I contacted the itunes store support and asked for an explanation of a refund and then my first name (for the account data) was not accepted - though correct - only when cancelling the second name it went through. How can that be???
Hello - I wonder what can have happened. I got a mail from the itunes store with the info of a refund for an App that I cannot have purchased. Then I asked for help via the support and had to fill out a form with data. My account name (first name and last name) was already there and when I finally wanted to submit my request for support it said that my first name ( there are 2 for that) was not correct. I had the idea of cancelling the 2nd 'first name = only M. and then the request was accepted.
What might be the reason for all that turmoil? I mean the refund for s.th. that I did not buy and then the non acceptance of my first name's data?
I appreciate a comment, aimeeh
Make an appointment at the genius bar.
If you went without an appointment, then it would make sense that you could be turned away.
Similar Messages
-
I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?
Do exactly what it told you to do.
Contact itunes support -
Hi I got an email from itunes saying that my pre order was ready and when I click on the link from my ipad it takes me to the itunes store app and then it doesn't do anything help with this please .
<Link Edited By Host>Thanks for your advice, I went to the apple shop today for a face to face meeting with a tech and he checked everything and could not figure out why I was having this problem so we decided to give up on that account and create a whole new one for me using a different email address.
Now I can download apps on both my iPhone and ipad2.
If anyone is reading this in Brisbane Australia go to the Chermside apple shop and ask for Wade. He was fantastic!
Jan -
I have created an apple id on my pc but when i'm trying to download free apps from itunes store it's asking for credit card information which i don't have, that's why i went through apple support there i found "if you don't have credit card then click on none option but the problem is there isn't any none option so plzzzz some help me?
If you have an existing ID, & you don't want to use a credit card, you'll have to redeem an iTunes gift card. If you don't want to do that, you'll have to create a new ID by following the directions here, EXACTLY:
http://support.apple.com/kb/ht2534 -
using bootcamp, was installing windows xp, at the select ntfs or fat format mistakenly selected "leave the current file system intact." How can that be changed to a correct choice. Mac side opens correctly. Windows shows disk error. and doesn't respond to press any key. When looking in the startup disk section, windows on boot camp can be seen, but not selected. (13"MacBook Pro 10.6.8)
Have a read here http://support.apple.com/kb/TS1722 for solution.
Stefan -
My hard disk crashed and the backup of my library was not saved. Fortunatly my music files are on a seperate server. How can I sync my Playlists back in my library?
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
-
Since updating my iphone with iOS this morning, I am being asked for a 'passcode', it will not accept the no I have entered, I do not know who to contact?
Will it not open without a passcode?
Trr using your Apple ID password.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Cheers, Tom -
When I BUY an in-app item for a game, a message appears after i click "buy" Your purchrse could not be completed Contact with iTunes support service to complete this purcharse. Please help me on how to complete my purcharse.
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
-
I just got a apple ID and an iPod touch and when I'm trying to sync it to my iTunes and try and log on it says that my apple id hasnt been used in iTunes store before and wont let me do anything...?
No iCloud account previously. Message suggests I need to give email address in account username/I'D which isn't my Apple ID which is something different to an email address?
-
We have a three server farm. (SPWebTest, SPAppTest, SPDBTest)
We have added an additional database server (SPDBRMTest) and an additional application server (SPAPPRMTest).
Today I created a new Crawl Database on SPDBRMTest and a new Crawler on SPAPPRMTest.
I create a distribution rule to all crawling activity for 1 web application to the new crawl database on SPDBRMTest.
This web application was part of the original crawl and had no errors or issues. We are trying to scale our Search to improve performance but when a full crawl is executed against this content source I get the following crawl error:
"The account password was not specified. Specify the password."
I have tried re-entering the "Default Content Access Account" but the issue continues.Hi Brian,
when you add the crawl rules, do the account that is provided have the permission to read the content at the web application?
http://technet.microsoft.com/en-us/library/jj219686(v=office.15).aspx
please disable the loopback check, perhaps it may help:
http://support.microsoft.com/kb/896861
Regards,
Aries
Microsoft Online Community Support
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. -
Will not accept Cancel - keeps re-displaying same message. How can I get past this? I've tried everything: power off; keep pressing Cancel; etc. There is not enough time to select another app before the invalid password message re-appears.
Try a reset. Nothing is lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
My i touch wont let me in the itunes store. Keeps asking for my password.
I have a few issues going on...... My i touch is a few years old. The battery wont hold a charge, I can not plug it directly into the computer... not a strong enough charge.
I havent used it in about a year now. I found it this week, tried to use it...every thing works fine..... emails, home security alarm, games,photos, music.All good. Even did updates on apps. But i can not purchase any thing or get into the app store at all. I know my password is correct cause I tried an old one just to check. Different message came up ...wrong password. It will not let me do any settings stuff or make any changes. I have tried every thing I can think of. Ive worked on this thing for 2 days now.
It does not give any error message ...Just keeps asking for my itunes password over and over and over again.
PLEASE HELP !!!!!- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I was using my Dell PC (Windows Vista) on the 24th January 2014 and I was lstening to music via my Itunes programme. a window appeared alerting me to the need to take the new 11.1.4.62 Itunes update.
I should have stopped Itunes and then installed the updated programme but absentmindely I cliked on the upload icon.
Everything carried on as normal unitl around 70% the way through the upgrade when Itunes stopped working.
An error message appeared 'Itunes Helper exe - Unable to locate component. This application has failed to start because MSVCR80.d11 was not found.' i was advised to uninstall and reinstall Itunes as that may fix the problem.
It didn't!
I then researched this issue on Google and was advised that if the reinstall of Itunes didn't resolve the issue I should download and install Microsoft Visual C++2005 Service Pack 1 Redistributable Package MFC Security Pack and run it. Did this and reinstalled Itunes again. Still doesn't work.
Where next?Yes I have had the same problem today. Wish I had`t bothered to carry out update as everything was ok before.
-
My Macbook Pro 2010 with the latest OS does not open a particular Sandisk Cruzer 4.0GB (which is an old model, about 10 years) thumbdrive with the message "The disk you inserted was not readable by this computer". Will I be able to read it on my macbook?
Is it readable in a Windows computer? If not then you can try Disk Utility to repair the drive-- although that may be dangerous too.
I haven't had this problem so I out of safe ideas. There are ustilies out there. I used the seach term "repair flash drive Mac OS X" to locate some of these.
If the data is essential there are pay-for services to recover data looked the price was in the range $50 - $1000
All the best. -
Thunderbird starting asking for my password. I know the password, just have not been asked for years.
After typing in password keep getting message
'Sending of password did not succeed. Mail server mail.intergate.com responded: dmanns logon failed '
however, I went to Webmail.intergate.com; was redirected to http://email.1dial.com/webmail/Login.aspx.
Can get email from webmail just fine (same password), just not via Thunderbird.
Have already run two anti-virus scans. Have deleted the saved passwords and re-entered them as the program asked for them and renamed key.db & signons.sqlite (Read this in a forum on the web) and they rebuilt themselves. Still can not get email via Thunderbird.Did you contact your email provider? They may have server issues.
Maybe you are looking for
-
All, I'm having an issue with several InfoSets that I created. When I first created the InfoSets I was able to view data with not problem. But now that I've loaded some new data and in some cases completely reloaded all of the data to my InfoProvider
-
I tunes tries to update over and over again to 10.2.2. Each time it fails and lists message"Service 'ipad service'could not be installed. Verify that you have sufficient privelege to install system services." I have an iphone and use itunes to upda
-
Title and summary says it all... I've read over and over that stored procedures are more robust, but I've yet to use one (Knowingly). So, if I have query such as insert into table (Name,Description) values ('Taco','Do not eat at Ma Bell'); How would
-
Hi, I have no idea about business objects.What are business objects and as a functional consultant what I can do with business objects meaning can I give some additional things with very little efforts to my client or may be some convinience in use o
-
Cannot Play or Import Sprinsteen DualDisc
I just bought the Springsteen Seeger Sessions Sony DualDisc CD/DVD. The DVD playback is excellent, but the CD Audio is garbled/fragmented on each tune. Even when I find a way to Import the CD Audio, it is the same. I tried converting to MP3 format (f