give me an answer except to say change web browers. I didn't have the problem when I used Internet Explorer.
    == This happened ==
    A few times a week
    == I noticed it some time week of 7/19.

    That's the reason I left Comcrap. Never a solution. Never a straight answer. Always blaming some one else.

Maybe you are looking for

  • Print, pdf, mail from form

    Hello, I want to print, create pdf file on desktop and send external mail of invoice from SAP form (all in one program). I have following question: 1) can we do all from one program? 2) Will it download pdf file on presentation server (c:\filename.pd

  • Error 0x8007003B: An unexpected network error occurred.

    Hello I have been receiving this error message for the last two weeks while trying to transfer files from a network drive into my laptop. I have a 3TB WD My Book Live connected to my home network through a netgear DGN2000 router. I also use it to str

  • Change name of variable addressed programatically while looping

    I am creating a vi which has to set up 24 channels of instrumentation with five different values for each channel.  I need to pass these values as variables to other stages of the vi.   Is there a way to have the same basic variable name with a chann

  • BBM Group on Playbook

    Hi BB, Serious question, when I am able to get the BBM Group on my playbook? Is there any update for this feature? Or it's already exists and I can download the update. And also for whatsapp, is there any group chat feature for Playbook like in BB ha

  • 3D edit in PS CS5

    Hi! I know almost nothing about 3D , and wonder if this is possible with PS : I've gotten a 3D model of a bottle, the scene panel shows, beside the light, 3 "objects", wich are, respectively : A sticker on the bottle (object001/label2), the bottle it