I had a year long subscription to the teacher and student photoshop CS6 program. After I started the subscription, I bought the program, downloaded it, and canceled my supscription (so I thought). Now when I attempt to open photoshop, Adobe alerts me that

how do I get this resolved?

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HT1866 i am on windows seven and my itunes was working fine but now when i try to open it it tells me that "itunes is on a locked disk or you do not have write permissions for this folder" please help me

im really stuck

In my case its a new computer the old one was stolen and the time machine disk did not work for a restore but did for copying the info to the new mac

I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update, it says the latest version is unavailable to the U.S. I can't access photos

I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update on iTunes, it says the latest version is unavailable to the U.S. I wouldn't mind leaving it be but I can't access any of my photos. What do I do?

stuckoncc wrote:
I updated the latest version of iOS software on my Macbook Pro
iOS is on iPhones and iPads.
Are you using an iPhone or iPad?

I purchased a download copy of lightroom 6 from B & H Photo. When I attempted to open the download I got the following error message. "Download_Adobe_Photoshop_Lightroom_6_(Mac)" can't be opened because the identity of the developer cannot be confirmed

I recently purchased a download of Lightroom 6 from B & H Photo for my Macbook Pro
. When I attempted to open the download I got the following error message: "Download_Adobe_Photoshop_Lightroom_6_(Mac)” can’t be opened because the identity of the developer cannot be confirmed." What should I do?
Downloading, Installing, Setting Up

That's the Gatekeeper feature of your Apple OS X operating saystem kicking in.
See Fix the “App can’t be opened because it is from an unidentified developer” Error in Mac OS X

I attempted to install an update to my iTunes and got a "C Runtime Error" message. Now when I attempt to open iTunes I get a pop up that says to reinstall iTunes. But I can't open iTunes to reinstall it. How can I reinstall iTunes?

I received notification of ANOTHER iTunes update being available, so I attempted to install the update on my Toshiba Satellite laptop running Windows Vista. During the update process, two pop-up announced that I had a "Microsoft Visual C++ Runtime Library" Runtime Error, R6034 and another pop-up that states "iTunes" iTunes was not installed correctly. Please reinstall iTunes. However, I cannot open iTunes. I get the same pop-up telling me to reinstall iTunes.
I had many songs in my iTunes library that came from sources other than iTunes, mostly my own CDs. Plus, I have nearly $100 credit remaining in the iTunes store. I'm converned I will lose the songs and store credit if I reinstall iTunes. So my questions are:
1. How can I reinstall iTunes?
2. If I reinstall it, will I lose my store credit and non-iTunes songs?
Thanks,
Jim

See this User Tip by turingtest2
https://discussions.apple.com/docs/DOC-6562
JimmieJag wrote:
2. If I reinstall it, will I lose my store credit and non-iTunes songs?
Nothing should be lost... However... it is both Prudent and Recommended that a backup should have been created and maintained.

I went to download the new lightroom update but my computer went dead at 51 percent. I got back on and it was gone so i reinstalled now when i click to open it sats the lightroom catalog named lightroom 5 catalog cannot be opened because another applicati

please help I need to open my my lightroom to edit and it says lightroom catalog cannot be opened bc another application already has it opened.... I went to download the update but computer went dead when came back on it was gone so I reinstalled. now wont open but ps will help birth session to edit

Make sure you don't have another copy of Lightroom actively running on your computer. If not, find your catalog file in Finder/Explorer. Look for a file with the same name, but with a .lock extension. delete that file. Now Lightroom should open the catalog again.

I downloaded the PSD trial. Worked in it. Saved my file. Now when I try to open it it says "not a valid photoshop file"

I downloaded the PSD trial. Worked in it. Saved my file. Now when I try to open it it says "not a valid photoshop file"

That depends on why it won't open. Most of the time it means the file is corrupted and unlikely to be recovered. If you saved it right after adding or copying a LOT of layers - then it might just be the layer limit and we can attempt to recover it.

I have been using Elements 12 without a problem for 9 months. Now when I try to open the program, I get an error message "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all. What can I do to open the program?

I have been using Elements 12 without a problem for 9 months. Now when I try to open the program, I get an error message "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all. What can I do to open the program?

Thank you for responding. Nothing actually worked! After reading the posts online, I called Apple. They indicated they have seen problems with some software after their upgrades. The technician was able to fix the problem on my computer remotely, but I have no clue what he did! But, it was definitely related to their recent upgrade to my computer.

I have just transferred my application file from an Imac to an identical Imac, both running OS 10.9.5. When I attempt to open Photoshop 6, I am prompted for the serial number. I enter the serial number provided by Adobe, which I have confirmed with my "pr

I have just transferred my entire application file from an Imac to an identical Imac, both running OS 10.9.5. Everything works fine, excepting that when I attempt to open Photoshop 6, I am prompted for the serial number. I enter the serial number provided by Adobe, which I have confirmed with my "previous purchase" records kept by Adobe. It is demanding a "qualifying product", all of which is contained in the complete files I transferred. Why can't Adobe recognise my valid serial number for Photoshop 6?

I have just transferred my entire application file from an Imac to an identical Imac,
Say what?
Please use the proper installer.
Are you really talking about Photoshop 6 or about Photoshop CS6?

Hey, I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code

I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I work with a Mac & I had to restore my computer for my time machine back-up. When I attempt to open/edit a photo with either camera raw or photoshop I get the following error message: Error 150:30 , it also sys that licensing for the product has stopped

I work with a Mac & I had to restore my computer for my time machine back-up. When I attempt to open/edit a photo with either camera raw or photoshop I get the following error message: Error 150:30 , it also sys that licensing for the product has stopped working?

Unfortunately when Adobe products are restored from backup, especial CS4 and especially Mac, it breaks licensing.
There is a python script included in the license recovery kit that should work if you are familiar with Terminal.
If not, you must reinstall your CS4 suite. You don't need to delete your preferences, so it should be the same as before.
Error "Licensing has stopped working" | Mac OS
Gene

I have a mac g 5 and i uploaded Microsoft Office 2008 for my 90 year old mother. Now when she tries to open earlier word docs, they won't open at all :-( what happened?

HELP!!! i have a mac g 5 and i uploaded Microsoft Office 2008 for my 90 year old mother. Now when she tries to open earlier word docs, they won't open at all :-( what happened? I SEE THE WORD IN THE NAVIGATION BAR BELOW, but when she tries to open a word doc, the navigation bar opens and closes around the Word symbol and nothing happens :-( i'm going crazy :-( PLEASE CAN SOMEONE HELP AND LET ME KNOW WHAT TO DO?

If you have not already done so, repair permissions and restart your computer. Or boot up from your install DVD and run "Repair Disk" from the Utility menu. When done, restart back to your desktop, repair permissions and restart your computer. Suggest that you post in the Microsoft Office for Mac Forums if the above does not work.

TS1702 problem with updated find my iPhone app: when I attempt to open the FMi app, it tells me that I need to be a registered developer and run iOS7 to do so; is anyone else having this problem? I got the app as a regular update to my existing FMi app w

problem with updated find my iPhone (FMi) app: when I attempt to open the FMi app, it tells me that I need to be a registered developer and run iOS7 to do so; is anyone else having this problem? I got the app as a regular update to my existing FMi app which worked great.

The problem is being reported in the news media, yes. Apparently someone at Apple jumped the gun and uploaded the update before it was ready. They'll probably issue another update shortly, I would expect, but you can go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. If you have a backup copy of the older version of the app, remove the newer version, restore the old version to iTunes on your computer, and resync.
Update: Well, that was certainly quick. As of a short time ago, various sites are reporting that the Find My iPhone app is no longer displaying the previous error message. If it still is for you, delete it from your iPhone and re-download from the iTunes Store.
Regards.

When I attempt to open a PDF file I saved from a website, I get the message "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to correct this problem?

When I attempt to open a PDF file I saved from a website using Safari, I get the message "There was an error opening this document. The file is damaged and could not be repaired." When I save the same PDF file using FireFox it opens up immediately. Is there any way to correct this problem with Safari?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

When I attempt to open firefox an error message appears telling me that firefox is already running, but I can't find it running. How do I do so or in any case close the already running Firefox process?

When I attempt to open Firefox instead of Firefox opening, an error message appears saying "Firefox is already running but isn't responding. To open another window please close the existing Firefox process or restart the system.", but I can't find that process of Firefox in order to kill it, and after restarting the system there is still the problem. I have found an emergency fix to at least get online, and that is to use"Firefox_Profile_Manager" in the start menu's "run" start menu, but the
Firefox that then opens is that one doesn't carry over what I had in my bookmarks but starts bookmarks anew.

Sounds like it is hanging when you exit and later try to restart Firefox.
* How to stop the running Firefox process
** In Task Manager, does firefox.exe show in the '''Processes''' tab?
** See: http://kb.mozillazine.org/Kill_application
**Windows 7 users: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
* What may cause Firefox to hang at exit
**Windows 7 Task Manager: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
** http://support.mozilla.com/en-US/kb/Firefox+hangs
** http://kb.mozillazine.org/Firefox_hangs
** https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding
* You may need to try Firefox Safe Mode
** You may need to use '''Safe Mode''' to locate the problem: ***See: http://kb.mozillazine.org/Safe_Mode
***Firefox 4 users, hold the Shift key while clicking the Firefox 4 desktop icon to enter Safe Mode.
***Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox.
****In Firefox 4, Safe Mode also disables Plugins and Hardware Acceleration.
****If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode (In Firefox 4, Tools > Add-ons > Appearance). See: http://support.mozilla.com/en-US/kb/Using%20themes%20with%20Firefox#w_managing-themes-and-personas
****When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode".
****Test to see if the problem you are experiencing is corrected.
*** If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it
***#by enabling '''one at a time''' until the problem reappears.
***#You can also enable a few at a time (3-5), keeping track of what you just re-enabled to see if the problem re-occurs; this will help narrow down the possibilities if you have a large number of add-ons.
***#'''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit).
***#You can use "Disable all add-ons" on the Safe Mode start window.
**See the following for more information
*** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
*** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins
*** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting
 
 
'''You need to update the following:'''
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*Shockwave Flash 10.2 r153
*Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
#'''''Check your plugin versions''''' on either of the following links':
#*http://www.mozilla.com/en-US/plugincheck/
#*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#*There are plugin specific testing links available from this page:
#**http://kb.mozillazine.org/Testing_plugins
#'''Update Shockwave for Director'''
#*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
#*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
#*When the download is complete, exit Firefox (File > Exit)
#*locate and double-click in the installer you just downloaded, let the install complete.
#*Restart Firefox and check your plugins again.
#*'''Download link and more information''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''if you have it already installed'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do NOT have Adobe Reader installed'''):
#**SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded.
#**Use either of the links below:
#***https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox ''(click on "Installing and updating Adobe Reader")''
#***''Also see Download link''': http://get.adobe.com/reader/otherversions/
#*After the installation, start Firefox and check your version again.
#'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version.
#*Download and SAVE to your Desktop so you can find the installer later
#*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below
#*After download is complete, exit Firefox
#*Click on the installer you just downloaded and install
#**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
#*Start Firefox and check your version again or test the installation by going back to the download link below
#*'''Download and information''': http://www.adobe.com/software/flash/about/
#**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
#**Use IE to go to the above site to update the IE ActiveX
#*'''Download Manual installers'''.
#**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
#**Note separate links for:
#***Plugin for Firefox and most other browsers
#***ActiveX for IE
#'''Update the [[Java]] plugin''' to the latest version.
#*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
#**'''''Be sure to un-check the Yahoo Toolbar option during the install if you do not want it installed.
#*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions
#*Java Test: http://www.java.com/en/download/help/testvm.xml

I had a year long subscription to the teacher and student photoshop CS6 program. After I started the subscription, I bought the program, downloaded it, and canceled my supscription (so I thought). Now when I attempt to open photoshop, Adobe alerts me that

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