I downloaded firefox,i cant get it to open, yet when i tried to delete it, windows explorer says firefox is running, even though i have no internet on

i was at a hotel using wireless, but suddenly my computer shut down, saying something about a blue screen, when i turned it back on, it wouldnt fully load the games i play on facebook, so i tried a lot of things, then i downloaded mozzilla, nothing happens when i click on it so i tried to delete it but my computer says its running and i have to close it first, but i cant cos i cant get it to open!!!!!!!

Many thanks for responding. Your suggestion led me to this website:
https://support.mozilla.com/en-US/kb/Firefox%20is%20already%20running%20but%20is%20not%20responding
which infers the problem exists and seems to confirm the only way is to restart the machine.
Not being computer literate I cannot tell whether or not you can get around the 'lock/unlock' problem! What I need is an easy 'fix' but there does not appear to be one!!
Thanks for trying!
Cheers
Mike Barker

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b noir
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^^^^^^^^^^^^^^^^^^^^^
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^^^^^^^^^^^^^^^^^^^^^^
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