I get a repeated dialogue box saying that "Account expired, Renew prescription now to resume service," but nothing as to where this is coming from!

Every few days I get a small dialogue box saying "Account expired...Renew subscription now to resume service" and there is a Renew Subscription button. There is NOTHING noting what the account is or even the 3 buttons at the top left (Delete, Minimize or Expand). They come up and collect every 3 or 4 days and I have to move them off to the side. The only way to make them disappear altogether is to restart the computer.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
You may also have malware, check with all programs.
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]

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Any advice on how to switch to ICloud on my 3g IPhone? I am supposed to install OS 5, but the dialogue box says that my 4.2.1 OS is the current version and does not give me the option of downloading OS5. Apple says I have to be running 5 to switch.

Any advice on how to switch to ICloud on my 3g IPhone? I am supposed to install OS 5, but the dialogue box says that my 4.2.1 OS is the current version and does not give me the option of downloading OS5. Apple says I have to be running OS5 to switch.

"iCloud requires iOS 5 on iPhone 3GS or later, iPod touch (3rd and 4th generation), iPad, or iPad 2; a Mac computer with OS X Lion
From here > http://www.apple.com/icloud/

I have a problem with Mobile me when i put my password it says that my user name or my password is wrong but nothing is wrong

i cant login to Mobile Me with my account, i type my ID and my password good, but it says that is wrong, and its not, and i change my apple ID to see if with that i could login but i cant,

oo! i didnt know that, ok but in my Mac book it says Mobile me and i send you an image, so you can see my problem, is in spanish by the way, but i know u told me that was shut down, but i wont have any problem if i dont login in Mobile me?
mproblem

HT1296 my itunes say that my contacts are being synced over the air but nothing is happening??

I've just upgraded to a 4s and I am trying to get my Outlook contacts synced with my phone. My itunes says my contact are being synced over the air but nothing is happening. can anyone tell me what i'm doing wrong or how to sync with the phone? thanks

Hello there, eocrbhll.
The following Knowledge Base article should be helpful:
iOS: Syncing with iTunes
http://support.apple.com/kb/ht1386
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

How do I make sure that all Firefox sessions are closed so I can download 6.0? Keep getting a dialogue box saying that only 1 can be open at a time. Only 1 IS open, and I need this update to meet a system requirement for an online class.

Not sure what I can add to that. I actually shut down my Mac to make sure no sessions were open before I tried again. Help.

Must be the "hang at exit" problem. 
#Stop the Firefox process:
#*[http://kb.mozillazine.org/Kill_application Mozillazine - Kill application]
#*Windows 7 users click [http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 here]
#*Mac users: http://techheavy.com/2011/02/the-mac-task-manager/
#Why Firefox may hang:
#*[http://support.mozilla.com/en-US/kb/Firefox+hangs Firefox hangs] (see Hang at exit)
#*[http://kb.mozillazine.org/Firefox_hangs Firefox hangs (Mozillazine)] (see Hang at exit and Closing Firefox properly)
#*[https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding Firefox is already running but is not responding]
#Use Firefox Safe Mode to find a problem with an Extension or Plugin:
#*Don't check anything when entering Safe Mode, just continue
#*If the problem does not occur in Safe Mode it is probably and Extension or Plugin causing the problem
#*See:
#**[[Safe Mode]] and [http://kb.mozillazine.org/Safe_Mode Safe Mode (Mozillazine)]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+plugins Troubleshooting plugins]
#**[http://support.mozilla.com/en-US/kb/Basic+Troubleshooting Basic Troubleshooting]
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''

When I try to print (i.e., airline boarding pass) I get an empty dialogue box stating that the requested item is not encrypted, so I end up printing a blank page..........what do I do????

the printed info at the top of each blank page is.......
chrome://agtb/skin/toolbar/flashshell.html

Your above posted system details show outdated plugin(s) with known security and stability risks.
# Shockwave Flash 10.0 r45
# Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/

When trying to import photos with iPhoto from photoshop.. won't let me keeps saying that the photos are already in the iPhoto library but they are not... need to fix this

When trying to import photos with iPhoto from photoshop... won't let me keeps saying that the photos are already in the iPhoto library but they are not

If you are using Photoshop from within iPhoto the following may help with the workflow. However, we do need to know the answers to the questions posed by Terence and Larry to be able to help you.
Using Photoshop or Photoshop Elements as Your Editor of Choice in iPhoto.
1 - select Photoshop or Photoshop Elememts as your editor of choice in iPhoto's General Preference Section's under the "Edit photo:" menu.
2 - double click on the thumbnail in iPhoto to open it in Photoshop. When you're finished editing click on the Save button. If you immediately get the JPEG Options window make your selection (Baseline standard seems to be the most compatible jpeg format) and click on the OK button. Your done.
3 - however, if you get the navigation window
that indicates that PS wants to save it as a PS formatted file. You'll need to either select JPEG from the menu and save (top image) or click on the desktop in the Navigation window (bottom image) and save it to the desktop for importing as a new photo.
This method will let iPhoto know that the photo has been editied and will update the thumbnail file to reflect the edit..
With Photoshop Elements the Saving File preferences should be configured as shown:
I also suggest the Maximize PSD File Compatabilty be set to Always. In PSE’s General preference pane set the Color Picker to Apple as shown:
Screenshots are from PSE 10
Note 1: to switch between iPhoto and PS or PSE as the editor of choice Control (right)-click on the thumbnail and select either Edit in iPhoto or Edit in External Editor from the contextual menu. If you use iPhoto to edit more than PSE re-select iPhoto in the iPhoto General preference pane. Then iPhoto will be the default editor and you can use the contextual menu to select PSE for your editor when desired.
Note 2: editing a RAW file with either PSE or PS creates a new file which must be saved outside of iPhoto, i.e. the Desktop, and imported as a new photo into the iPhoto Library.

I hear very soft audio (advertising) in the background - how can I get rid of it? Cannot tel where it is coming from.

These are commercials that I get very softly in the background - I have checked every tab for hidden ads, cannot find where this is coming from. What gives?

You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.
Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox profile folder.
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Multiple_profile_files_created
Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Page / Tab Title ... where is it coming from, so that I can change it?

Greetings!
I'm new to Application Express, and can't find the place where I change the title of a page (or is it part of a tab?). I can change the tab title, but can't seem to find where to change the title that seems to accompany it at the left of the page.
If I could include a screenshot, I'd be able to show this clearer, so will have to mockup what I mean ... hopefully it will be clear enough....
Below, I have a page with a single level of tabs - One was originally called "UNPLANNED_OUTAGE" and this was the title of the tab, and the title at the left of the screen. I have changed the tab title to the desired "Outage Summary", but can't find where I can change the title at the left of the screen (currently still "UNPLANNED_OUTAGE"). I want to change it to "Outage Summary" like the tab, or to something else, but can't find in Application Express where this is coming from.
......................................................................... | Outage Summary | Tab 2 |
UNPLANNED_OUTAGE
Region Title
Region ... etc ...
Regards,
Roger

Hey Roger
I am not sure exactly what your question was. However, if I understand correcrly, you want to change the PAGE title (displayed on the typically blue frame of the MS IE window).
Go to the Page design mode, and in the PAGE region, click on the TITLE link. Edit the title.
If this is what you were looking for, great. I'll give you another unsolicited advice. Start your page title with a page number, e.g. "Page 651 - Form on Enforcement Action Requests."
That way, even when the thickest of your users report problems, or have suggestions for improvement, they will be able to tell you which page they are looking at...
Vojin

I purchased an annual subscription to Acrobat Pro XI and installed two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that

I purchased an annual subscription to Acrobat Pro XI and installed on my Mac two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that won't open. SOS!

Hi Margot ,
You can click on accept or buy ,which ever option you see on that dialog box.It will prompt you to type in your Adobe Credentials.You can license it by doing the same.
If it still doesn't work ,follow these steps and see how it goes .
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and try to activate and check.
Regards
Sukrit Dhingra

When I start firefox, I get a Dialogue bx saying that Firefox had stopped working and Windows is checking the cause, another dialouge box., I have Google Chrome working on my Laptop.

When I start firefox, I get a Dialogue bx saying that Firefox had stopped working and Windows is checking the cause, another dialouge box says that A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is found,the problem continues, I have Google Chrome working on my Laptop.

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
See also:
* http://kb.mozillazine.org/Unable_to_save_or_download_files

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet. I get a dialogue box saying the QuickTime plugin has failed. I have tried to download the latest plugin but this doesn't work. Can anyone help?

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet using either Safari or Firefox. I get a dialogue box saying the QuickTime plugin has failed. Can anyone help?

Is this what you downloaded: iTunes 10.7?
When the update fails what if any error report do you get, specifically? Please do this before trying again:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

I am trying to buy an app (Aperture). I don't see a "buy" icon in the app store. If I go to Apple site, there is a buy icon but when I click it, I get a dialogue box saying the link needs to be opened with an application. Please help. Thanks.

I am trying to buy an app (Aperture). I don't see a "buy" icon in the app store. If I go to Apple site, there is a buy icon but when I click it, I get a dialogue box saying the link needs to be opened with an application. Please help. Thanks.

Hi ...
Installing the OS X Lion Update 10.7.3 (Client Combo) will reinstall the App Store for you.
Restart your Mac after the combo is installed then try purchasing Aperture.

I have a Belgian Apple ID, but want to use the UK i-tunes store. I get a dialogue box saying "The Apple ID is only valid for purchases in The Belgian iTunes store". Is there any way around this? Thanks, Jackie

I have a Belgian Apple ID, but want to use the UK i-tunes store. I get a dialogue box saying "This Apple ID is only valid for purchases in the Belgian itune store". Is there any way around this? Thanks, Jackie and Manuel

When you move to Portugal (very nice, I've just come back from visiting Cascais/Sintra/Sines ) I think you'll just get re-directed to Portuguese iTunes. When I moved to France from the UK I got re-directed to the French store.
To view UK programmes in France I used to subscribe to a VPN server through https://www.my-private-network.co.uk/ (there are others, but very pleased with their service). The catch-up channels (iPlayer, etc) think you're in the UK so you can watch the programmes online. Wouldn't work with iTunes UK store though .

Icloud backup - my ipad is hung with the dialogue box saying "this iPad hasn't been backed up in 4 weeks. Backup happen when this iPad is plugged in locked and connected to WiFi". Even after doing what is said, I am not able to do anything with the iPad -

My ipad is hung with the dialogue box saying "this iPad hasn't been backed up in 4 weeks. Backup happen when this iPad is plugged in, locked and connected to WiFi". Even after doing that, I am not able to do anything with the iPad - neither able to reboot nor able to get to the homescreen. The dialogue box doesn't go at all even after pressing OK a hundred times. I treid tacking the back up through itunes and through 3G conncetion but of no avail. Please help

I too have been having this issue since about 12/14. That is around the same time I got the Ipad for my kids. I am unsure if it is related. I have tried logging out of icloud/deleting it and trying again. Removing most of the apps to sync. I reset my router. All of the attempts have produced zero results. I will be anxiously watching this thread for some help. Good luck to you also

I get a repeated dialogue box saying that "Account expired, Renew prescription now to resume service," but nothing as to where this is coming from!

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