I have a complaint about a fitness band that was purchased. I need to email someone about my problem

I purchased a Misfit fitness band on 2/2/15. I put it on this morning and went to work. By the afternoon I look down at the band an noticed the band was broke and the center part was missing. I took it back to the store and showed the manager the broke band and explained to him that the center piece was missing. He told me they could only replace it if I bring the piece in. If I knew when the band broke, I would have the piece. But wearing it and it broke without my knowledge, how can I have the missing piece or even know where to start looking. I paid extra for the insurance for them to tell me I just wasted my money and time because they can't help me. I think that is just bad business and best buy let me know today that they are only about getting my money not caring that a product of theirs broke within a week of purchase. I just want to replace the fitness tracker with another, but this did not take place. I need someone to help me with my problem.

Hello bjordan,
Fitness bands are a great product that I have used quite a bit. If I lost my fitness tracker, I’m sure I would be equally as upset, especially considering how new yours was to you. I would be happy to shed some light on your concerns with you Geek Squad Protection (GSP) coverage.
Based on the information you shared of this incident, it sounds like the actual tracker separated from the band and was lost during use. If this is the case, per the terms and conditions of your plan it would not be covered. “If your Covered Product was lost or stolen (this Plan only covers Covered Products returned to us in their entirety)”. If I am misunderstanding your situation, please let me know so I may look into this for you further. Additionally, you should be able to visit the store to return your GSP for a pro-rated refund.
Thank you for sharing your feedback with us here on the forums.
Best regards,
JD|Social Media Specialist | Best Buy® Corporate
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