I got a Firefox alert My PC may have a serious virus! Is this legitimate

I got the following message on my computer screen, is it legitimate, should I respond to it or ignore it?.
Firefox-Alert!
Warning: Your PC may have a serious virus!
Browser: Firefox 34.0
OS: Windows
If you are seeing this message you need to call Windows Support XXX (TOLL FREE) immediately.
Technicians are awaiting for you call for FREE DIAGNOSIS & PRIORITY assistance removing malicious viruses from your PC.
browser.hijacker.spy/trojan.fakeAV-download
Help! Please respond if such message is legitimate or I should Ignore it. Thank you.
<sub>edit: removed fake hotline number. (philipp)</sub>

Please scan your computer for Malware. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Similar Messages

  • I may have downloaded a virus or malware by accident. How do I check to make sure? I have a iMac with OS X version 10.9.4

    I may have downloaded a virus/malware by mistake. How do I check to see?

    Did you open an attachment in the email?
    I don't understand why Rudegar is talking about this happening in iOS????
    ...software can't be added from a mail or website
    But if an attachment was opened in that email... And there are drive-bys from sites, if Java is enabled in the browser.

  • I keep getting popups telling me to update firefox to 6.1 - the firefox website tells me I have all updates. Is this a hacker trying to enter my computer?

    Question
    I keep getting popups telling me to update firefox to 6.1 - the firefox website tells me I have all updates. Is this a hacker trying to enter my computer?

    Do you mean this?
    *Firefox > Options/Preferences > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"
    The setting in "Tools > Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.
    See also:
    *https://support.mozilla.org/kb/settings-network-updates-and-encryption#w_general-tab
    *http://kb.mozillazine.org/accessibility.blockautorefresh
    *http://kb.mozillazine.org/Accessibility_features_of_Firefox
    Can you attach a screenshot if this isn't your problem?
    *http://en.wikipedia.org/wiki/Screenshot
    *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
    Use a compressed image type like PNG or JPG to save the screenshot.
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
    *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • Just got my video ipod and I may have a problem

    Hey guys, I literally just got my new video ipod (80gb) and when I went to plug it in to my computer, the connector that goes into the ipod doesn't go in very easily. I'm not sure if this is normal or not, but it didn't happen on my old ipod. It feels as if I'm grinding against the sides...
    If this is an issue or normal please tell me. I don't want to break the thing before I use it

    First question: try pushing in on the sides of the cable going into the iPod. If it is still difficult to connect make sure there is nothing impeding the connection in the iPod side or on the cable.
    Second question: I've used my 5th gen iPod on many flights and have not experienced the problem and there are people who have used them in the mountains. Others are reporting problems on flights. It doesn't break the iPod, it just is resetting on them and then works again on the ground. I'm wondering if some airlines are pressurizing their cabins above the 10,000 foot level.

  • I just had a screen pop up from Mozilla Firefox. Warning: system may have found viruses on your computer.

    It said for help removing virus's, call tech support online free right away 1-888-989-1604. Is this yours first.
    Wvd.proresync.net/sd/coops-1.2.0.html?u=http%3A%2F%2F114934url.directdisplayad.com...........ect

    hello, mozilla will never send out such kind of popups - this is a scam trying to trick you into downloading more mailcious stuff. in case you're getting such kind of pop-ups regularily though, this by itself might be a symptom that there is already adware/malware present on your system.
    <br>in this case please try the following:
    # [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords)
    # afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
    # finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well.
    [[Troubleshoot Firefox issues caused by malware]]

  • I got a false email stating I needed more space in my ICloud account. I think it may have dropped a virus.

    I received an email that I presumed was from Apple stating that I needed additional memory in my iCloud account. When I opened it a Chinese Lumber store advertisement started. It took a few seconds to stop it and I immediately deleted it. I suspect I have a security breach and my now have an infected computer. This kind of thing was routine with Microsoft. Any information on this email?

    There are no virus threats for the Mac at the moment. There is other malware though.
    To keep up with current affairs: http://www.thesafemac.com
    Information on Virus protection: http://www.thesafemac.com/mmg-antivirus/
    (If you don't like reading, skip everything but the last paragraph.)

  • We are in urgent need of the end of support date for Firefox 3.6. I have been unable to find this information anywhere. Can someone please provide the date, or a link to the location on the Mozilla web site for lifecycle dates?

    We are currently supporting an older application which will no longer be patched for future browser releases. We need the end of support date, so we can plan accordingly. Any assistance is truly appreciated.

    Hi Tony, and thanks for the reply. I was hoping that might be the case.
    Does Mozilla not publish lifecycle dates for Firefox? The reason I am inquiring further, is that our intention is to have upgraded the product we are currently running by late August of next year. I was trying to determine if 3.6 would be supported through August of 2012. I probably should have been more specific with my initial post.

  • I downloaded Firefox 4 and don't have the new features. This was also the case with the Beta version.

    I went through the tutorial, but I don't have the features that are shown. I had tested the BETA version and this was true with that. I use Window XP. Do I need something else to have the new features of Firefox 4?

    Follow these steps to fix it:
    Firefox Menu > Options > Toolbar Layout > Place your Reload button to the left of the Stop button and they will integrate after you close the Customize Toolbar box. Do the same, but place them to the right of the address bar and they will integrate into the address bar.
    Hope this helps!

  • I opened an email that may have contained a virus, do i need to run a scan?

    how do you run a virus scan using OSx mavericks?

    You do not need to run any virus scan. Some of these anti-virus scan software can create problems.
    Install all System, Applications and Security updates released by Apple.
    Install software direct from Application manufacturers or App store, not from third party suppliers
    For more about anti-virus:
    http://www.thesafemac.com/mmg-antivirus/
    Best.

  • I got a fraud alert from Firefox when entering in personal information...did the personal information go through, or did Firefox stop it?

    I got a fraud email from "Apple" saying that my Apple ID had been used to make a charge on my account, from Russia, and I needed to confirm some information to delete the charge.
    Like a dummy, I entered in my personal information. When I clicked done, I got a webpage in my Firefox browser saying that it was a fraudulent website and chose the option to "Get me out of here!"
    I'm wondering if my personal information actually went through, or if Firefox stopped it because that was a known fraudulent site?

    It's possible that the information went through (and BTW, Apple would never send you an e-mail like the one that you sent, that's an easy scam to identify).
    To be safe, change any passwords associated with any accounts you have that could have been compromised due to this. Apple ID, E-mail, etc.

  • I still get a firefox security alert that my system affected by numerous virus attack even after I performed a full scan using microsoft security essential. what is the problem?

    I get a firefox security alert that my system affected by numerous virus attack. I performed a full scan using microsoft security essential immediately but same message still pop up after that even though no virus was found during the scan.

    You may be visiting a web site that has been infected or is hosting malware.<br />
    You should never respond unrequested pop-ups that try to persuade you to download and install software.<br />
    Doing that is the way to get malware because no decent company would use such methods to inform you about that.<br />
    You only saw an animation and not a real scan.<br />

  • What is this offer ?? Firefox User: Critical Software May Be Out Of Date Install System Updates immediatley fix potential system faults. Updating takes a few se

    Firefox User: Critical Software May Be Out Of Date
    Install System Updates immediatley fix potential system faults.
    Updating takes a few seconds and no restart needed.
    Avoid Vulnerabilities.
    Reduce crashes and ensure optimal browsing experience.
    Automatically Updates.
    Save
    Install
    Supported Browser
    [Update] [Update]
    Firefox
    Manufacturer: Mozilla
    Last checked: 04/03/2015

    If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.
    *Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
    *Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

  • I don't know if this is a Firefox problem so I ask, When printing how come it always prints so small I nearly need a magnafing glass? Is this caused by something else I may have set incorrectly? help please, from a very satisfied Firefox user

    I don't know if this is a Firefox problem so I ask, When printing how come it always prints so small I nearly need a magnifying glass? Is this caused by something else I may have set incorrectly? help please, from a very satisfied Firefox user

    This only happens when I'm in my browser. Ex. when I'm on a site and I decide I like what I see and want to print it text that is, my printer always prints tiny. When I'm in Microsoft Word for ex. I print it and it looks like what I expect. So I don't know if somehow my printer got set to print tiny when on the web. If you can help me I would be most appreciative. Thanks again for your response.

  • Got a Security Threat Analysis claiming to be from Firefox showing multiple viruses on my computer. Is this legitimate?

    Got a Security Threat Analysis claiming to be from Firefox showing multiple viruses on my computer. Is this legitimate? It wanted me to download and open a fix it binary file.
    == This happened ==
    Just once or twice
    == today

    <u>'''In some cases'''</u>, the fake anti-virus will install malware if you click on a "Close" button or the "X" on the fake alert window. Generally, close in Task Manager's Processes tab, <u>'''''IF'''''</u> you can recognize the correct process to terminate.
    Yes, do a complete, thorough malware scan.

  • I accidentally got a virus on my iPhone and it may have gotten into the iCloud storage, how do I remove the virus OR how do I restore from a back-up that occurred before the virus infected the system?

    When I was browsing on Safari on my iPhone, I accidentally got an advertisement where you could not close it out unless you clicked on its pop-up screen. So I clicked yes (Looking back, I should've turned off my iPhone then immediately closed out the ad before it could load), then I closed out immediately. But then things went haywire as the Siri automatically went off without me pressing for it, then the music on the iPod part of my iPhone played randomly and got crazy. So I tried resetting the entire settings and restored at a previous point, but I want to be 100% sure the virus is completely gone. I fear it may have infected the iCloud storage and if I cannot completely wipe out the virus without removing any data that was stored prior to the incident, I want to be able to know how to restore from an older session before the incident happened.
    Can you please help me?

    If things seem to be going haywire with your phone, it seems that it MAY be a software issue.
    Now, that being said, that does not necessarily mean that it is a virus. Software issues do happen sometimes. It is probably just coincidence.
    What you need to do is restore the device using iTunes. This will fix any software issues. After you have done this, you can restore from an iCloud backup.
    iCloud does not back up the actual software, so no, the "virus" would not have gotten into the backups.
    The link below provides steps on restoring your device using iTunes as well as how to restore from an iCloud backup.
    http://support.apple.com/kb/ht1766
    Don't worry! Everything should be back to normal if you follow these steps.

Maybe you are looking for