I forgot my passcode, so I was unable to access my phone. I then tried to restore it, but it has frozen during the process. It won't connect to my mac again and I can't stop the process because my lock button is broken. What do I do?
I forgot my passcode, so I was unable to access my phone. I then tried to restore it, but it has frozen during the process. It won't connect to my mac again and I can't stop the process because my lock button is broken. What do I do?
My first advice is "Back up the device, then have it replaced." Second item of advice, "Don't forget your passcode."
One of the purposes of the lock button is to recover from certain software failures. Without the lock button, such a recovery is nearly impossible. My advice would have served you best when the malfuction first developed, not after you forgot your passcode.
Similar Messages
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My lock screen is frozen! It will not let me slide to unlock or touch the screen at all. I can't power it down either because the lock button is broken. A friend of mine said I might need a new Digitizer? Is there anyway I can avoid that? Pleasae Help!
I am having the SAME exact problem! Except instead of lock button broken it's my home button so I can't do the whole "put in recovery mode" deal. My screen only says "tap the home button 3 times" and it has my screen locked until I hit the home button but since it is broken I can't get in my phone at all. I have all of my work info in my phone so I'm screwed and can't get any help. PLEASE let me know if you find a way around this...!!!
Thanks! -
the "not enough storage" window wont close when i press close and it wont reset because my lock button is broken. what do i do?
Battery does not appear to charge
Important: iPod touch cannot be charged with a FireWire-based power source.
Verify that the power source being used is working properly.
If connecting to a computer's USB port, verify it is a high-powered USB 2.0 port. Note: The USB ports on most keyboards don't provide enough power, so if you're connecting iPod touch to a keyboard, make sure it has a high-powered USB 2.0 port.
Verify the computer is turned on and not in sleep or standby mode. If iPod touch is connected to a computer that's not turned on or is in sleep or standby mode, the iPod touch battery may drain.
Try another USB port.
Try charging from a USB charger if available.
If that does not help, try another USB cable if available.
Learn more about charging the battery.
The Home button isn't working
Put the iPod Touch to sleep.
Wait a couple of seconds.
Press the Home button.
iPod Touch should wake up.
If iPod Touch does not wake up, then iPod Touch should be serviced.
Resources for Service
http://support.apple.com/kb/he57
https://selfsolve.apple.com -
How do you stop inadvertent contact with the touch screen? Why no Lock Button? Doesn't anyone work out at Apple?? MY Gen 7 also doesn't link to workout equipment automatically like my Gen 6 and I can't stop the bloody voiceover. Any thoughts?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I just got my first mac pro and I can't get the photos out of iPhotos and move them on my hp external hard drive, I try export says unable, then I try to drag it from the desktop to the external hard drive but same problem. what to do? Thank you so much
How is your external drive formatted? Use Disk Utility to check the volume format. If it is NTFS, you will need to reformat the HDD as exFAT in order to retain universal compatibility (RW to it on both Mac and Windows).
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The other day I had to reset my phone because i pulled it out from my laptop when it was updating. I then tried to restore it but i clicked the wrong option and it has restored all of my stuff from 2 years ago, is there any way to get back the stuff I had
maggielou wrote:
I thought that I had backed up my pictures to icloud, but when I looked online at icloud, I don't see pictures listed. However, a few of the recent pictures have shown up on my phone.
IHow could I get these from my MacBook to my phone?
Thanks again.
When you log into you icloud account on your computer you are viewing data that you sync to icloud not the backups. You can't view the backups.
Look at the two links I provided.
You still didn't answer any of my two questions I asked. -
Well I got a iphone 5 black 16gb and well the iphone it won't connect to a Bluetooth device and the iphone 5 it won't last long the battery
What bluetooth device?
It supports stereo speakers/headsets, handsfree telephone devices/headsets, some keyboards, some peer-to-peer apps, and internet tethering if provided by the carrier. -
I reset everything on my iphone 4 and now it's stuck on a loading scree and my lock button is broken. what do i do?!
There is nothing you can do as you won't be able to reset the device.
You can wait until the battery goes flat then try connecting it to power so it restarts. If the same issue occours then you'll need to restore it on iTunes by entering recovery mode. -
My iPod touch is stuck in recovery mode and my lock button is broken what do I do
My iPod touch is stuck in recovery mode and my lock button is broken what do I do?
What happens when you connect to computer and restore via iTunes?
iTunes: Restoring iOS software
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I am unable to download any files without multiple new tabs opening at the top of my screen. I am unable to identify what the tabs are for and can't stop the process without logging off Foxfire completely. FoxFire has also corrupted other files and made them impossible to download (saved files)
Could you check your PDF viewer preference and try changing it to a different viewer to see whether that helps? This article describes how to access that setting: [[How to disable the built-in PDF viewer and use another viewer]].
Unfortunately, the settings file that stores those application handling preferences sometimes contains crossed up settings or settings which Firefox cannot actually implement. In that case, you generally need to rename or remove that file and let Firefox rebuild it. The steps for that are in this article: [[Firefox repeatedly opens empty tabs or windows after you click on a link]] -- skip to the section "Reset actions for all content types". -
I tried to import picture/video files from iPhone 5S to MacBook Pro Aperature. It appeared to be trying to download every picture I have ever taken even tho I checked do not import duplicates. The phone is not connected to lap top. It has been spinning for 1/2 day. I can't stop it. I can't shut down the computer. How do I stop the import and shut computer down.
Hey L. DENISE,
I recommend that you use the following article to help you address this issue:
OS X: How to quit an unresponsive application using Force Quit
http://support.apple.com/kb/ht3411
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
I've followed directions given here, but I can't unsubscribe. Why does it have to be so hard to unsubscribe? Help!
How do I unsubscribe for a particular thread. I don't understand
When you receive an email notification, there will be a link like this:
Click "o to the Message"
In the upper right corner of the page is a panel iwth "Actions"
Select "Stop email notifications". This should stop the notifications for this thread. -
I get an Invalid URL all the time for different sites. Why is this happening and how can I stop it?
No matter the site, it comes out of no where. I clear cache from browser, flush the DNS, change browsers, but nothing works. It eventually corrects itself after 10 minutes but puts a damper on the work day as I have to stop work all the time.
Hey Klaus,
That only showed the end of the URL. In the browser, the actual URL was appfirst.com/blog/wp-admin/post.php. -
My 7 year old has a passcode on her iPod touch. She forgot it, after multiple attempts at what it could have been, it comes up with disabled etc.....I have tried it in recovery and hooking it up to iTunes (which the device has been previously synced up to) to restore. But the problem I am having is it only gives me the option to update also, to iOS 6.1.3 with the new bug fix which it won't allow you to bypass the passcode. It gets a little into the downloading, turns the iPod on and then asks for the passcode to continue?! I am at a loss as to what to do now, as every forum says put it in recovery and restore. I can't use the 'find my iPhone' app as the iPod is offline. I've tried it on a laptop not prev synced up to and get the same problem. Has any one got any ideas!
Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer -
Does anyone know how to eliminate a mistaken apple ID that you still use as an email
but for some reason, now when I go to make a purchase at ITunes, it brings up this email
as my apple ID instead of my actual Id and it will not take the current password I have for
this email. Somehow I believe it is confused, because years ago this was my first email, and
it had a different password way back then, that I no longer remember.
I am very sorry if this all sounds confusing, but my Mac book has been out of commission for the
past year, and I have been recently trying to work on it, and I am not suave on the computer at all, so
if my next question sounds lame, you'll know why... I wondered if that may have caused any of my
latest hitches, only because when I first purchased Mac, 4 years ago, this rogue email was the one
I signed up with everything on my Mac, but I have not been using it for the past 9 months, just my
iPhone, until that died 3 months ago, and then I got this new I phone 5 2 months ago, thinking my
problems would be..., a thing of the past,??, for at least a little while??? But NO, they have not,
However, I'm sticking to the problem at hand, I have a full functioning apple ID that works and at
some occasional times, ITunes would bring the correct ID up. And only once in a while bring the
Bogus one up. But in the last few weeks, all it asks for now is the wrong ID and my frustration has
reached its max!!' I have missed out on purchasing two apps I needed, and some music I wanted,
and I don't think I'll be able to even use ITunes at all until I can know how to make my devices realize
that my email is an email, not a apple ID, and then make it accept my real ID!!!
Without having to eliminate, or delete my email address I still use, and receive mail
at. Please forgive this lengthy explanation!!!
I was only trying to make sense, if I confused you
more, I'm very sorry... Thank you for any brave ones that tackle this, and actually have some
Solutions for me.., I thank you much indeed!! Sincerely KimContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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