I have a hp officejet 4620 e-all-in-one printer. I can get it to print, fax but not scan.

Product #CZ152A
Ran scan utility to fix problem
Downloaded driver as requested
Still keeping an error message and won't scan from my computer

What operating system does the computer use?
Is it connected by USB or over a network?
If over a network, what brand and model is the router? Is it wireless or with an Ethernet cable?
Do you receive any error messages?
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I hope the steps help you! If the screen continues to have the same problem, give us a call to see what your printer options are:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a terrific Tuesday
R a i n b o w 7000I work on behalf of HP
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I have a hp officejet 4620 e-all-in-one printer. I can get it to print, fax but not scan.

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