Broken fridge for almost 2 months. Geeksquad issues..

Hello all. I was hoping I could get a responce from a forum admind on what I can do to properly get my fridge fixed asap.Here is the total process of my experiance from day 1.
June 19th 2014 I make a call to get the ice machine repaired, it wasnt making ice.
The service tech came out and determined it needed a new mainboard. He ordered it and scheduled for install on the 17th.
July 17th the tech came out and the wrong main board was sent to my house. Ordered the correct part and rescheduled for another install.
Now for some reason i never got the email for the dates on the rest of the work but this is how it has transpired.
He came out and installed the new mainboard. Yay problem fixed. Woke up the next morning and everything was frozen solid. Changed the temperature thinking it was set too cold. A day passed and called again the next morning.
Tech comes out around the 1st of august and orderes yet another mainboard thinking that its faulty. Schedules for Today the 12th.
Comes out today and the mainboard they ordered was the WRONG part yet again! Orderes replacement part and schedules for next Thursday repair.
So since the last week or so in June I havnt had an operating fridge. Everything freezes solid. Going to the store daily to pick up food for dinner. If we have any leftovers they are frozen solid the next morning. We cant have any produce or dairy products for obvious reasons which is a huge hinderance.
So here I am waiting for the repair man to come out next week and hopefully have the right part come in since its been the wrong part twice now. Also hoping that this fixes the issue since it will also be the second mainboard installed which the 1st one only made the problem worse. I'm not sure exactly what to do so I'm reaching out to the forums for advice. I don't understand how the part cant be overnighted and have a tech out tomorrow for repair. I could understand if it was a washer or a dryer but something that makes it to where you cant store food in your house is quite a large issue.
Please Help.

Hello xxbodkinxx-
It certainly sounds like you are dealing with an extremely frustrating situation with your fridge and I can understand why you would be disappointed and upset.
I am truly sorry that so far we have received the wrong parts to make the repairs to your appliance. That definitely should not be happening and will be addressed with our parts provider. I’ve looked over your work order and it appears the part is on its way. From what I understand, the part is coming directly to you so that you can contact the technician once you have it. Hopefully from there they can schedule to be out as soon as possible to correct the issue.
Regrettably, a request to have the fridge replaced was denied and we would have to wait to see if this part corrects the issue. Under the terms of your service plan, there would have to be three qualified repairs that are not redo’s with a fourth diagnosed qualified repair for the unit to be considered for replacement. You can find the Terms and Conditions of the Geek Squad Protection plan here. Simply click on the drop down menu to select the July 14, 2012 to September 29, 2010 choice.
I apologize for any inconvenience that this has caused you and hopefully we can get you back up and running soon!
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

VZW sucks, after overcharging me for four months they issued a credit and then charged me for that credit the following month and 2 cost service reps and one supv can't figure out why...THEY SUCK

Does anyone else find it odd VZW starts every conversation with the standard "this call may be recorded" line, but if you imply you are recording them, they freak out and go silent. It's amazing they never want to stand by what they say. I was overcharged and basically screwed for four months, they then issues me a credit and then CHARGED me for that credit the following month. I explained it in their second grade terms so they could understand and still NO ONE gets it.
RIDICULOUS

Grothka wrote:
First, can you elaborate a bit on what the concern with the credits are? It is really hard to give advice about the scenario without really knowing what is happening. #2: I don't find it odd at all that vzw wants to record their calls but not have customers record them. In fact I can't imagine that any medium-large company (or many small companies either) would be comfortable with their rep's being recorded seeing as they could make mistakes or just decide to not be appropriate. VZW records their calls for 'quality and training purposes.' Meaning that they are doing it in an attempt to improve their customer service internally, and if it means that they can go back and listen to a call to see if a rep made a mistake then that is just gravy. In most cases if a call is listened to and it's found that the rep did lie or make a mistake it will be corrected and handled internall. If, however, a customer records a call there is a pretty good chance that they will blast it all over the world and damage vzw's reputation... this is a problem if vzw would have fixed the issue anyways once they had a chance to listen to the call.
Thats interesting. Sounds like a fairy tale but interesting.

Have family plan with 250 data which I almost use each month. Going on vacation and will be on the road for two weeks. Should I up my data for a month then change back. Is it worth it or should I just run over and pay the extra 15 per gig?

have family plan with 250 data which I almost use each month. Going on vacation and will be on the road for two weeks. Should I up my data for a month then change back. Is it worth it or should I just run over and pay the extra 15 per gig?

Hello mlazaretti. Vacation time is awesome. (Especially a road trip!) Since you will be going out for two weeks, you never know if having extra data may come in handy. I highly recommend switching to the next tier up so this way you have more data. This way it is only $10.00 more versus $15.00, and you dont have to worry about overages. Then change back at the start of the next billing cycle.
If you need help making this change let us know! Have a safe trip!
NicandroN_VZW
Follow us on twitter @VZWSupport

Has anyone had this issue? There is a fine white powder (no coke jokes) covering anything plastic in my apartment. It's coming from my iMac, I discovered yesterday. For 6 months this mysterious powder has been in my abode, probably in my lungs, too.

Has anyone had this issue? There is a strange fine white powder covering anything plastic in my apartment. It's coming from my iMac. It's a year and a half old (out of warranty). After 6 months of trying to figure this out, I found out yesterday when my local Apple Sore offered to fix it for $700. I want to know how toxic this powder is, since I've been breathing it for 6 months. A carcinogen I'll bet.

If an Apple employee (repair tech) doesn't know what it is.............
Suggest that you do a Google search for the "guts" of your model/generation iMac. See what the "guts" are made of and post back your findings.
We are just ordinary users like yourself that help out here. I for one, would be very interested to know if your iMac has a "monkey on it's back."
Sorry, I couldn't resist.

Is anyone else having issues with "skipping" while the songs are playing?! It is very aggravating to us... and we've had it going on for several months now. Any ideas at all how to fix it?

Is anyone else having issues with "skipping" while the songs are playing?! It is very aggravating to us... and we've had it going on for several months now. Any ideas at all how to fix it?

So, don't use youtube.
http://www.the-top-tens.com/lists/best-alternatives-youtube.asp
http://www.youtubealternative.com/

Anyone else getting a message that they have almost used all of their data for the month?

We just got a message saying that we have used 90% of our data for the month and we are only 10 days into the billing cycle. I looked at our account on line and it says that we aren't even close to using our total data for the month. When does all of the stupid stuff stop? When I switched to Verizon 10 years ago, they were great. Great customer service, great plans, etc. Now that has gone away. The 4G service is an absolute joke. Where I used to have great service, there literally is none, and the phone won't even switch to 3G if it is in a bad area. I travel through a major city every day and I am amazed at how crappy the service is.
Now I'm getting messages that aren't even correct??? I have a lot of lines on my account and I don't want to go elsewhere, especially since I live in the country and Verizon is the only way to get decent internet service, but this is getting rediculous. I guess listening to the customers doesn't matter anymore as long as they get their money.

Hi GeoffPrice
I'm sorry to hear your getting alerts that are incorrect. Let's get to the bottom of this. What zip code are you in? Are any other devices having the same issue on your account?
JoeL_VZW
Follow us on Twitter @VZWSupport

MagSafe Power Adapter (no physical damage, buy it just for 14 months,now broken) I want get a new one for free!!!

（no physical damage, buy it just for 14 months,now broken, no light ) I want get a new one for free!!!

Take it back to where you bought it from.

My Macbook air flash had gone for a month and I saw Apple's Macbook air flash storage drive replacement program. I'm not sure whether that program is still available for the broken device or not. Now, I'm booting from the external hard drive. Thank you.

My Macbook air flash had gone for a month and I saw Apple's Macbook air flash storage drive replacement program. I'm not sure whether that program is still available for the broken device or not. Now, I'm booting from the external hard drive. Warranty has gone in October 2013..
I want to send back my macbook air back to apple store. The problem is that I bought it from US and now, I'm using it in Myanmar. If the program is free of charge for my device, it's worth trying to send back to US. Since mine is broken, I'm afraid Apple will take charges for reparing.
So, if anyone having the same problem as me, I would like to get suggestion....
Thank you!!

I have no idea about how to handle the international aspect of your question.
But here is the Apple writeup about the problem and the remedy. Maybe that will help you.
http://www.apple.com/support/macbookair-flashdrive/

TS4006 My kid misplaced her iPad, we can't find it for almost three months already. It is connected to our other iDevices by 'Find My iPhone/ Mac' and the iPad show still offline until now. Is there any way to find the last location before it was off ?

My kids misplaced her iPad, we can't find it for almost three months already. Check using 'find my iPhone' it show the iPad still OFF. Is there any way to find it last location before it was OFF ?

Simply stated that is design. If you want to suggest a change, there is a feedback section elsewhere on this site.
Barry

Navigation for Month End Closings & Some inputs on Monthly closing issues

Hi Experts
Some inputs on Month End Closing and
what type of issues will be come accross during the closing( Mention any ).
Navigation for the Month End Closings

In the case of Inventory: Monthly Accounting Period closure, you need to ensure that there are no unprocessed shipping transactions, uncosted material transactions, pending WIP costing transactionsm etc.. The number of these kinds of transactions should be Zero. For example, if there are any unprocessed shipping transactions which might be stuck/errored out during Interface Trip Stop program run, then you can NOT close the period for that month until you clear these transactions. Check the metalink note, 262979.1 for the same.
Navigation is Inventory > Accounting Close Cycle > Inventory Accounting Periods. Click on the Pending button to see the pending transactions. If there are NO requried resolutions to be done, you can close the INV period for that month.
Regards,
Hemanth

I've read a lot of comments/suggestions about camera issues that it turns black when opening the phone camera but nothing is worked for me. I'm so frustrate on my iPhone 5s im using it like for a month, I thought its more better than Samsung but I failed.

I've read a lot of comments/suggestions about camera issues that it turns black when opening the phone camera but nothing is worked for me. I'm so frustrate on my iPhone 5s im using it like for a month, I thought its more better than Samsung but I failed. Please help!!! I hope apple has something to do about this. Thanks.

I would have had the phone looked at long before a month of problems.
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
If that doesn't help Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support. You phone is under warranty and someone at an Apple store can help you.

I've used almost all of the 30 gigs of my 4G LTE wireless internet plan for this month.

Hello, I've used almost all of the 30 gigs of my 4G LTE wireless internet plan for this month and I'd like to purchase additional data immediately. How do I go about this?

If you are on the special double data offer getting 30GB for $130, you can't change data plan without losing your $130 deal. In this case it may be best to absorb overages
if you just have 30 GB at regular price, you can go online and go to the next data level and retrospectively apply it to the first day of your plan.

HT6154 Is there an issue with the software update server? My iphone has been trying to update to the new iOS for almost two hours

Is there an issue with the software update server? My iphone has been trying to update to the new iOS for almost two hours

Hello brownie67,
Thanks for using Apple Support Communities.
If you're currently unable to update your iOS device Over The Air, then please update it using iTunes.
Update your iPhone, iPad, or iPod touch iOS software
Take care,
Alex H.

My ipod 4th generation has been uncharged for almost 2 months...I plugged it in the charger and now a black screen appears with a yellow horizontal line at the top and 4 yellowish greenish spots at the corners of the screen.Battery trouble?

So the ipod has been working working fine. I left it for almost 2 months and when i charge it again this is what i see!! It has not been dropped!! The Ipod still works ...when i connect it to itunes it responds normally. Also the ipod produces the charging sound and sounds for notifications!! i tried guessing where "slide to unlock" is so that maybe the touch screen still responds but yet it was useless!! what might be the problem!!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

BT Infinity issues, Been using for 18 months but t...

recently I moved out of my property but my sister and her family as moved, They have taken over the BT account, I have had BT infinity since june or july 2012, I was getting speeds of 76mb, I had an enginner vist the property to install the new faceplate and open reach modem, It' still being used today as we speak... I brother in law phoned to take over the account and requested to keep the same..
But was told Bt Infinity was never avaible in the area, My area is East London, POPLAR Exchange.. But when you do a check on the openreach website, The exchange is accepting orders..
Tonight my brother in law spoke to a BT customer service person who said there as never been infinty in the property even when my brother in law explain the BT home hub is connected to the VDSL modem and that is connected to fibre faceplate..
He was then told to bt would had to dig up the road for us to get BT infinity, BUT the product is being used now, The BT Hub is not connected via a ADSL connection but they're won't believe it!
I explain tell the speeds your getting when you do a speed test but yet BT said you cannot have BT infinty in the property even thought its being used now!!!
I cannot believe how bad BT have become if they cannot tell if a area as fibre enabled... There saying we were originally lied to when the BT infinty was placed and installed, But I used the product for 15 months and I was getting downloads speeds not possible for ADSL connections... But yet BT have strongly denied there ever been infinty in the area and basically saying we never used infinty...
Can anyone help resolve this situation?

Hi Keith84,
Apologies for the mix up with this. Click on my username and you should see the link there now.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broken fridge for almost 2 months. Geeksquad issues..

Similar Messages

Maybe you are looking for