I closed then reopened my navigation toolbar using the Alt button. When it re-opened the add-ons(?) that were on it were no longer there. I'm specifically looking for two add-ons that took me to "Major Television channels" and "Minor television channels".

I would be content just to have the add-ons back, the one that allowed me to view ABC, NBC, CBS and a handful of other channels, and the one that connected me to the National Geographic channel and I believe some of the Discovery, etc channels . I can get to the Nat Geo if I go through my history but most of the other channels I can't. I've had MozFire on my computer for a while but mainly used Google Chrome until last week when I decided to check out MozFire. As has happened in the past I found myself really liking this program and wondering why I haven't been using it all along.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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