I had a power outage, my battery powered surge protector worked. But now when I turn on my Apple TV, I cannot get beyond the computer and setting screen, and see the Apple TV options screen. What step am I missing. Internet is working.

After the power outage, turned on TV and tried connecting to my Apple TV, but directed to a screen with a computer Icon and a Setting Icon. Can't get past this screen to my TV options screen. Internet is connected??? How to I get to my TV options?

Yes I had already reset my internet connection and had no progress. However, while I was trying to figure out a solution I used my Apple TV to listen to music from my computer. Then I went back and tried again and the TV icons appeared - and Apple TV was working

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HT1766 I disabled and blocked my phone when it was stolen, i have retrieved the phone and restored service. Now when i turned it on it says iphone disabled connect to itunes.. I have and no change, what do i do?

I disabled and blocked my phone when it was stolen, i have retrieved the phone and restored service. Now when i turned it on it says iphone disabled connect to itunes.. I have and no change, what do i do?

You need to restore the phone in itunes in order to use it again, You will have to put the phone into recovery mode and restore to factory settings http://support.apple.com/kb/ht1808

HT1212 my screen is broken, it comes up with this message when I am trying to connect to itunes to get my pictures off. I cant even see the screen let alone enter a code, please help :(

my screen is broken, it comes up with this message when I am trying to connect to itunes to get my pictures off. I cant even see the screen let alone enter a code, please help

Can you tell if the screen is still functional?
I assume you've entered the password many times, so if it's possible, turn on the iPhone and picture where the unlock slider is, then where the keyboard is. You might be able to enter the password. If you can hear keyboard clicks, it should work.
If not, check out this thread: http://discussions.apple.com/thread/5044081?start=0&tstart=0
Cheers.

I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.

I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.

Did you rent the movie on your iPad? Are you trying to watch it on your iPad?
Do you have WiFi connectivity when trying to start viewing the movie?
You should have answered "yes" to all the above. If not, that is probably the source of your issue.

I have an ipod touch. previously when i did not update it it used to download skype and kik messenger but now when i have updated it it wont download any od them. i have 4.2.1 software at the moment. im really confused, what might be the problem here?

i have an ipod touch. previously when i did not update it it used to download skype and kik messenger but now when i have updated it it wont download any od them. i have 4.2.1 software at the moment. im really confused, what might be the problem here?

Many developers when they updated their apps fro the newer iOSs dropped support for the older iOSs. That included Skype and other developers. Unless you have a copy of the apps version that was compatible with your iPod/iOS you are out of luck. Do you cave such a copy in a computer file backup??

My father in-law bought an iPhone 4 awhile back and has been taking a lot of pictures with his phone and it's worked but now when he opens his camera it doesn't give him the option to use his front camera?

Why will his phone not give him the option of using his front camera?

Also, the iPhone is not a Storage device... has he been Backing Up Regularly...
How to BackUp > http://support.apple.com/kb/ht1766

I made a post and when I went under "Your stuff" there was a thread, but now when I go there it is not there anymore? I am new to this forum so can someone please explain to me what happened?

Just as the question asks.

Sorry, I did not that it was stolen until I bough it, than I actually told him I did not want it than and he told me that I would not get the money, and I went oh well .
I am going to give it back despite the fact I lost the money, I would not my iTouch to be stolen ever!
Thank You!
Last month though, I bought an iTouch, and during one of my classes someone stole it from my backpack, I know it. I do not know anyone who it might have been. No camera evidence either. I am wondering is their a way that I can track it. I checked the "Track my iPhone" but I think the person might have rest it to factory settings. Can they be traced in any way?
Is getting teh police worth it?

HT201303 I tried to change my email address on the apple ID but now when I try to buy an app or film it still comes up with my old email address and won't accept my password to buy anything. My old email address is no longer in use and can not be access

I tried to change my email address ID , but now when I try to buy an app or music it still shows my old email address and won't accept my password which I did not change. What can I do as I can't download anything ?

What id shows in Settings > iTunes & App Store ? If it's the old one then tap on it and log out of it and then log in with the updated version

I had a power outage while updating my Apple TV, now it only blinks

I had a power outage while my Apple TV was updating, now it only blinks

Try the steps here:
Apple TV (2nd and 3rd generation): Restoring your Apple TV

I have an IPod 2nd generation I bought from a pawn shop. It worked for a day but now when I try to charge it, it keeps switching back and forth from the large full screen icon of a low battery and a lighting bolt below to the blue screen with the apple s

I have an IPod 2nd generation I bought from a pawn shop. It worked for a day but now when I try to charge it, it keeps switching back and forth from the large full screen icon of a low battery and a lighting bolt below to the blue screen with the apple symbol in the middle. I had it on charge all night but still dead.

Try here.
iPod touch: Hardware troubleshooting
You may have a hardware problem.

HT3964 Had a power outage. My iMac comes on but screen is black. How do I get the screen to light up again?

Had a power outage and my iMac is on but the screen is black. How do I get it to light up again?

Your system may have suffered hardware damage if not connected to a UPS (Universal Power Supply), you can try doing a SMC reset, please click iMac SMC and PRAM reset for instructions. If that does not work make an appointment at your local Apple Store or AASP. BTW you can find UPS's at your local office supply store.

I have a 21.5 inch desktop running OS X Mav, I had a power outage and now some of my archived files have a 2056 year on them.

I have a 21.5 inch desktop running OS X Mav, I had a power outage and now some of my archived files have a 2056 year on them. The computer time and date is correct. Is there a way to get them corrected?

there is no external backup
That means there is no backup at all. Shut down the computer immediately and don't turn it on again until you have an external drive (preferably two) to dedicate to backup and are ready to back up. Then see below.
Mac Basics: Time Machine backs up your Mac

HT1533 My MacBook Pro fell and now when I turn it on its stuck at the apple logo screen with a loading circle underneath it. What can I do to get passed this?

My MacBook Pro fell and now when I turn it on its stuck at the apple logo screen with a loading circle underneath it. What can I do to get passed this?

Sounds like something internal was damaged in the fall, probably the disk drive. Take to Apple and ask them to fix it.
Allan

Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that.

Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that. How do I fix this issue?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

My battery meter is not showing up. Also when I plug my cable into charge the computer sparks are being discharged from the connection at the computer. What is going on?

No battery meter is showing up on display and sparks are discharged when computer is first plugged in. What is going on?

Hello Toniamato,
It sounds like your phone is not charging or charging very slowly. I would use these troubleshooting steps from the following article:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Thank you for using Apple Support Communities.
All the very best,
Sterling

I had a power outage, my battery powered surge protector worked. But now when I turn on my Apple TV, I cannot get beyond the computer and setting screen, and see the Apple TV options screen. What step am I missing. Internet is working.

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