I have 2 different email addresses for Facetime. I now cannot receive or make calls on one of the emails. I deleted, then readied the nonworking address, but I get a message that says "Email address is already verified for another Apple ID." Help!

When I open Facetime, I see a blank screen now- no contacts or numbers. How do I add this email address to my account? Thank you.

I have also noticed the same "problem". I do not fully understand the impact of using the same ID on multiple computers and devices if I want to keep them all in sync.

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I exported my iBook and got the .ibooks file on my Desktop(iMac Retina 5K), I tried to put the file into the iBooks application but I get a message that says "The file "______.ibooks" couldn't opened because it isn't in the correct format.

I exported my iBook and got the .ibooks file on my Desktop(iMac Retina 5K), I tried to put the file into the iBooks application but I get a message that says "The file "______.ibooks" couldn't opened because it isn't in the correct format. I took the same file and transferred it in my MacBook Air and was able to put it in the iBooks application no problem, the MacBook Air runs OS X v 10.9.5
Please advise as to Why it would work on an older OS X version as oppose to the newer OS X Yosemite
Thanks
JP

Thanks Lyra,
I may be doing something wrong because looking at the "Purchased" in iBooks I only see all the books that I actually purchased, none of the iBooks that I created in iBooks Author shows up. I can re-download all the iBooks I've purchased and some in iCouds, but the ones I've created in iBooks Author are no where to be found.
Any help is much appreciated,
Best Regards,
JP

Ow do I sync a movie downloaded to iTunes, but I get a message that says "cannot sync movie to iPod because this computer is not authorized". What do I do to fix this?

How do I sync a movie downloaded to iTunes, but I get a message that says "Cannot sync movie to iPod because this computer is not authorized"? How do I fix this?

And I assume you have already checked to see if your iTunes purchases are authorized by choosing Store -> Authorize This Computer?
Some have been able to resolve this issue by removing the downloaded purchase and redownloading it again at no cost via iCloud. See this article for more information on redownloading past purchases.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
B-rock

I want to download Keynote to my computer that I run 10.6.8 on. But I get a message that says that I need 10.7.4 or higher. Where can I find a version of Keynote that I can download to my computer?

I want to download Keynote to my computer that I run 10.6.8 on. But I get a message that says that I need 10.7.4 or higher. Where can I find a version of Keynote that I can download to my computer?

Purchase Mac OS X 10.8 from the Mac App Store. If it reports that 10.8 is incompatible with the system, choose About this Mac from the Apple menu. If the computer has a Core 2 Duo or better processor, phone the online Apple Store and order a download code for Mac OS X 10.7. If not or you don't want to upgrade, check sites such as Amazon or eBay for the DVD.
(71736)

I'm trying to connect to my work's VPN. I am connected to the VPN, but I cannot access the server. I keep getting a message that says the server may not exist or is unavailable. I know that's not the case because my coworkers are connected. Can someone

I'm trying to connect to my work's VPN. I am connected to the VPN, but I cannot access the server. I keep getting a message that says the server may not exist or is unavailable. I know that’s not the case because my coworkers are connected. Can someone please help me?

I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
No answers here, but you are definitely not alone with this issue.

How do I upgrade the iOs on my ipad1 to version5? I've tried through itunes many times, but I get a message that says that the download was interrupted and i should try again later. Can i download the iOS file to my PC and transfer it to the ipad?

How do I upgrade the iOs on my ipad1 to version5? I've tried through itunes many times, but I get a message that says that the download was interrupted and i should try again later. Can i download the iOS file to my PC and transfer it to the ipad? How should I do that?

Thank you!
Disabling firewall and AV did the trick!
Kudos.
Alex

Im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I am using windows XP 32 bit, all the other computers in my house downloaded just fine, no problems, however this is the computer my iphone is set up to, ive tried doing a virus scan, windows update, downloading other things, updating everything possible, everything works fine, its just itunes that wont download, anyone have any other ideas?

Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that.

I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"

I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"

I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"
Can somebody explain why???????

I have tried the following, "netsh winsock, reset", but I get a message that says the required operation requires elevation run as administrator . this is my laptop and I am an administrator, please help , itunes store is the only program i have issues

I get a message that says, the required operation requires elevation <run as administrator>. I am the owner of this laptop and I have administrative authority, why does this show and how can I fix this. Itunes store is the ONLY program I am having trouble with.Very , very frustrating.!!!!!!!!!!!!

I will assume you're using Windows Vista-7:
Try these steps instead:
1 Click start, and in the start menu search, type "cmd" (without the quotes) DO NOT PRESS ENTER!
2. Right click the "cmd" search result
3. Click "Run as Administrator"
4. If you get a pop up message, click yes or continue
5. Type the command in the window as you did above.
In an effort to try to prevent programs from messing with your computer, programs don't run under your administrator account unless you tell them to or they ask. This gives the Administrator (elevated) privelleges that you need.

HT201210 I am trying to restore my I phone but I get a message that says "The Iphone "Iphone" could not be restored. The device cannot be found. Now my phone won't work at all. The only screen image it shows is the Itunes icon and a USB cable.

I am trying to restore my Iphone but get a message that reads "The Iphone "Iphone" could not be restored. The device cannot be found.
Can anyone help?
Thank you.

That screen indicates that you need to connect the iPhone to your computer with the USB cable and restore from iTunes
Allan

I downloaded the photoshop trial but i get a message that licencing expired

I downloaded the photoshop trial yesterday and when I tried to start the program today I get a message box saying that the license expired. A few months ago I trialed illustrator but had a hard time using the program so I wanted to try photoshop. Can anyone help me get into the program.

Try this Adobe Knowledge Base article: http://www.adobe.com/go/kb405970

I set up my enterprise email but i get a message that says cannot use my server please pick another and i use gmail, what is causing this problem?

I have a new Mac Book Pro, I loaded my enterprise email on the system and it was working fine, but yesterday when I tried to send out an email I received a message that ask to pick another outgoing mail server. So I chose Gmail and it was sent. Is this a common problem when using the email on a wifi system?
Thanks
Stephen

Are you sure your enterprise email was up and running at the time you tried to send? Are you sure you were connected to you wifi network and not another wifi network when you tried to send?

I'm trying to turn on automatic downloads, but I see an alert that says 'This device is already associated with an apple ID.'

I recently bought a new ipod 4 gen 32 G. I had an 8 g .I'm trying to turn on automatic downloads so when I buy a song from Itunes it automatically downloads without plugging it into computer to sync. When I turn on Auto Downloads, It say...This device is already Associated with an apple ID You can auto-download purchases on this device with just one Apple ID every 90 days. You cannot associate this device with a different Apple ID for 30 days. When I click OK it turns th downloads off..Can someone help me? I've returned the 8g to regular factory settings as I'm giving it to a friend.

You have to wait. See:
iTunes Store: Associating a device or computer to your Apple ID
You can still sync the media from your iTunes library

When installing itunes 10.7 my computer gets all the way to verifying install and then removing applications and stops. I get a message that says "unable to complete - there is a file missing. I tunes has not be completed. See your package dealer

I am trying to install iTunes 10.7. The installation gets all the way to the end and says "removing application" then stops and gives me an error message that states there is a missing file and it cannot complete the configuration. Please contact my support or package dealer."
Confused - my old itunes worked fine - haven't removed any programs, etc.,
Help

Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

TS4062 I purchased a new desktop, downloaded iTunes, & authorized the new computer in iTunes, but, I can't sync with the new computer because I get a message that says "sync will resume when Owner HP is on-line. That was the old computer.

I purchased a new desktop computer, downloaded iTunes, authorized the computer thru iTunes, but, unable to sync with iPad3. I get a message stating "sync will resume when OWNER HP in on-line. That was the old computer, which no longer has iTunes on it. What can I do?

You still have to make the new computer and the iTunes library the new syncing library. Did you transfer all of your content into iTunes yet or copy the iTunes library from the old PC to the new one?
If you no longer have the old computer and did not copy the iTunes library to the new one, read this user tip.
https://discussions.apple.com/docs/DOC-3141
If you did tranfer everything over, you probably have to set up WiFi syncing again in iTunes in order for the iPad WiFi settings to see your new computer.

I have 2 different email addresses for Facetime. I now cannot receive or make calls on one of the emails. I deleted, then readied the nonworking address, but I get a message that says "Email address is already verified for another Apple ID." Help!

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