I changed my iTunes password and my apple id balance was deleted.  how do I recover the money?

i changed my iTunes password and my apple id balance was deleted.  how do I recover the money and apply back to my account?

Click here and ask the iTunes Store staff for assistance.
(98679)

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  • I need to change my iTune Password and in order to do so I need to know my security question. Obvioulsy I forgot but it does not give me any options to remmber or get to some point to change my password

    I am not sure if I am in the communit I need to but I need to change my iTunes password and when I try it ask me for security qestions that I obviously forgot...and it does not let me proceed....help

    Hey neener64,
    If you can't remember your security questions and answers, the optional rescue email provides a way to reset them. You can read more about that here:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If you did not provide a rescue email address, you can't reset your security questions and you'll need to contact iTunes Store support to have them reset.
    Welcome to Apple Support Communities!
    All the best,
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  • I downloaded the new Itune SW and all my music is gone.  How do I recover it?

    I downloaded the new Itune SW and it wiped out all my music, how do I recover?

    Hello mikgius,
    Thanks for the question, and welcome to Apple Support Communities.
    The following article outlines the exact symptom you provided, and a potential resolution:
    No content shows up in iTunes after updating
    http://support.apple.com/kb/TS1967
    If the above did not resolve your issue, you may want to refer to this article:
    iTunes: How to re-create your iTunes library and playlists
    http://support.apple.com/kb/HT1451
    Thanks,
    Matt M.

  • I changed my iTunes password and now I can't download previous purchases

    I changed my iTunes password (but kept the same username), and now I can't re-download any songs that I purchased BEFORE changing the password.
    When I follow the steps in the Apple support pages on how to re-download previously purchased songs, I am taken to my "Purchased" page in the iTunes store, but the songs I purchased before the password change don't show at all.  Only the songs that I purchased after changing the password appear. 
    When I search for one of the older songs in the iTunes store, the menu bar to the right of the song says "purchased," confirming that I did indeed purchase the item.  But again, I can't download it.
    Again, I did not change my AppleID, only my password.
    Does anyone know a fix for this?  Thanks.

    Hi hyperslam,
    Are you certain that you are looking at "Purchased" here:
    And not here:
    You want to look for your Purchased items under QUICK LINKS not under the "Store" heading in the sidebar!
    Cheers,
    GB

  • HT2589 i have another account that has money in it already  but i had forgotten my security answers so i created a new account with a recovery email but my money is not added into my new account. how can i recover the money and added to my new account

    i created a new account because i had forgotten my security answers. now the problem is that the money i had in my other account wasnt transffered to my new account, even thou i put in a retreive  email address into my new acount. how can i tranffer the money into my new account?

    You can't transfer a balance from one account to another account, it can only be used on the account that it was originally redeemed onto.
    If on your old account you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address on it then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I have somehow forgotten my itunes password and when i try to enter my birthday info to answer the security questions it says it cannot find a match? I have had this account for 4 years and unfortunately the email account itunes has is now defunct

    I have forgotten my itunes account info.....When i have tried to answer the security questions to get access I enter my birthdate and the system says it doesnt match and please check my personal info and re-enter? The email account itunes has is no longer accessible so i am really wondering what to do? i had to make a whole new apple id just to post a question on here....any help would be greatly appreciated!

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1353 I have a mixture of itune purchased and cd music on my computer. How do I download the music to my ipod?  Model PA444LL  Serial # 8K******V9L  30GB   Thank you

    I have a mixture of itune purchased and cd music on my computer but can not download the music to my ipod.  Model: PA444LL, S/N: 8K******V9L,  30GB    I was able to download my music from the older computer but not the hp with Windows Vista.    Can you help?  Thank you
    <Edited by Host>

    Use a third-party utility such as Phone to Mac - Pod to Mac.

  • I changed my itunes passwords and I lost my itunes card $ balance

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    Click here and ask the iTunes Store staff for assistance.
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  • My ipad recognizes my wi-fi network but I changed my network password and it will no longer connect. How do I connect again?, My ipad recognizes my wi-fi network but I changed my network password and it will no longer connect. How do I connect again?

    I changed my wi-fi network password but my ipad has the old wi-fi on there, and I can't change the password on it or get rid of the old one

    Nope.  Can't delete the iCloud account on my iOS devices BECAUSE the password for the account to be deleted must be entered.  As I said, I already changed my Apple Store account and password.  When I did that, the old user ID and old password were rendered invalid.  So, one more time.  How do I change or delete my iCloud account. I don't use iCloud, BUT it keeps pestering me to sign in.  This is an Apple fiasco!

  • I updated Firefox to 32.0.2 and lost all passwords. Oddly still have all bookmarks. How can I recover the old passwords?

    The title sums it up, if there's more information I need to provide please let me know. Currently when I look up passwords using the password manager in tools, options, security, show passwords it is empty. Hoping there's a way to restore all of the old passwords.

    Your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts.
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    *http://kb.mozillazine.org/Preferences_not_saved
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  • I recently purchased a song and my entire song library was deleted after it downloaded. The photos and aps are still there, but no tunes. Anyone know how to fix this? I have songs loaded on the ipod that I don't want to loose and they are not in MY itunes

    I recently purchased a song from itunes and when the song downloaded, it deleted/removed my entire song library. Only leaving the one song.
    My photos and aps are still there, but no songs. Anyone ever encounter this and how do you fix it? I  don't want to loose my songs as some are not in MY itunes library. Help

    If the songs are still on your ipod, make sure autosync is disabled in iTunes on your computer, connect and right click on it in the device list, then choose "transfer purchases" to copy all bought media and apps from your ipod to your computer.
    If the songs are not on your computer and got deleted from your ipod as well, you can't get them back, unless you have a backup of your iTunes library as part of your computer backup.

  • I want to take a voice memo off my iPhone, put it into iTunes Library and convert it to an .mp3.  How do I get the voice memos from my phone?  I can't seem to move them out of the Devices folder, no matter how much I try to copy and paste or drag and drop

    I want to take a voice memo off my iPhone, turn it into and .mp3, and email it.  My iPhone shows up under "Devices" in my iTunes but doesn't allow me to move the voice memo files I see sitting there into my Library no matter how much copying and pasting or dragging and dropping I try to do. 
    Also, I need to convert the file to an .mp3. 
    How come no voice memo files show up when I go into my iPhone via My Computer?  All it shows are the videos and pictures in the DCIM folder, but not the voice memos.  Is there another way to access the voice memos other than through iTunes? 

    Email it to yourself, then save the file and then see if you can convert it to MP3.

  • Changed my iTunes password, not iMessage wont send or receive SMS

    Hi! Like the title says, I had to change my iTunes password and now iMessage on my macbook wont send or receive SMS messages when it did previously.  I have enabled messaging and FaceTime.  I've restarted all devices (iphone5s, iPad mini, and MacBook Pro) and updated iCloud and all passwords.  Everything else appears to have connected smoothly, except for this.   Any ideas how I can fix this? 
    Thanks in advance!

    I tried to post in a few others and kept getting this message.
    You may have tried to answer in a discussion that is locked. You cannot add to older discussions.
    To ask a question, try to go directly to a community from the Communities page:   https://discussions.apple.com/welcome
    Further down the page, where it says "Explore Communities", select the icon of the app or the device you want to ask about and click it.
    Once you are in the correct community, click the "new" menu entry at the top of the page to start your own discussion.

  • I change my gmail password and now i cant see my calendar/notes/etc

    I change my gmail password and now i cant see my calendar/notes

    Hey ANIRAYS,
    Thanks for the question. You may need to update the account settings on your iPhone with the new password. Try navigating to Settings > Mail, Contacts, Calendars then tap on the account and update the password:
    Use multiple calendars - iPhone
    http://help.apple.com/iphone/7/#/iph3d1110d4
    Thanks,
    Matt M.

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