I forgot my password and have tried redownloading and restoring the software but nothing works
I forgot my password and have tried redownloading and restoring the software but nothing works
What happens when you place the iPod in recovery mode and then connect to your computer and restore via iTunes? Error messages?
To place in recovery mode see:
iPhone and iPod touch: Unable to update or restore
Similar Messages
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i have an apple account, but i created a new one because none of the passwords i use worked on it (i hadnt been on in a while)
so i set up another account with the same email and a new password on January 27. i have chevcked my emails every day since then and my junk email folder and there is nothing there to help me!
i cant log on to or use my itunes at all because it tells me that i havent verified my password and every time i click resend verification email and nothing comes to my email.
i dont know what to do now, i have just tried to reset my password online and it said that it worked, but when i go on itunes there is still nothing working...
any help would be appreciated!The very similar situation with mine:
https://discussions.apple.com/thread/3492726
I can't find any solution. I don't even remember when I changed my apple ID! So does that means I cant recovered my purchased apps from my " old" account? I am totally innocent, for I did not intend to "Change" my account name -
I forgot my password and follow the steps but my email did not received the reset password email
I forgot my old apple password and I follow the steps for reset my password. But my frustration is when i login my email there was no email on resetting my password.
I've never received reset password emails.
Despite waiting 24hrs (as some forum posts had suggested it takes a bit of time to come through). So I created new account using a new email.
But now I have the same problem on a different account, and still nothing received. I've checked spam folder and email server but nothing is received. Other emails from Apple have been received, when I added voucher and when I registered to this forum.
So if anyone else has found a resolution I would be most interested also. -
For the past month I've been trying to update my iphone 4 (Verizon) from 4.2.6. I've got iTunes 10.2.2.14. My computer runs Windows XP.
When I try to update, I get a 3194 error message. I've tried everything that's been suggested in the forums here to fix this problem, including even uninstalling my antivirus, not just disabling it. Nothing works. I've tried resolving it through Apple Care, to no avail. Can someone please help me resolve this? This is a stock phone, it has not been jailbroken or customized. If you've resolved this yourself successfully, please let me know what you did to fix things. I'm stuck!
Thanks so much to anyone who can help with this intractable problem.Try updating the iPhone on another computer or in another user acconut.
Apple has an article for specific error codes here -> http://support.apple.com/kb/TS3694
This device is not eligible for the requested build: Also sometimes displayed as an error 3194. If you receive this error, update to the latest version of iTunes. If you do have the latest version of iTunes, this can occur when you attempt to restore using an older .ipsw file. Try restoring in a new user to ensure that iTunes downloads a new IPSW. 3rd party security software or router security settings can also cause this issue, to resolve please follow Troubleshooting security software issues. Downgrading to a previous version of iOS is not supported.
WTH. -
I keep having popups, I have tried a lot to fix it but nothing works.
A friend of mine tired downloading a movie and I think I've got a virus from it. I keep having pop-ups and whatever I do nothing works. I don't know what I should do.
AdwareMedic 2.2.1 system report - Tuesday, February 3, 2015 @ 2:33:10 PM
Mac OS X version 10.9.5
14:33 up 1 day, 17:38, 1 user, load averages: 3.79 2.16 1.83
Safari extensions
/Users/arianarodrigues/Library/Safari/Extensions/wrc.safariextz
Name: Avast Online Security
Modified: Monday, February 2, 2015 @ 11:17:22 PM
Chrome extensions
/Users/arianarodrigues/Library/Application Support/Google/Chrome/Default/Extensions/aapocclcgogkmnckokdopfmhonfmgoek
Name: Google Slides
Modified: Monday, February 2, 2015 @ 11:18:33 PM
/Users/arianarodrigues/Library/Application Support/Google/Chrome/Default/Extensions/felcaaldnbdncclmgdcncolpebgiejap
Name: Google Sheets
Modified: Monday, February 2, 2015 @ 11:18:33 PM
/Library/Application Support/Google/Chrome/External Extensions/gomekmidlodglbbmalcneegieacbdmki.json
Name: [Unknown error extracting extension in CChromeExtension.GetNameFromCRX]
Modified: Monday, February 2, 2015 @ 11:17:17 PM
Firefox extensions
/Users/arianarodrigues/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/[email protected]
Name: Avast Online Security
Modified: Monday, February 2, 2015 @ 11:17:23 PM
Login items
iTunesHelper, Spotify
Startup items
None
System startup items
None
User launch agents
total 32
-rw-r--r--@ 1 arianarodrigues staff 6148 Feb 2 18:20 .DS_Store
-rw-r--r-- 1 arianarodrigues staff 507 Feb 2 23:17 com.avast.home.userinit.plist
-rw-r--r--@ 1 arianarodrigues staff 542 Feb 2 22:52 com.spotify.webhelper.plist
System launch agents
total 8
-rw-r--r-- 1 root wheel 436 Feb 2 23:17 com.avast.userinit.plist
System launch daemons
total 24
-rw-r--r-- 1 root wheel 571 Feb 2 23:17 com.avast.init.plist
-rw-r--r-- 1 root wheel 685 Feb 2 23:17 com.avast.uninstall.plist
-rw-r--r-- 1 root wheel 694 Feb 2 23:17 com.avast.update.plist
Third-party kernel extensions
com.avast.PacketForwarder (2.0) <4 1>
com.avast.AvastFileShield (2.1.0) <5 4 1>
User cron tasks
None
Root cron tasks
None
launchd.conf contents
None
DNS settings
Server: 192.168.1.1
Hosts file
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost
Scan log
2015-02-02 20:43:53: ----- Scan Started -----
2015-02-02 20:43:53: Scanning with signatures version 50
2015-02-02 20:43:53: Buca Apps : /Users/arianarodrigues/Library/Application Support/webHelperApp
2015-02-02 20:43:53: Buca Apps : /Users/arianarodrigues/Library/WebTools
2015-02-02 20:43:53: ----- Scan Ended -----
2015-02-02 20:43:57: +++++ Attempting to remove adware +++++
2015-02-02 20:43:57: /Users/arianarodrigues/Library/Application Support/webHelperApp
2015-02-02 20:43:57: /Users/arianarodrigues/Library/WebTools
2015-02-02 20:43:57: +++++ Adware removal complete +++++
2015-02-02 20:45:31: ----- Scan Started -----
2015-02-02 20:45:31: Scanning with signatures version 50
2015-02-02 20:45:35: No adware found
2015-02-02 20:45:35: ----- Scan Ended -----
2015-02-02 22:22:33: ----- Scan Started -----
2015-02-02 22:22:33: Scanning with signatures version 50
2015-02-02 22:22:41: No adware found
2015-02-02 22:22:41: ----- Scan Ended -----
2015-02-03 14:13:20: ----- Scan Started -----
2015-02-03 14:13:20: Scanning with signatures version 50
2015-02-03 14:13:32: No adware found
2015-02-03 14:13:32: ----- Scan Ended -----
2015-02-03 14:30:22: ----- Scan Started -----
2015-02-03 14:30:22: Scanning with signatures version 50
2015-02-03 14:30:25: No adware found
2015-02-03 14:30:25: ----- Scan Ended ----- -
And if it is a hardware issue, how much will it cost me to get it fixed? Please help..!
Then as you've tried resetting the phone, the next step is to restore it from the latest backup. If that doesn't work, restore it as new, and if that doesn't work take it to Apple.
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I tried to update my ipad through wifi and followed the steps. It says that update is complete however i must connect to itunes and restore the updates but itines says i dont have permission to do so. KIndly assist on the stages to follow. Screen is black ad i unable to work on it.
Kindly give some suggestions
Regards
BanziHello Mayanii,
This display and behavior indicates that the iPad is in recovery mode and must be restored.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Cheers,
Allen -
Music I already have on my computer will not pull up in itunes. I dragged the files, copied the files, and even tried adding the files but nothing works. The songs play on any other program except for itunes. What do I do??
OMG......THANK YOU THANK YOU......I been reading articles after articles and nothing was working......tryed the Crtl+S and there it was. I can not thank you enough......I appricate it Can not believe it was that simple. I am one happy person again.....
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My IPhone shut off by itself and I can't turn it back on. My lock screen button is broken and I tried plugging it into the wall but nothing happened. Can you guys please help me.
IIf the battery was completely drained it might take some time before the phone will respond. Wait at least 30 minutes with the phone connected to the charger. Then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. If the phone starts up let it continue to charge until it's 100%.
if the broken button will not let you do the reset Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support. -
My itunes will not open at all - I repeatedly get the message"itunes library is corrupted...not installed correctly...please reinstall itunes" I have tried opening all my itunes folders but nothing will even open.
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
A message cannot be seen on my incoming emails. I can only view the message if I click on reply. Also any links attached to email will not open. I have tried everything to solve the problem but not able to.
Try closing the Mail app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
I just finished updating my iPhone 5 to iOS 8.0.2. It was working fine after a week, and then just yesterday, I couldn't access Instagram when I was on cellular data, but with Twitter, Facebook, etc. I had no problems. I tried restarting my phone, restarting the network settings, even reinstalling the app but nothing works. What should I do?
P.S. I have the same problem with my Clash of Clans app. Only works with Wifi, the app doesn't load when i;m oHi, dansamson.
Thank you for visiting Apple Support Communities.
I would recommend going through the steps in the article below. If the issue persists and your device OS is up to date, I would recommend contacting the developer of the app.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Cheers,
Jason H. -
my ipod touch won't turn on...have tried charging, connecting to the laptop, restarting - nothing is working!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
my ipod will not charge or turn on or show any sign and its not jailbroken and i tried holding the home and power button and all that stuff but nothing works please helppppppp
Go through the steps here and see if anything works for you.
iOS: Not responding or does not turn on - Apple Support
You might have to bite the bullet and restore the device if nothing else works. If that doesn't bring it back to life, make an appointment at an Apple Store and let take a look at it. -
4 hours ago my iphone randomly turned off and now i cant get it to turn back on. Ive tried everything, trying to reset it, charging it but nothing works! the charging symbol doesnt even come up when i plugged in the charger. Please help!
Hello there, LaruaGalliers.
The following Knowledge Base article provides some great troubleshooting steps for your issue:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Particularly:
Battery does not charge
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
iPhone or iPod touch displays the low-battery image and is unresponsive
If you see the image below, charge the iPhone or iPod touch with USB power adapter for at least 15 minutes.
You should see this image when iPhone or iPod touch begins to charge:
If the screen still displays the low-battery icon, try turning the iPhone or iPod touch off and then on again.
If the issue persists, follow these troubleshooting steps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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