I have a C6380, The printer works with my laptop running Vista and MacBook but not Windows 7. Why??

I have had my C6380 for quite a while, now. I have a personal laptop running Vista and have no problems. I have a MacBook for work that I use with the printer with no problems. I also have a desktop that was working well for a long time with this printer and for the last number of months (I haven't counted), I have been having a lot of problems.
Either the computer cannot find the driver or the computer delivers a message that the printer is off line (even though it works with the other computers). I use the C6380 via a home wireless network.
Reinstalling the HP Software helps for a short time, but the problem soon recurs.
I cannot seem to find anything in any of the Trouble shooting guides on HP or MS websites. HELP!

If it works on one Firefox 3.6.10 installation, it should work on the other - assuming both PC's have exactly the same version of Norton installed, including that Firefox Toolbar extension. Another possibility is that Norton uses a different version of their software on WinXP than they use on Vista.
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Hello Betty7,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
I see that you are having an issue with getting the printer reinstalled.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it fails as well as any error codes it may generate.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I have a C6380, The printer works with my laptop running Vista and MacBook but not Windows 7. Why??

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