I have a 4th generation iPod nano 4th and when I turn it on, the screen won't progress passed the main screen with the Apple logo. What should I do?

Question

I have a 4th generation 8GB iPod nano and it will not progress past the blank screen with the white apple logo on it. I have charged it fully and tried to restart it by pressing and holding the menu buttons for 3-7 seconds. The devices screen will turn off and then, after a couple of seconds, the screen with the Apple logo will appear again. This screen will remain lit until the iPod runs out of battery again. I have tried plugging it into my Macbook Pro. I have the newest versions of iTunes software and OS X Mavericks. The computer will not recognize the iPod and the device will not show up in the computers list of devices. I looked up the troubleshooting for the device and found out how to put the device into disk mode. I followed the intructions but the iPod would not go into disk mode. The screen still displayed the Apple logo and would not set into disk mode. I fear that I have run out of options. I have come to this forum in hopes that I can still salvage my device. If there is anything I can do, please loet me know so I can try it. If not, I am affraid I will have to go to an Apple store of authorized retailer and have it repaired or replaced.

Answer 1

Try manually connecting the device to your PC in Disk Mode and then restoring it iTunes.
From http://support.apple.com/kb/HT1363
Putting iPod devices with a Click Wheel into Disk Mode
If necessary, verify that your iPod has a Click Wheel.
Before placing the iPod into Disk Mode, verify that it is charged.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
B-rock