I contacted the itunes store support and asked for  an explanation of a refund and then my first name (for the account data) was not accepted - though correct - only when cancelling the second name it went through. How can that be???

Hello - I wonder what can have happened. I got a mail from the itunes store with the info of a refund for an App that I cannot have purchased. Then I asked for help via the support and had to fill out a form with data. My account name (first name and last name) was already there and when I finally wanted to submit my request for support it said that my first name ( there are 2 for that) was not correct. I had the idea of cancelling the 2nd 'first name = only M. and then the request was accepted.
What might be the reason for all that turmoil? I mean the refund for s.th. that I did not buy and then the non acceptance of my first name's data?
I appreciate a comment, aimeeh

Make an appointment at the genius bar.
If you went without an appointment, then it would make sense that you could be turned away.

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