I have a generation 3 given to me, have cleared back to factory settings but unable to download my music from itunes, it says it has synced but no music appears

I have followed the instructions to download from iTunes, however iTunes seems to be syncing to an ipod called prior ipod, it says it has synced but no music on ipod. when I try to follow instructions it directs you to summary screen on iTunes on ipod however I cn not find this screen as on iTunes on ipod it just goes into iTunes shop
help?

Does iTunes see the iPod?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?          
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod       
Try syncing using the manual method                
Managing content manually on iPhone, iPad, and iPod
Backup the iPod to iTunes and restore from backup         
iOS: Back up and restore your iOS device with iCloud or iTunes

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