I fixed the Firmware Problem on my zen xtra 40 gb here is

I FIXED IT WEEEEEE
1 i installed a fresh coppy of windows
2 installed mediplayer 0
3 opened media player ten and set it up like normal
4 downloaded the driver pack for the zen xtra
5 downloaded the plays for sure firmware update
6 installed the drivers
7 opned the update and left it on the lenguage selection screen
8 plugged up the player and it said nomad zen xtra then? mtp device
9 then asked to sync with wmp 0 so i did
0 left mp0 open
1 then selected english
2 then clicked upgrade
and i got a mesage that media player was interfearing with the update
3 so i closed media player
4 and clicked refresh
5 and then update and it worked
IT ACTUALLY WORKED

See the link in the FAQ post "PC connection problems with your player".

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