I disabled my iPhone 4 and while doing a restore via iTunes, it is downloading and timing out so the download is not completing. any idea how to get past that? I have tried many times and the same error keeps happening.

You need to force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808
Sorry, you've already lost all data on your phone.

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Bridge CC keeps crashing on start up but was working last week - Any Ideas how to get it back. Have tried uninstalling and re installing software. All other CC software working fine (Mac)

Bridge CC keeps crashing on start up but was working last week - Any Ideas how to get it back. Have tried uninstalling and re installing software. All other CC software working fine (Mac)

Also some problems since the CC2014... For me i can launch bridge but the crash occurs when i try to change access to any bridge preference... i open a discussion about it

I have iWorks for a Mac Mini, I want to install that software on my MackBook Air, but it keeps telling me to update the software, I have updated it several times. Still no go, any ideas how to get past this problem? Thanks!

I have iWorks for a Mac Mini, I want to install that software on my MackBook Air, but it keeps telling me to update the software, I have updated it several times. Still no go, any ideas how to get past this problem? Thanks!

Movies are not bought via Netflix, then are rented or borrowed.
For iTunes account issues, contact iTunes Customer Support.

I'm trying to add the email address for my verizon phone to iMessaging. In order to verify, you have to reply to an imbedded link in the message. Unfortunately the link is truncated. Any idea how to get around this?

I'm trying to add the email address for my verizon phone to iMessaging. In order to verify, you have to reply to an imbedded link in the message. Unfortunately the link is truncated. Any idea how to get around this?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986)

HT1725 Hi, I'm pretty new to itunes. I bought a song and it downloaded, but will only play the first 3 seconds? Any idea how I get it to play the rest of the tune?

Hi, I'm pretty new to itunes. I bought a song and it downloaded, but will only play the first 3 seconds? Any idea how I get it to play the rest of the tune?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
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Sophos detected 3 threats on my iMac but clean up failed. Any idea how i get rid of them please? 1 is Malware the other 2 Trojans. Thanks

Sophos detected 3 threats on my iMac (Maverick OSX 10.9.5) but clean up failed. Any idea how i get rid of them please? 1 is Malware the other 2 Trojans. Thanks

Thanks for your interest CSound & sorry I couldn't get back sooner. These are the full details from Quarantine Manager:
Date                    Threat                    Filename                                   Action Available
2 Feb 2015      Troj/Zbot-Goy           notification - the_royal_ban          Clean up failed
2 Feb 2015     Troj/Agent -AIRO     sale 2014-12-08_8704...                Clean up failed
2 Feb 2015     Mal/Phish-A               e document..html                          Clean up failed
I did have a look at a 'manual' for sophos but couldn't make sense of how to go about trying to rid something if the automatic detection / clean up process didn't work.
Any ideas?
Thanks

HT4623 How do I download iOS 7 on my iPad 2? I have tried many times and at the end it returns wit an error sign.

Having trouble downloading iOS 7 to my iPad 2!!!!!!! Need help!!!! Tried many times and gives me error message!!

If you are using OTA (over-the-air) update on the device itself (Settings>General>Software Update and only available under iOS 5.x or above), try updating it through iTunes instead by connecting the device to your syncing PC.
See: http://support.apple.com/kb/HT4623
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Time capsule flashes amber before setup, when I input the network info it keeps saying "an unexpected error occured, please try again". Already tried 10 times, even resetting, same thing keeps happening... What to do?

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Sorry you have had such a bad first impression..
Is the ipv6 turned on? This was an after thought as they seem to have released both firmware and utility and woken up after the event to the fact they actually needed ipv6 on to manage it.
http://support.apple.com/kb/TS4597
Otherwise I don't see what you are using to connect to the TC from the iMac.. is it wired or wireless??
Can I suggest you do the setup again.
This time use ethernet to the TC.. in full isolation from the network. And do the setup manually.
You may need to factory reset again.. sorry about that .. and start over.. only the Mac plugged into the TC.. nothing else.
You may need further help just post where you get up to and we can sort out what is happening from there.
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I am not able to delete all the bookmarks that I select to delete by clicking on the star. Most that won't delete seem to be in the unsorted bookmark category. I have tried many times and they just won't delete. What can I do.?

When I follow the directions about deleting bookmarks by clicking on the bookmark, then clicking on the blue star and then clicking on delete bookmark, it will work with some but not all my bookmarks. I have noticed that the ones that won't work appear to be marked in unsorted bookmarks rather than bookmarks menu.
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I just want to delete the bookmark. Please help.

This can be a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

How do I get Itunes downloaded on a windows 7 32 bit laptop? I have tried many times and it will not recognize it. Thanks

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If you have an IPHONE 3G and you will be getting a new upgrade soon will you be able to get your downloaded music easily on your new IPHONE??

HT4009 I made an in-app purchase and it says I've already purchased this and it hasn't been downloaded. So I click ok and it says, Oops! Your transactiondidn't go through. Please try again. I have tried many times and my credit card has already been cha

I made an in-app purchase and it won't download. It keeps saying I've already purchased this in-app purchase but it hasn't been downloaded. It then say's Oops! Your transaction didn't go through, Please try again! and I have several times. The purchase has already been charged to my credit card on file.

Open the App Store and navigate to purchased, it should show the missing app under Not On This ipad. There should be a small cloud icon you can click on to download it.

Can't install windows support softwares?? it just said some files are corrupted and ask me to download a fresh copy, but i have tried many times and still failed!

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HT201272 Some of my song purches have downloaded while others will not. Any ideas how to fix this? I've tried to hit songs still not downloaded and it says there are no songs to be downloaded. Thanks

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If the songs are still on your ipod, make sure autosync is disabled in iTunes on your computer, connect and right click on it in the device list, then choose "transfer purchases" to copy all bought media and apps from your ipod to your computer.
If the songs are not on your computer and got deleted from your ipod as well, you can't get them back, unless you have a backup of your iTunes library as part of your computer backup.

SInce updating my iphone 5S to ios 8, iTunes shuts down during the app sync process. Any ideas how to fix? I now have the newest version of itunes on my laptop and it still shuts down.

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I feel its more of my sync drivers for itunes/iphone not working if that makes sense. Its not my itunes that stops responding, its more of that if the phone syncs up it fails to anything further.
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Try
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I disabled my iPhone 4 and while doing a restore via iTunes, it is downloading and timing out so the download is not completing. any idea how to get past that? I have tried many times and the same error keeps happening.

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